Winning Top Honors for Customer Experience Management

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Winning Top Honors for Customer Experience Management

Greg Owens, Marketing Director for Alcatel-Lucent's Motive Customer Experience portfolio, joins us after winning the industry's prestigious 2013 Frost and Sullivan award. He explains why customer experience is top of mind for service providers as a key to survival. And he explains why Motive is the industry's choice for best customer experience management solution in the product leadership category.

Alcatel-Lucent TMC