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Podcast Title:

You've Listened to Customers...Now What?


Company Name: ACCENT Marketing


Abstract:

For those of you that have taken the time to figure out if your customers are really happy and what their pain points are, congratulations. But now, it is important to employ the second step of ACCENT Marketing Services' Continuous Engagement Improvement Process - learn. Recently, Tim Searcy, chief executive officer of ACCENT, sat down with TMCnet to discuss what it means to learn and how this differs from the first step of listening.

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