LiveOps assesses the changing customer service landscape

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LiveOps assesses the changing customer service landscape

Ann Sung Ruckstuhl, senior vice president and chief marketing officer of LiveOps, talks about how organizations are being challenged by heightened customer service expectations and explains how multi-channel contact center solutions can help turn the contact center from a cost center to a revenue center.

, contact center, multi-channel, cloud call center, social networking TMC