Whitepaper Library

TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Exploring CX strategy and technology adoption: A decision-maker’s chart

RingCentral | 01/18/2024

Without the right customer experience strategy in place, you could be sacrificing customer loyalty, profitability, and overspending. Download our infographic to learn how to overcome common hurdles and try our handy checklist to get the most out of your CX strategy.

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Transforming Customer Experience

RingCentral | 01/18/2024

Six Vital Projects to Help Improve CX
Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of companies had planned to increase their 2023 customer expe…

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RingCentral RingCX overview

RingCentral | 01/18/2024

Rethink how your business creates great customer experiences. With RingCX’s intuitive, efficient, AI-first contact center, you’ll serve customers more efficiently with less effort. Read our product guide for more.

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RingCentral RingCX Interactive Voice Response

RingCentral | 01/18/2024

Learn how RingCX’s interactive voice response capabilities can reduce customer wait times, speed up call resolution, and enable customer self-service.

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RingCentral RingCX Analytics

RingCentral | 01/18/2024

Download the product guide to get a full view into the entire customer journey with detailed reporting and metrics. With these insights, you’ll be able to make more informed business decisions for better customer experiences and agent performance

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RingCX Digital Engagement Datasheet

RingCentral | 01/18/2024

Turn into a customer-ready business with RingCX. Meet your customers on all the channels that matter with the AI-first, simple-to-use contact center that makes smarter customer experiences easy.

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An introduction to AI in customer service

RingCentral | 11/01/2023

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

A…

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5 ways AI can transform your customer experience

RingCentral | 11/01/2023

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.

The processes and tools used to deliver customer service may change rapidly, but one thing remains the same: …

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The Cloud, Infra, and Security Landscape for Independent Software Vendors (ISVs)

Xoriant | 03/20/2023

To deliver software products at digital speed and stay relevant, ISVs are relying on multi-cloud and hybrid infrastructures which can be difficult to architect, monitor, and manage. And once you commit to cloud first, your teams may run into resource bandwidth and security challenges that impede rig…

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Five Ways to Reduce the Cost and Complexity of File Sharing

Egnyte | 11/12/2021

The legacy file server is dead! Have clients that are looking to replace their file servers? Looking for a solution that is easy to deploy and manage?

In this ebook Egnyte shares 5 ways you can reduce the cost and complexity of file sharing.

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Egnyte Solution Overview

Egnyte | 11/12/2021

Egnyte is the only all-in-one platform that combines data-centric security and governance, AI for real-time and predictive insights, and the flexibility to connect with the content sources and applications your business users know and love — on any device, anywhere, without friction.

In this …

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Protect and Grow your Business with Egnyte

Egnyte | 11/12/2021

Egnyte partners with IT Service Providers to bring content collaboration and governance to organizations all over the world. Our diverse set of partners serve customers of all sizes and industries globally.

When you join our Egnyte MSP partner program, you receive exclusive benefits such as:…

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Enabling Smarter Industrial Processes with Edge-to-Cloud Intelligence

Sierra Wireless | 04/23/2021

Recently, Beecham Research conducted a survey among industrial sector professionals to learn more about the challenges they see in introducing smart industrial processes. This report consolidates the survey findings and examines how new computing models, such as edge-to-cloud, bring the power and fl…

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SafeDNS For MSPs and MSSPs- Reduce threats and save support time

SafeDNS | 04/13/2021

As a result of a long-term experience with MSPs and MSSPs, we are relaunching our program for the MSP sector to offer cloud web filtering control and provide defense against web-based threats by stopping malicious resources at the DNS layer. SafeDNS offers a range of services and revenue opportuniti…

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The Future of IVR Customer Service Assurance

Empirix | 04/07/2021

Enabling customers to use self-service tools such as IVRs are critical for efficient, cost-effective business operations. But systems that are poorly optimized lead to more problems than they solve. Having a clear understanding of how well your IVR is working to serve the needs of your customers is …

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WEBINAR: Verizon’s Strategies for Improving Customer Experience from Remote Agent to Data Center

Empirix | 04/01/2021

Companies that employ long-term strategies for managing CX disruption from the data center to remote agent environments could save billions in productivity, lost sales and customer churn each year. Telecommunications giant, Verizon, has done just that and shares their strategies (and lessons learned…

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Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan

Empirix | 04/01/2021

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.

This white paper provides actionable information to ensure you achieve your testing goals.

Read this white paper to discover:
• Detailed guidelines for developin…

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Workplace transformation for the dynamic workforce

SCB Global | 02/23/2021

Remote working has very quickly become the new normal and is forecasted to persist long after the pandemic has receded. Going forward, enterprises will have to define a future workplace that embraces agility and resilience whist offering choice and flexibility to employees. Many companies are beginn…

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The Wireless Internet of Things (IoT) Is Destined to Make Factories Smarter

Rohde & Schwarz | 02/12/2021

High costs, the use of old technologies, broken supply chains, a lack of production visibility, incongruency on what to measure and a lack of IT/OT integration are just a few factors keeping factories from running at full capacity.

To overcome these inefficiencies, companies are looking for n…

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Effective Remote Privileged Access for MSPs

ION Networks | 01/26/2021

The massive rise in remote working fuelled by the COVID-19 pandemic has lead to an increased number of endpoints for MSPs to manage, while at the same time Cyber attacks on MSPs are escalating, so the need for secure privileged access has never been greater. This paper explores how secure endpoint m…

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