[November 06, 2009]

PlantCML(R) Next-Generation Call Processing Solution Seamlessly Secures the Allegheny County Emergency 9-1-1 Center for the G-20 Summit

TEMECULA, CA, Nov 06, 2009 (MARKETWIRE via COMTEX) -- Allegheny County, Pa., Emergency Services 9-1-1 Center handled aconsiderable increase in emergency calls without any additionalpublic tension, despite the significant population surge at therecent G-20 Summit. Pittsburgh was host to the G-20 Summit held fromSeptember 24-25, 2009. President Obama chaired the meeting of leadersfrom countries around the world that represent 85 percent of theworld's economy. The PlantCML(R) next-generation call processingsolution, Sentinel(R) Patriot(R), enabled the counties' call takersto manage the increased call volume effortlessly.

"When we have a major international event in our backyard, such asthe G-20 Summit, it is imperative that our call processing solutiongoes unnoticed. We can increase manpower and set up command posts,but if our system goes down, it just won't matter how prepared wewere," said James Thompson, 9-1-1 coordinator, Allegheny CountyEmergency Services. "The Sentinel Patriot call processing solutionfrom PlantCML worked as it should -- without any issues. Our calltakers and dispatchers were able to process their calls with theutmost professionalism and dedication to the citizens and visitorsalike."The flexibility of the Sentinel Patriot call processing solutionallowed call flow routing to be easily reconfigured, aligning with theCounty and its respective agencies to handle the increased trafficduring the G-20 Summit. The public safety organizations within thecity of Pittsburgh and Allegheny County, in conjunction with morethan 30 additional law enforcement agencies, worked together toensure the G-20 Summit caused minimal disruption to the city, itscitizens and the thousands of foreign visitors.

"It's a phenomenal feat for the Allegheny County 9-1-1 Center toconclude the event with no disturbances or interruptions within the9-1-1 center and the emergency call taking process," said Darrin J.

Reilly, chief operating officer, PlantCML. "We all want the sameoutcome -- to protect and serve -- from day-to-day incidents toheavily scrutinized international events. The bottom line is thatwe're all in it to save lives."The Sentinel Patriot call processing solution is an IP-enabled callprocessing solution offering highly flexible configurations to meetthe needs of small- to medium-sized call centers. It features a fullyintegrated PBX, improving reliability with features such as automatichot redundancy of servers and no single point of system failure. TheSentinel Patriot solution also offers a full suite of computertelephony features including automatic call distribution, automaticnumber identification and automatic location identification.

The Allegheny County 9-1-1 utilizes Managed Services for direct andsecure connectivity with the PlantCML Service Management Center,ensuring the reliability of its solutions with the followingservices: monitoring & response and virus protection.

Additionally, the County 9-1-1 has the ability to mobilize firstresponders in the case of an emergency with The Communicator!(R)NXT(TM) emergency notification system by Dialogic CommunicationsCorporation (DCC), a PlantCML subsidiary. The Communicator! NXTemergency notification system provides full automation of list-basednotification procedures, enabling immediate, multi-modalcommunication via telephone, cell, BlackBerry(R), fax, etc. Voice andtext messages convey incident-related information or instruction,situational needs and status updates. The Communicator! NXT emergencynotification system assesses every contact's skills, certificationsand schedule, intelligently filling positions and capturing importantfeedback, such as the estimated time of arrival, in detailed reports.

About PlantCML (www.plantcml.com)PlantCML, an EADS North America company, is the industry's leadingprovider of crisis communications and response technologies. Today,PlantCML is pioneering the next generation of E9-1-1 and securenetwork communications through Voice over IP-enabled applications,interoperable P25 radio systems and advanced emergency notificationtechnologies. PlantCML's solutions are resident in 14 of the top 20most populous U.S. cities and largest first responder operations.

About EADS North America (www.eadsnorthamerica.com)EADS North America is the North American operation of EADS, a globalleader in aerospace, defense and related services. As a leader in allsectors of defense and homeland security, EADS North America and itsparent company, EADS, contribute over $11 billion to the U.S. economyannually and support more than 200,000 American jobs through itsnetwork of suppliers and services. Operating in 17 states, EADS NorthAmerica offers a broad array of advanced solutions to its customersin the commercial, homeland security, aerospace and defense markets.

Media Contact:Tami TimperioVP, MarketingPlantCML®, an EADS North America CompanyTel: 951.719.2423Email: ttimperio@plantcml.comSOURCE: PlantCMLmailto:ttimperio@plantcml.com

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