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Are Your CRM Systems And Data Accessible To
Employees Away From Their PCs?
An increasingly prominent trend in
customer relationship management (CRM) operating systems has been the
connectivity of a wireless component to jump-start e-CRM.
In today's challenging business climate,
the company that best services its customers wins. Organizations are
learning that they must integrate all sales and customer service
channels, and they are beginning to understand that mobile employees are
an important component of a true 360-degree customer relationship.
If your CRM systems and data are not
accessible to employees away from their PCs, you are shortchanging your
customers and your company. Discover how handheld solutions can increase
your company's profitability with wireless CRM.
According to Marc Robins, TMC™ vice
president and group editorial director, "We all know that
skills-based routing is an integral part of providing the best service
to your customers. But the right expert may not always be at his or her
desk, quietly working at a PC. The desired expert might be a technician
on the road, a company executive on vacation or a contact center manager
in a classroom conducting a training session."
What would it be worth in the world of
customer service to be able to reach the right person to handle a
customer contact at all times, not only by voice but on the company's
computing platform?
The most advanced wireless CRM solutions
will be on display at "Planet PDA - The Global Summit on Handheld
Productivity Solutions." The event will be held December 4-6, 2001
at the Venetian Resort in Las Vegas, Nevada.
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