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White paper Title:

Call Recording Software: Why It's Essential for Your Call Center


Company Name: Monet Software


Abstract:

Learn why call recording software is a must-have for your call center and how its integration with workforce management takes call center performance to a whole new level:

• First, we will take a look at why call recording is essential for every call center
• Second, we will discuss how call recording as part of a unified workforce optimization solution can deliver even greater benefits, allowing you to “connect the dots” and get the whole picture to quickly improve call center performance.

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