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Customer Interaction Solutions
2005 IP Contact Center Technology Pioneer Award Winners
TMC Contact:
Michael Genaro
203-852-6800, ext. 142
Technology Marketing Corporation’s
Customer Interaction Solutions® Magazine Announces the
2005 IP Contact Center Technology Pioneer Award Winners

Norwalk, CT, March 4, 2005—The editors of Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine have announced the winners of the magazine’s 2005 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.

New this year, the IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative.

Customer Interaction Solutions realizes that technology is the key to the success of any call center, as we have been editorially covering call center technology over two decades. We also realize that with new products and new categories of products in the call center space, it can be strenuous and difficult for our readers to knowledgeably keep up with the latest, greatest products and service,” notes Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. He continues, “This is why we are offering this award program for the first time, so we may judge the ‘best of the best’ in IP contact center technology, or companies’ products that offer stand-out features, functions or capabilities—setting them apart from others in the space—and then offer our findings to our readers.”

A full list of 2005 IP Contact Center Technology Pioneer award winners appears below and is published in the March issue of Customer Interaction Solutions magazine.

Customer Interaction Solutions
2005 IP Contact Center Technology Pioneer Award Winners

Contact Center Suite ’05, IP & Softphone

Aspect Communications Uniphi Connect
aveComm aveComm
BeVocal, Inc. BeVocal VoCare Managed Call Center Automation Solution
Carrius Technologies, Inc.


Cisco Systems, Inc. IP Contact Center (IPCC) Enterprise Edition
Convergys Corporation Convergys Global IP Architecture
CosmoCom, Microsoft (joint submission) UniFrame
Five9 Virtual Contact Center (VCC)
Gryphon Networks

Exemption Advisor

Intelis, Inc. Intelis Call Center
Interactive Intelligence Inc.

Customer Interaction Center (CIC)

LumenVox ArtiSpeech
Mitel Networks

Visual Architect with Call Center Stimulator

NetOffice NetOffice Suite
Nexidia NEXminer Enterprise
Nortel Nortel IP Contact Center
Nuance Communications, Inc. Nuance Voice Platform 3.0
Nuasis Corporation Nuasis NuContact Center
Parus Interactive Parus Interactive Retail Voice Response Solutions
Plantronics, Inc. Plantronics CS50-USB Headset System
Siemens Communications, Inc. HiPath ProCenter Agile Version 6.0
Sivox Technologies, Inc. SIVOX RealCall 4.0 Enterprise
Stealth Communications, Inc. The Voice Peering Fabric
Stratasoft StrataSIP Web Agent
Strategic Computer Support ASD Softswitch
SupportSoft ServiceVerify
Telephony@Work, Inc. CallCenter@nywhere
TeleTech Holdings, Inc. TeleTech On Demand
Toshiba American Information Systems Inc. – Digital Solutions Division Toshiba Strata CIX
Utopy, Inc. SpeechMiner
VoiceGenie Technologies Inc. NeXusPoint
VoIP, Inc. voiptrunking
Witness Systems eQuality ContactStore for IP
Xten Networks, Inc. eyebeam SDK v1.1
Zeacom, Inc. Zeacom ContactCenter

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