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Research Finds Agent Apathy Leads to Poor Customer Service
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Workforce Optimization Contributes to No.1 Rankings for Global BPO
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Coordinated Systems, Inc. Joins Cloud Alliance Partner Program
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Work Smarter, Not Harder, in the Contact Center
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A Focus on Hiring and Retention Enhances Value of Workforce Optimization Software
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Why Evaluation Matters in Workforce Optimization
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Coordinated Systems Introduces the Virtual Observer Community Workforce Management
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Coordinated Systems Introduces Desktop Analytics to Workforce Optimization Suite
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Call Recording Shores Up Customer Service Efforts at the North Pole
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Smart Data Insights Drive Real-time, Contextual Contact
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Call, Desktop Monitoring Can Help Manage Increasingly Mobile Employees
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CSI Extends Call Recording Capabilities with Workforce Optimization
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5 Best Ways to Boost Agent Performance with Call Recording
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Improved Customer Experience One of the Biggest Reasons for WFO, Study Finds
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Interactive Monitoring of Outsourced Call Center Agents Offers a Host of Benefits
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A Strong Analytics Presence Benefits Every Department of an Organization
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Workforce Optimization Essential for Hosted Contact Center Vendors
7/25/2014
Business Partners See Added Value with Call Recording App Integrations
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Beefing Up Contact Center Solutions: The Importance of Partnering
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Call Recording and Analytics Point the Way to Modern Workforce Assessment
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