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New technologies emerging in the communications space have helped to drive the demand for Unified Communications software solutions. To gain a better idea of the impact in the market in the last year and what to expect moving forward, TMC recently spoke with Bob Wise, Executive Vice President with West IP Communications, UC Division for West Corporation. Wise shared that the trends that emerged in UC software in 2011 will continue into 2012, including the emergence of the cloud, advancements in cloud-based offerings and the value of choice in a UC solutions.

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