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TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Rating Services in the Cloud - A Cloud Rating Strategy for & "Greenfield" Mobile Operators and MVNO's
In the highly competitive small-to-medium mobile communications market, it is imperative that carriers and operators are able to quickly package, promote, and deploy new and innovative communication services based upon their unique operational requirements – and do this with minimal investment.

Operators in smaller markets, especially new or “Greenfield” operators, struggle to provide features and services that are commonplace in larger mobile markets. One key reason for this seeming disparity is that traditional full-featured solutions are generally designed for a much larger subscriber base, and include equipment and levels of redundancy in both hardware and software beyond the budget capabilities of smaller operators and MVNO’s. These traditional systems are cumbersome, offer little flexibility, are cost prohibitive, and require intensive support resources.

The following whitepaper will explore a different technological approach which mobile operators can leverage to provide a truly full-featured solution at a greatly reduced cost, thereby enhancing the subscriber experience, and becoming far more competitive in their market.
4 Trends Changing the IVR Landscape
Interact Incorporated
The following whitepaper discusses the 4 trends changing the IVR landscape, including:

• Spoken word replacing button presses - a direct fallout of the ongoing trend from proprietary touch tone-based IVRs to VoiceXML-based IVRs
• The rise of SIP (Session Initiation Protocol) Telephony - more precisely, the rise of SIP-based VoIP (Voice over IP) telephony has given birth to pure software IVR platforms that run on standard servers (no expensive telephony cards required)
• Commoditization of Media Gateways - enabling the shift from TDM-based IVRs to Media Gateways coupled with SIP/VoIP software only IVRs
• Hosted solutions - the shift from on site enterprise IVRs to 3rd party service providers
Mobile Bill Shock: Leveraging FCCRegulations to Enhance the Subscriber Experience and Create Stronger Subscriber Loyalty
Interact Incorporated
“With the advent of smartphones and the subsequent rise of the consumption of data and roaming services by mobile subscribers, mobile operators have been faced with the task of providing transparent billing for these services. With the wave of consumers demanding advanced data and roaming services, operators have struggled with finding efficient means for the billing and rating of these services. This has led to an increase in customer Bill Shock when receiving unexpectedly high data and roaming bills, as well as attracted the attention of regulatory agencies looking to establish protections in order to deflect cases of Bill Shock. The following paper will explore the various avenues mobile operators can leverage to provide greater billing transparency, enhance the subscriber experience, and create stronger subscriber loyalty.”
All Things Contact Center eBOOK: A Guide to Selecting the Right Contact Center Technologies for Your Organization
Interactive Intelligence
Running a contact center is no easy task. It requires careful planning and a fierce commitment to continuously improve the customer experience. Not only do you have to pay attention to the "traditional" aspects of running a contact center, including training the agents, but technology planning has become increasingly important.

There is a wide range of technology solutions and services available on the market today that can help contact centers adapt and stay competitive, but selecting the right ones to carry out your goals and objectives can be a daunting task.

In this e-book from Interactive Intelligence, you'll learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Here we’ve compiled a selection of the top news stories, features, white papers, case studies, podcasts and videos from the past six months to demonstrate the depth and breadth of the contact center solutions Interactive Intelligence offers, for the purpose of helping readers make better decisions when it comes to contact center technology investments.
It is expected that real-time person-to-person communication, like IP telephony (VoIP),presence, instant messaging, voice, video and data collaboration will be the next big wave of Internet usage. The Internet standard for such communication is SIP (Session Initiation Protocol). For businesses looking to join this burgeoning SIP user community, it is important to ensure that the enterprise network is adequately prepared and safeguarded. However, universal connectivity across the Internet is frequently thwarted because the NATs and Firewalls in an existing network are not SIP capable - a common situation for businesses of all sizes.
WiMAX Business Deployment Guide: Portability, not mobility, may be what makes WiMAX an attractive option for your current business broadband needs
Sidecut Reports
Business users evaluating WiMAX for their broadband and Internet-access needs may be surprised to find that the simple portability of the new services may be more useful, at least for right now, than the cellular-like capabilites that qualify WiMAX as a true next-generation wireless technology.
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