Norwalk , CT , March 29, 2005—The editors of Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine have announced the Top 50 Teleservices Agencies (Inbound) Rankings for 2005. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.

This is the twentieth year Customer Interaction Solutions magazine brings you its “Top 50” Teleservices Agencies Ranking. Since its inception in 1986, the “Top 50” ranking has been used as the benchmark for choosing large-capacity/sized teleservices agencies.

“Customer Interaction Solutions magazine is committed to being the industry’s leading source of in-depth information on teleservices/call center products, solutions and innovations. Our editors have always pledged to distribute the ‘Top 50’ awards based on objective, verifiable criteria to make our readers’ purchasing decisions as easy as possible,” notes Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

Tracey Schelmetic, Editorial Director of Customer Interaction Solution explains the criteria for selecting the “Top 50.”  “The basis of our ranking is billable minutes. Customer Interaction Solutions uses a measurable, third-party-verifiable aspect of teleservices to arrive at our list of the ‘Top 50’ agencies: the number of minutes each agency was billed by each of its phone companies for telephone service for 12 months, encompassing November 2003 through October 2004.” She continues, “We have found this to be an accurate and reliable reflection of the amount of teleservices each agency does, and therefore, provides a true reflection of its size.”

A full list of 2005 of “Top 50” Teleservices Inbound Rankings appears below and is published in the April issue of Customer Interaction Solutions magazine.