2018 Contact Center Technology Award

 Apply Today for CUSTOMER Magazine's 13th Annual...

Contact Center Technology Awards

Contact centers often don’t get the recognition they deserve, because they are frequently put in positions in which they are unable to exceed their customers’ expectations.  The idea of ever-improving customer care, however, isn’t only in the hands of the agent – it is also a function of the tools those agents are provided to achieve their objectives and ensure every customer ends an interaction patently pleased. 

CUSTOMER magazine’s 13th Annual Contact Center Technology Award recognizes the hardware, software, and applications that have embraced technology as a key tool for customer service excellence.

Earning a Contact Center Technology Award instantly distinguishes your success as an innovator, thought leader, and market mover in the customer experience industry.

Exclusive Award Winning Benefits:

  • Featured in CUSTOMER magazine and on CustomerZone260 web site
  • Announced as an award winner via press release
  • Provided an award press kit to inform clients and prospects of your achievement
  • Provided unlimited license to award logos for use on all marketing and sales collateral

Apply early and save $100.

Early Bird Deadline: June 8, 2018 - $699 processing fee

Final Deadline Extended: Friday, June 29, 2018 - $799 processing fee


Please answer the following questions in a Word document, and attach the document on page 2 of your online submission:

  • What is your target market (enterprise, service providers, Fortune 500, SMBs, etc.)?
  • What are the unique or distinctive features about your product or service?
  • List your current competitors (and product names if known).
  • Please list customer references of organizations that have deployed your solution. We keep customer references strictly confidential and will not disclose any customers without explicit permission. Customer references are not required in order to win, though it helps if you include them in this application.

Sample Application

Questions? Please contact events@tmcnet.com