Analytics-Driven Customer Care: Make ALL Your Customers Happy, Including the Silent Ones

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Analytics-Driven Customer Care: Make ALL Your Customers Happy, Including the Silent Ones

Join Ajay Pande, Marketing Director for Motive Customer Experience, as he talks about another type of customer -- the "silent switcher" and the impact network analytics can play to transform customer care into an opportunity for differentiation and long-term customer retention

Alcatel-Lucent TMC