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Engage. Target. Deliver.
Introducing TMC's CUSTOMER Magazine, premiering September 2012.
Customer Interaction Solutions magazine will evolve into TMC’s CUSTOMER magazine in September 2012.
CUSTOMER magazine will be the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER’s tag line “Target. Engage. Deliver.” sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.
Each issue of CUSTOMER will include news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more.
Frequency: 10 issues per year
Duration: 1 year
Cost: Complimentary for qualified professionals
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