White Paper Library
TMCnet has created this new service to help you with the tasks of research and analysis in hopes to increase your productivity. Using more simplified searchcriteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.
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Gartner Emerging Technology Analysis: Software Licensing & Entitlement Management is the Key to Monetizing the Internet of Things
4/21/2014 1:22:35 PM
The Key to Monetizing the Internet of Things
Simply selling more device units will not result in the massive spike in profits manufacturers are hoping for as they make a play to compete in the Internet of Things (IoT). This is the conclusion of the new Gartner Emerging Technology Analysis Report, Software Licensing & Entitlement Management is the Key to Monetizing the Internet of Things.
According to the report, manufacturers will have to reinvent their business models to profit from the Internet of Things. In addition to selling more Internet-connected devices, businesses will also have to figure out how to make money from the software they develop that flexibly configures their devices and powers functionality - and they'll also have to leverage software licensing and entitlement management as the mechanism to capture those additional revenues.
More Products, More Services, More Revenue
- Less Costs
Licensing and entitlement management technology serves as the key mechanism that enables manufacturers to protect and monetize the embedded intellectual property running as software on these connected devices or the external software applications associated with them.
Read this report for other key findings and recommendations, including:
- Defining the Internet of Things
- Applying licensing to the Internet of Things
- Licensing and entitlement management-components, models and meters
- Licensing lifecycle management and the relationship of entitlement management to licensing
- Usage-based licensing models
- Technology adoption and impact
- Actions to take now and within the next 12-18 months
Certification - Great Programs Help Your Brand; Bad Ones Can Hurt
4/4/2014 9:50:58 AM
Herb Williams-Dalgart, senior director of certification and performance improvement at J.D. Power, spoke with CUSTOMER magazine to help us understand the benefits and challenges organizations might face when pursuing a certification program. For certification programs to be successful they should enable organizations to build and support a culture of excellence, highlight performance efforts, and ensure key standards are consistently met.
In this white paper, Herb outlines the main elements of a great certification program, reasons not to pursue a certification and the pitfalls of being unprepared prior to the process.
HigherGround Can Take Your Contact Center to New Heights
4/3/2014 4:46:08 PM
Technology can be a great help in making a contact center more efficient and effective. With the right tools and the right people, contact centers can focus on providing superior customer service and meeting business goals. HigherGround seeks to enable contact center efficiency with its call recording and advanced dashboard solutions.
In this Strategic Solutions white paper you will learn about HigherGround's call recording solution, Calibre, and the advanced dashboard, Calibre Analytics Dashboard. Both solutions are very user-friendly and easily customizable.
Applying Social Business: The Repeatable Patterns that Improve Business Processes and Provide Return
4/3/2014 4:07:43 PM
A shift of power in commercial relationships from producers and sellers to buyers has changed marketplace and leadership thinking toward greater collaboration with customers, partners and employees. Fortunately, new capabilities in technology and business practices can help organizations adapt and harness these marketplace dynamics. Social business can be combined with mobility and cloud to:
Enable organizations to innovate and execute faster
Better understand and serve their customers
Empower a more engaged workforce
Read this white paper for more information about seven examples of repeatable approaches for using social business practices and capabilities to impact your business, to create competitive advantage and to gain identifiable and measurable ROI.
Improving Collaboration by Adding Social Capabilities to Email
4/3/2014 4:04:53 PM
This paper looks at why email remains the primary mode of communication in business today and the fact that more and more organizations are looking at social software and other real-time communication methods to add to the email experience. Analyst firm IDC expects that organizations will use software, such as Notes and Domino 9x Social Edition which seamlessly combines email with social capabilities both on-premises and in the cloud, to complement existing tools and address the business need of getting the right data to/from the right people at the right time for the foreseeable future. Share this paper with your clients.
Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage
4/3/2014 3:59:30 PM
The use of Software as a Service (SaaS) has skyrocketed over the last few years and shows no signs of slowing. What's driving that demand? An IBM Center for Applied Insights study - based on input from more than 800 IT and business decision makers worldwide - offers some surprising answers.
As expected, reducing the total cost of ownership (TCO) of their applications is the top reason companies try SaaS. However, top performers are gaining something even more critical: competitive advantage. Leading companies are leveraging SaaS in powerful and even transformative ways.
Under Cloud Cover: How Leaders are Accelerating Competitive Differentiation
4/3/2014 3:57:49 PM
More and more business leaders are recognizing the profound implications of how implementing Cloud computing can help their organizations make money, differentiate and compete. According to a study sponsored by The IBM Center for Applied Insights, in collaboration with Oxford Economics, 802 Cloud decision makers and users surveyed believe that the top three most valuable capabilities in their "cloud of the future" would be:
-Product/service building blocks: Easy-to-assemble industry or business service components they can use to construct new products or services.
-(Even bigger) big data: Access to and management of vast data stores they can't get to now.
-Industry-specific platforms: Cloud platforms with applications and computing environments designed specifically for their industry.
Read this Study for more insights from Cloud computing decision makers and users involved in the survey.
Big Data Reveals: Top 5 Factors Driving Customer Satisfaction
3/28/2014 9:43:34 AM
Most executives consider customer satisfaction a critical metric, but often lack the visibility into the factors that are truly driving an outstanding experience with their brand. Each year millions of workers responsible for critical customer experiences are selected, trained, advanced, and replaced.
Uncovering the true factors that impact customer satisfaction and loyalty isn't just about hiring or training. New big data research has uncovered surprising new insights into the real drivers of customer satisfaction. And much like customer behavior, what truly drives customer experience and CSAT may not be the factors that you think.
Download the report now to see the five factors that truly matter.
The Bad and the Ugly of Out-House Agents
3/24/2014 10:41:03 AM
Who Answers When Customers Call Your Contact Center?
For basic customer service requirements, the at home agent model can sometimes be appropriate and very successful. But it is not a one size fits all solution - and this is especially true when you factor in privacy and compliance concerns when agents handle sensitive customer information or when the nature of the call is technical or specialized.
The objectives of this whitepaper are to shed light on the true history of the "out-house model." We will discuss the differences between in-house and out-house agents, and the pros and cons of each model.
You will learn:
- The history of the out-house approach
- If the at-home customer support model is right for your business
- Details on the good, bad and ugly results of leveraging out-house agents
- What questions to ask a provider about the out-house model
Fleet and Asset Management: Transforming Logistics with Machine-to-Machine Communications
3/21/2014 5:02:26 PM
M2M has already had a massive impact in the global transportation sector. It's becoming a mainstay of transport operations where freight needs to be delivered rapidly and safely. It's helping logistics companies manage global fleets to ensure that consignments arrive in optimum condition. M2M has taken tracking to a new and much more sophisticated level, creating new possibilities for companies wishing to track freight and vehicles.
Manufacturing Industry Brochure
3/21/2014 4:54:09 PM
M2M technology can save you time and money while transforming the way you run your business - from design through to post-production. M2M solutions provide you with real-time data to help you optimize each stage of your product lifecycle - enabling you to drive down costs and serve your customers better. Find out how manufacturers are already using our M2M solutions to improve processes, cut costs, and offer a better service to their customers.
3/21/2014 4:36:32 PM
With competitive pressures intensifying and the pace of innovation accelerating, recognizing key trends, understanding their implications and, where appropriate, responding decisively is essential to remain successful.
This paper describes our thinking relating to understanding the impact of the connected revolution. If you are interested in topics such as the growth of the Internet of things and machine-to-machine (M2M), the opportunity it represents for businesses and the requirements for success, then you will find this of interest.
10 Reasons to Buy a Commercial Software Licensing and Entitlement Management Solution
3/12/2014 11:42:36 AM
Is it better to build your own software licensing and entitlement management system or purchase a commercial off-the-shelf (COTS) solution? The ROI and benefits will vary from customer to customer, based upon business needs and market conditions.
Historically, many software vendors and intelligent device companies attempted to build their own licensing and entitlement management systems, when at some point they realized that it was a losing proposition. In-house developed software licensing and entitlement management solutions become inflexible and not scalable, and required too many resources that should be applied to other areas of core-competency. Ultimately, they decided that a COTS solution was best.
This white paper explores some of the top reasons to consider a COTS software licensing and entitlement management solution.
IDC Research Report: The Coming of the 3rd Platform and What This Means for Software Business Models - Essential Guidance for Intelligent Device Manufacturers
3/12/2014 11:40:43 AM
The IT industry is in the midst of a massive structural shift toward what IDC calls the 3rd Platform. The 3rd Platform is the next-generation computer platform characterized by a proliferation of always-connected smart mobile devices, coupled with the widespread usage of social networking, and layered over a cloud-based server infrastructure. The new platform makes possible a broad proliferation of two important, value-generating overlays on top of this foundation: big data analytics and social technologies.
A combination of factors are actively driving the adoption of the 3rd Platform:
- Ease of access
- Sales Channels
- Hubs and value-added application mash-ups
Read this research study to learn more about the rise of the 3rd Platform and the ways in which software business models will change as a result. Advice to intelligent device manufacturers on pricing and licensing of software-based applications and services is provided.
IDC Research Report: Hardware Companies Face Unique Challenges in Growing Software Revenue
3/12/2014 11:37:12 AM
With shrinking margins on hardware sales, intelligent device manufacturers are increasingly looking to leverage the embedded software within their devices in various ways. However, in the past, this software may have been given away with the hardware or bundled with the hardware in such a way that the value of the software was not called out separately. Beyond the challenges of establishing value and developing a pricing scheme, these firms find that software licensing is a lot different from selling hardware.
According to IDC, intelligent device manufacturers are finding the value in monetizing or licensing their software:
- Provides an additional high-margin revenue stream
- Protects intellectual property (IP) from misuse
- Simplifies product packaging while allowing for more flexible configurations
- Lowers inventory costs by decreasing the number of SKUs needed to satisfy unique customer demands
2013 Application Usage Management Report Intelligent Devices & Software: The Future of Manufacturing
3/12/2014 11:27:30 AM
The 2013 Application Usage Management survey was conducted by Flexera Software with input from IDC's Software Pricing and Licensing Research division under the direction of Amy Konary, research vice president - software licensing and provisioning at IDC. This annual research project looks at application usage management trends and best practices. The survey reaches out to executives at application producers (Software vendors and intelligent device manufacturers) and enterprises who use and manage software and devices. This is the first year this survey is being conducted.
Based on this Application Usage Management survey, it is clear that device manufacturers are moving to the intelligent device model for a variety of reasons - to react quicker to changing market needs, reduce time to market for creating new products and product enhancements and reduce costs.
Optimizing the Communications Architecture: Calculating SIP Bandwidth with Infortel Select Reporting
3/4/2014 11:59:22 AM
In the past, well worn methods of traffic engineering were used to plan voice networks. Calculations such as Erlang B and Erlang C ruled the day. Since T1's were used, companies typically added circuits in blocks of 24. SIP changes all this. The key metric of SIP traffic engineering is the number of concurrent calls needed. This not only equates to the way the service providers bill for PSTN SIP circuits, it relates directly to bandwidth required.
To properly engineer the network at each phase of the deployment, you need to calculate the number of concurrent voice channels needed. These calculations must be made for both on-net and PSTN calling. Many companies simplify this by guessing. For example, if a location had four POTS lines, they simply assume they will need four SIP circuits from their service provider. This can be a costly mistake.
How to Select a Workforce Management Solution for your Call center
3/3/2014 4:04:46 PM
Every call center has different workforce management needs. Size, structure, industry, type of calls and many other factors determine your unique requirements. This whitepaper provides some guidelines and key questions you should consider when selecting workforce management software for your call center. This will ensure you find the right solution for your contact center and get the most out of it.
Opengear Enhances Your Cisco Out-of-Band Management
3/3/2014 3:56:48 PM
Opengear can help you create a comprehensive Out-Of-Band management solution for your supervisor modules by creating a highly secure and isolated management network using two Opengear IM4216-34 console servers. These units support both serial and Ethernet connections and can create a separate and secure management network. These units also help restore and upgrade IOS images using their built-in TFTP servers and 16GB of internal flash. All serial and IP access can be controlled thru access lists and firewall rules.