Norwalk, CT, March 4, 2005—The editors of Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine have announced the winners of the magazine’s 2005 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.
New this year, the IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative.
“Customer Interaction Solutions realizes that technology is the key to the success of any call center, as we have been editorially covering call center technology over two decades. We also realize that with new products and new categories of products in the call center space, it can be strenuous and difficult for our readers to knowledgeably keep up with the latest, greatest products and service,” notes Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. He continues, “This is why we are offering this award program for the first time, so we may judge the ‘best of the best’ in IP contact center technology, or companies’ products that offer stand-out features, functions or capabilities—setting them apart from others in the space—and then offer our findings to our readers.”
A full list of 2005 IP Contact Center Technology Pioneer award winners appears below and is published in the March issue of Customer Interaction Solutions magazine.