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As the leading industry publishing and trade show organizers, it is TMC’s responsibility to recognize outstanding achievements by industry leaders and help them differentiate themselves from their competition.
- Nadji Tehrani, chairman and CEO of TMC

Customer Inter@ction Solutions Awards

CRM Excellence AwardThe CRM Excellence Awards are bestowed on those customer relationship management products and services that have been determined by a panel of editors to have made a dramatic difference to the business processes of its users. Winners are chosen on hard data: quantifiable results that convince the judges that, without a doubt, submitting companies' clients were infinitely better off with these products and services than without. To be considered for a CRM Excellence Award, companies must submit an application, the product's press release, and a case study (for internal use only) with quantifiable results. The identities of the customers will be kept in confidence in the winners' write-ups. Please note, that this award is bestowed upon the solution and the solution provider, NOT the customer described in the case study example. This award is open to all solutions and services providers (including outsourced customer care providers) in the CRM marketplace, both domestic and foreign.

CIS - Product of the Year AwardEach year, Customer Inter@ction Solutions™ magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements in the call/contact center space. Winning products and services are selected by an editorial team that determines those solutions judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies’ contributions that lead the way in making the contact center technology industry the dynamic field that it is today. To qualify for the Customer Inter@ction Solutions™ Product of the Year Award, a product must have been introduced or updated during the calendar year previous to the January issue. This award is open to all solutions and services providers in the contact center marketplace, both domestic and foreign.

Top 50 Teleservices Agencies AwardTo qualify for inclusion in Customer Interaction Solutions' famed “Top 50 Teleservices Agencies Ranking,” teleservices agencies are required to answer a questionnaire detailing the nature of their business and listing their total number of billable minutes incurred during a 12-month period between November and October of the following year. The questionnaire must be verified with the signature of each agency’s president/CEO. In addition, each agency must submit a letter of verification from each of its telephone service providers certifying the number of minutes for which it billed the agency during the designated period. (There are some exceptions allowed, which are detailed on the Top 50 application.) We have found this to be an accurate and reliable reflection of the amount of teleservices each agency does, and therefore, provides a true reflection of its size. The outbound rankings and the inbound rankings, both domestic and international, are presented in separate spring issues of Customer Interaction Solutions magazine. This award is for domestic and/or foreign outsourced customer care/teleservices/interactive inbound providers only.

Marketing Via Phone AwardIn the ensuing years since we introduced the MVP (Marketing Via Phone) Quality awards in 1993, we have been impressed by the growing sophistication of the quality measures that have been introduced to the contact center by the leading-edge companies that apply for this award. Over the years, we have seen new technologies adopted and the standards for a quality interaction refined and improved. Companies chosen as winners for a Gold, Silver or Bronze MVP must demonstrate, through its MVP Quality Awards application, a true commitment to high ethical standards, stringent policies and challenging goals. Award applicants must provide a detailed account of their quality processes that stretch from their human resource development to their implementation of technology to how they improve quality to how they take a leadership role in promoting a positive public image of teleservices, and more.

On a 16-point essay, entrants must describe a specific teleservices program and its results, and explain their overall policies and procedures, including human resources, technologies, customer services, ergonomics and public image that are used to establish, sustain and measure the program's quality. Judging involved assigning a numerical point value from 1 to 10 for each of the 16 evaluation points, and assigning an overall score to the application. Please note: This award is for domestic and/or foreign outsourced customer care providers only.

IP Contact Center Technology Pioneer AwardsInternet protocol (IP) has acted as a “super fertilizer” for the garden that is enterprise business communications. Perhaps one of the hottest growth areas for IP is the contact center. Contact center applications, with the aid of IP, have become anytime, anywhere, any way, always on functionalities that allow companies to do things about which they could only dream a short few years ago. The IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative. Companies wishing to participate are required to submit an answered questionnaire regarding its target market, its product’s unique or distinctive features, its competitors, and a list of customer references of organizations that have deployed the solution. The winners are judged by a panel of editors. The award is open to all companies offering an IP-enabled contact center solution.

Speech Technology AwardCustomer Interaction Solutions magazine knows that speech technology will be a key differentiator or cost savings method for call centers. We have been covering call center technology for over two decades and have therefore seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. One would be hard pressed to not find all aforementioned technologies in the best-quality call centers. And so, soon it will also be the norm, rather than the exception, that these high-quality customer interaction centers have speech technology implemented.

With new products and whole new categories of products in the contact center space, it is tough for our readers to keep up with the latest and greatest products and services. That is why Customer Interaction Solutions launched the Speech Technology Excellence Award: so we can judge the “best of the best” in speech technology and pass our findings on to our readers. This award is open to all companies offering speech solutions, or call center solutions with strong speech components. Winners are chosen based on the solutions' innovation and potential to improve the business of the organizations that implement them.


Internet Telephony Awards

Internet Telephony Excellence Award The Internet Telephony Excellence Awards are bestowed on those VoIP/IP Telephony products and services that have made a difference to the business processes of actual end users. Vendors and service providers are asked to show us — not merely tell us — how their companies’ visions have delivered on the promise of excellence for their clients in a genuine and measurable way. Winners are chosen on hard data: quantifiable results that convince the judges that, without a doubt, submitting companies' clients were infinitely better off with these products and services than without. To be considered for an Internet Telephony Excellence Award, companies must submit an application, the product's press release, and a case study (for internal use only) with quantifiable results. The identities of the customers will be kept in confidence in the winners' write-ups. Please note, that this award is bestowed upon the solution and the solution provider, NOT the customer described in the case study example. This award is open to all solutions and services providers in the global VoIP/IP Telephony marketplace.
IT Product of the Year Award Each year, Internet Telephony® magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements in the VoIP or IP Telephony space. Winning products and services are selected by an editorial team that determines those solutions judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies’ contributions that lead the way in making the VoIP/IP Telephony industry the dynamic field that it is today. To qualify for the Product of the Year Award, a product must have been introduced or updated during the calendar year leading up to the January issue.
IT Service Provider Award The VoIP Service Provider award identifies companies who are leaders in the VoIP service industry. This award is judged by the editors of INTERNET TELEPHONY Magazine and the leadership of the IMS Forum (formerly the International Packet Computing Consortium - IPCC) and are based on an industry wide nomination process. These awards recognize the best of the best VoIP/IP Telephony Service Providers in a number of categories.

TMC Labs Awards

TMC Labs Award The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. While innovation is frequently a question of firsts, often it is taking an existing idea and improving upon it or looking at it from a slightly different perspective. Challenging established standards, and then introducing different approaches to achieve distinctive results certainly helps to define innovation within this industry.
The TMC Labs Innovation Awards would not be granted only to the "best" (or best-selling) products in each category, but instead to those demonstrating raw innovation, uniqueness, and representing a significant contribution to the industry. It is our intent that this will be TMC's most prestigious award.

TMCnet Awards

Biometritech AwardProducts for the BiometriTech awards include hardware, software, add-ons, peripherals and services which correlate to the above definition. These include security devices and identification systems. Each submission must be a product or service which is currently available and which can be presented as a distinct offering.
Communications Solutions AwardThis is a very broad category encompassing a variety of products and services that facilitate voice, data and video communications, or any combination thereof. Products for the Communications Solutions award include hardware, software, add-ons, peripherals and services. These products and services must be geared for one or more of the following industry segments: telecom, IP communications, call center, CRM, service provider offerings, developer services, reselling and networking. Wireless products (including cell phones) and services will be considered (however, PDA-like devices belong in the Planet PDA category). Again, each submission must be a product or service that is currently available and that can be presented as a distinct offering.
Planet PDA AwardProducts suitable for the Planet PDA Product of the Year Awards include hardware and software - including full PDA units, add-ons, peripherals and services. Cell phones with PDA-like features, or software which brings PDA-like capabilities to cell phones, will be considered. All products and services must be made specifically for hand-held devices. Other hand-held devices which will be considered include smartphones, rugged mobile computing devices and bar code scanners with integrated communications. Mobile video devices (including MP3 players) which do not integrate communications will not be considered.






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