TMCnet News
Deloitte Continues to Revolutionize Patient Services by Expanding the Ecosystem for ConvergeHEALTH Patient Connect(TM)BOSTON, July 12, 2017 /PRNewswire/ -- Deloitte continues to enhance ConvergeHEALTH Patient Connect™, its industry leading product designed to streamline and improve engagement and interactions for patient services professionals at pharmaceutical, medical device and hub vendors. Deloitte is announcing prepackaged integrations of DocuSign electronic signature and workflow, Five9 Advanced Computer Telephony Integration (CTI) and zPaper document automation with force.com to the Patient Connect product. "Change continues to drive opportunity in the health care ecosystem and as a result, life sciences organizations are continuing their drive toward new customer-centered patient engagement for improved patient outcomes," said Chris Zant, principal, Deloitte Consulting LLP and Patient Connect platform leader. "This expansion of the already robust capabilities of the Patient Connect product enables our clients to improve e-verification workflows, leverage better contact center telephony integration and drive efficient document automation." By enabling the automation of signature workflows through DocuSign, care givers and patients have the ability to sign documents electronically while enabling the life sciences organization to eliminate fax workflows from the organization. This supports the collection of consent, benefits and insurance verification, and prescription submission while providing a digital audit trail that is more secure than paper-based interactions. "We are excited to bring the power of DocuSign's digital platform and eSignatures to Patient Connect," explained Ellen Reilly, general manager, DocuSign, health care life sciences business. "It will help Deloitte offer a best-in-class user experience, and dramatically reduce the cost and time required of health care providers and patients – all while maintaining privacy and integrity throughout the process." Patient Connect now delivers "CTI out of the box" with Five9's advanced cloud CTI capabilities, allowing life sciences companies to successfully connect patients to the right care agent with ll relevant historical information to provide the care team with a holistic whole patient view. In turn, this creates a more personalized omni-channel experience throughout the patient's health journey. "With Patient Connect, Deloitte is empowering its life sciences clients to put the patient at the center of the health care ecosystem. By leveraging Five9 for powerful telephony and cloud contact center capabilities, health care providers and customer service agents will have the necessary context and tools to provide more personalized care, taking into account a patient's previous treatments, medical history and earlier interactions," said Mike Burkland, president and CEO, Five9. "Our approach to omni-channel customer experiences applies to all industries, including health care. Together with Deloitte, Five9 is helping health care providers deepen patient relationships and offer more personalized care throughout each customer touchpoint." Patient Connect now integrates with zPaper to automate all aspects of the document process. Out of the box, this integration enables the generation and capture of documents and the ability to dynamically send and receive files from multiple channels. The integration facilitates the document intake process by simplifying queues and workflows and providing a toolset to efficiently triage incoming documentation in patient services organizations. "We are excited about working with Deloitte and our integration with Patient Connect, as it furthers our mutual commitment to accelerate health care and help improve patient outcomes for our clients in the life sciences sector," said Eric Stephens, founder and CTO, zPaper. "With Patient Connect and zPaper, agents and case managers in a patient services call center can be relieved of the clerical burdens around document management to focus on their primary functions to assist patients." "These product enhancements help clients provide care coordinators, patients, health care providers, and support coordinators with patient-specific journeys that can improve engagement and enable improved patient outcomes" said Ryan Myers, principal and patient services leader, Deloitte Consulting LLP. About Deloitte About Docusign About Five9 About zPaper Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. View original content with multimedia:http://www.prnewswire.com/news-releases/deloitte-continues-to-revolutionize-patient-services-by-expanding-the-ecosystem-for-convergehealth-patient-connecttm-300486785.html SOURCE Deloitte |
Copyright 2024 Technology Marketing Corporation (TMC) - All rights reserved