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Workforce Optimization Shines in Downturn Gloom
1/7/2015
NICE's Brian Spraetz to Discuss IP Contact Center
1/7/2015
Latest Version of KnoahSoft's Comprehensive WFO Suite Now Available
1/7/2015
Research Shows Strong Growth in Quality Management and Liability Recording Market
1/7/2015
KnoahSoft Harmony Cloud Offers Workforce Optimization (WFO) for Contact Centers
9/24/2014
Sharjah Islamic Bank Chooses Servion to Provide CIM Solution
3/17/2014
Knoahsoft Workforce Optimization Solutions Now Available through Avaya
2/13/2013
Agent Performance
12/1/2011
Knoahsoft Upgrades India-Based Operations Facility
8/31/2011
Harmony Recording Architecture Features Cisco Integration Capabilities
8/19/2011
Harmony Offers Viable Solutions to Enhance Agent Performance
8/8/2011
Knoahsoft's Harmony Suite Boosts Agent Performance with Superior Reporting
7/19/2011
Harmony Coach and Learn Modules Designed For Better Call Center Agent Performance
7/15/2011
KnoahSoft Harmony Offers Flexible Recording to Assess Agent Performance
6/10/2011
Quality Reporting Can Affect Agent Performance
5/19/2011
Peak Contact Center Performance Hinges on Gathering, Evaluating and Analyzing Data
5/13/2011
Harmony Analyzer Helps to Drive Optimal Agent Performance
5/6/2011
Call Recording Helps to Improve Agent Performance
4/20/2011
KnoahSoft Offers Call Center Supervisors Real-Time Silent Call Monitoring 24/7
4/14/2011
KnoahSoft Includes Aurix's Detailed Speech Analytics in Harmony
4/8/2011
How to Choose Reporting Tools for Better Decision Making
4/1/2011
E-learning Quashes Excuses for Not Training Contact Center Agents
4/1/2011
KnoahSoft's Harmony Suite Features 'Evaluate' and 'Analyze' Functionality
3/31/2011
Keeping Agent Performance in Harmony With Call Recording
3/3/2011

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