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TMCnet offers this extensive ebook library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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ebook: How Valuable are Call Recording/Quality Monitoring? Hear 25+ Industry Responses
In this industry-feedback ebook you will hear from industry experts across various industries and disciplines talking about the need for call recording and quality monitoring. This ebook includes over 25 industry responses to key questions about these two areas.

eBook: Close the Mac Security Gap in Your Enterprise
How are you closing the Mac security gap in your enterprise?

As Mac products grow in popularity in the enterprise, they are becoming increasingly attractive targets for cybercriminals. Advanced attackers are always looking for enterprise infrastructure vulnerabilities, and their knowledge of how to exploit Mac endpoints has grown. With this growth comes a new challenge for enterprise security teams.

This eBook will give you an understanding of the nature of the malware that is currently exploiting Macs and how to adopt a security posture that works for your entire enterprise infrastructure.

Download this ebook to learn:

- Why Macs no longer enjoy "security through obscurity" and have in fact become a target as the "weakest link in the chain" in enterprise infrastructures

- Why most security tools cannot adequately protect Macs in the enterprise

- How next-generation endpoint and server security solutions close the endpoint security gap

eBook: New Generation Security for Advanced Threats
Advanced Threats are Evading First Generation Security Solutions

Why have targeted Advanced Threats succeeded so dramatically when most organizations have architected sophisticated defense-in-depth strategies? Because most of the tools and strategies organizations possess were built for the last generation of security threats.

Download this free eBook and learn why:

- First generation security solutions are far too silo-ed, signature based, and resource intensive to protect today's enterprises from second generation threats

- Second generation solutions are succeeding where the first generation fails

- Visibility, detection, protection and response are must-have components to your security strategy

- Integrating next generation endpoint and network security solutions improves your ability to prioritize, investigate and respond to suspicious activities in your enterprise

Backup and Recovery Solutions in Health Care IT
Right now healthcare IT is experiencing a whirlwind of new products, evolving standards, and an increase in federal government incentives. For IT service providers, these changes bring on great opportunities for growth. Download this e-book to learn more about HIPAA compliance and how you can generate more health care sales by targeting the unique needs of medical providers. You'll even get a checklist to help make sure you are ready for selling heath care IT services.

Operationalizing Information Security: Putting the Top 10 SIEM Best Practices to Work
The use of security information and event management (SIEM) as part of an integrated security management program is an information security best practice. Whether referring to security event management, security information management, log management systems, or more modern combined industry solutions, SIEM user requirements and operational considerations have evolved. This eBook provides guidance to operationalize security and put the top 10 best SIEM practices to work, offering pertinent insights and details about how to gain more assured value from SIEM.

Alcatel-Lucent - What is a Smart City
The global population has reached 7 billion people – with more people living in cities than rural areas for
the first time in history. This is just the beginning of an important trend that will redefine how people
experience everyday life, with urban population projected to grow by 195 thousand people a day over
the next 20 years.

5 Must Haves for a Complete Social Support Strategy
Get Satisfaction
Your customers have adopted a more social way of communicating online, and they expect your support department to do so too.

The good news is that you don’t have to hire an army to deliver exceptional customer support. A good social support strategy allows you to leverage your customers for dynamic, collaborative support that’s always available, anywhere your customers are.

There are some critical components of a complete social support strategy. Download this eBook, 5 Must Haves for Social Support: Support Strategies to Increase Customer Satisfaction and Cut Costs to learn what they are, and how you can implement them!

Communities Build Better Customer Experience
Get Satisfaction
The 6 Stages of the Customer Lifecycle

Your prospective customers trust the opinions of their peers more than they trust even your best-crafted marketing messages. The most effective thing you can do to influence their purchase decision is empower brand advocates to do your word-of-mouth marketing for you.

Download this eBook, Communities Build Better Customer Experience - The 6 Stages of Customer Lifecycle. Learn how you can leverage your community to turn prospects into customers and ultimately into loyal, brand advocates.

Alcatel-Lucent - 10 Things You Need to Know About the Cloud
The carrier cloud brings the superior performance, availability and reliability of the service provider’s
network to the cloud. Service providers’ customers can enjoy all of the business benefits of cloud services, but with the performance, low latency and service level agreement (SLA) guarantees that are lacking in most of today’s public cloud services.

How HTTPS Can Help You Achieve Successful Fax-to-Fax Transmission over IP
VoIP telecom providers have been looking for reliable fax solutions, but they seem to be far and few between. HTTPS fax, however, is becoming the new industry standard, serving as a better overall way to connect fax servers and fax machines to VoIP providers' networks.

Alcatel-Lucent How to Rise Above The Mobile Data Storm
Rise above the mobile data storm is all about guiding mobile service providers (MSPs) through the
fundamental network changes required to compete long term in mobile broadband. The mobile market
presents tremendous opportunities for those operators who successfully transform their
networks to compete in the volatile mobile broadband market.

Alcatel Lucent Innovating Innovation
Innovating innovation is about channeling the talents of some of the smartest people in the world to be the foundation that enables an organization to be fast and best in the markets in which it competes.

How the Evolution of M2M Technology Can Benefit Your Business
Companies across all vertical markets are taking advantage of Machine-to-Machine, or M2M technology, to capture and analyze data in real time. Whether these solutions are tracking people, automobiles, high value cargo, pets, energy usage, or inventory, the objectives remain the same. As M2M technology has evolved, integration with mobile devices has further allowed SMS messaging to become an important vehicle for the transmission of M2M communication.

This ebook explores how the evolution of M2M technology is changing the way the enterprise monitors and analyzes important data. Here you will find a compilation of the top news features, videos and whitepapers to demonstrate the depth of M2M and the benefits that M2M devices can provide for your business.

The Scoop on HTML5
Known as the formatting language that programmers and developers use to create documents on the Web, HTML has been making a big splash in the market since the 1990s. HTML5, or the latest version of the markup language, is the fifth revision of the HTML standard. For the past few months, HTML5 has brought to end users and developers a world of benefits including advanced multimedia, improved language, ease of use, and enhanced developer capabilities. And from app development to cloud technology to mobile design, HTML5 is playing a large part in the technologies you see today.

The Scoop on High Definition Digital
From the huge onset of Internet streaming to the introduction of wireless video at the gas station to heightened demand for HD video, one thing came across loud and clear in 2011 - high definition digital is here to stay. The Avocent business of Emerson Network Power, a division that offers infrastructure management software and hardware to help the world's top organizations manage their IT complexities, is constantly introducing new technology to the market that is keeping pace with high definition digital demands.

In this e-book from the Avocent business, you’ll learn about how Emerson Network Power is bringing innovative high definition digital technology to the market as well as where the HD industry is headed. Here we’ve compiled a selection of the top news stories, features, and white papers from the past few months to demonstrate the depth and breadth of the high definition digital solutions afforded by Avocent technology.

Call Center Services eBook
Your call center uses a unique blend of technology and training to make sure customers have the best experience every time. TMC's Call Center Services Community provides you with the pertinent information you need to properly running your call center, offering news, tips, and industry insight to help call center administrators and supervisors alike. With innovations around every corner, starting and maintaining a call or contact center is easier than ever before, and this community provides information valuable to rookies and veterans looking to increase their call center service levels.

The Demand of Wireless Backhaul for Mobile Networks
Transition Networks
With the explosion of WiFi hotspots, especially as cellular carriers increase their use of long-range wireless broadband to deliver voice and data back to their networks, the need for wireless backhaul is extremely important for successful execution on any network. Most commonly, methods of wireless backhaul include microwave and satellite systems which are typically set up so that systems can be used together with other point-to-multi-point equipment.

The In’s and Out’s of IVR
The world of Interactive Voice Response technology a rapidly changing one, with new voice recognition,speech software, and customer-centric solutions issued onto the market frequently. Of course, the best way to pick through the flotsam and jetsam of the IVR industry, AND to get to the heart of what makes the engine run, is to make oneself familiar with all the available technologies. The more you know, the more of an enlightened decision you will be able to make about which IVR solution will best enhance your organization's customer relationship management strategy.

Call Recording: A Look at How it Works and What it Does
SIP Print
The world of call recording is changing at a rapid pace, with developing cloud-based solutions, fluctuating compliance standards, and the constant need to maintain superior CRM strategies in any contact center. Various considerations need to be made before any organization settles on the right call recording solution, and making these decisions is easier with a host of background knowledge. This eBook is designed to give the reader a wealth of information and examples from the call recording industry that shed light on how the best in the game make call recording work.

The Conference Room in 2012 and Beyond
It’s no secret that conferencing has forever altered the way we, as humans, communicate. It’s
changed the way we interact, collaborate and perform tasks at work. It’s helped friends and
families separated by distance reconnect, regardless of time and place. And for that, we have
companies like Fontel and Yamaha to thank. While these two corporations couldn’t be any
dierent as separate entities, together Fontel and Yamaha have formed a fruitful business
relationship: Yamaha produces cutting-edge voice and data communications services, and Fontel
is the reseller that puts these solutions in the hands of business professionals across the globe.
From conferencing phones to echo cancellers to microphone speakers, the ProjectPhone series,
made by Yamaha and distributed by Fontel, is now found in business environments in which
conference calls and face-to-face interactions via video conferencing are the norm. It’s no doubt
this conferencing product line is contributing to the success and growth of conferencing, a space
that is projected to become a $1 billion industry in a matter of a few years.

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