ARTICLES & COLUMNS

Last Updated: 7:39 PM EST - Jan 23, 2021

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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SoftBank Acquires 10 Percent of Cloud Computing Company Sinch After Stellar Year

12/9/2020 2:52:51 PM

SoftBank has purchased a 10.1-percent stake in Swedish cloud computing company Sinch, following a massive year of growth that saw the company's stock price…

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As Telehealth Grows, Health Insurance Companies Turn to Contact Centers

12/9/2020 2:34:43 PM

When the COVID-19 pandemic began, companies and industries around the world quickly began turning to contact centers to keep up with the drastic increase i…

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Cisco on CXaaS Quest with IMImobile Acquisition

12/9/2020 12:17:37 PM

Cisco announced the acquisition of customer engagement company IMImoble for approximately $730 million, empowering Cisco to put the finishing touches on cr…

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Advanced Secure SD-WAN Keeps Pace with Organizations' Evolving Needs

12/9/2020 11:53:28 AM

With the rapidly changing market and business conditions, advanced Secure SD-WANs have been designed to evolve to keep pace with these dynamic requirements

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Tips for Smoothing Out Holiday Call Volume Spikes

12/9/2020 10:28:58 AM

The holidays bring cheer and goodwill, right? In theory, yes, but workers in call centers might have a different opinion. The holidays often bring high cal…

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How Chad Price and MAKO Medical Are Helping North Carolina Battle COVID-19

12/8/2020 5:21:51 PM

North Carolina has been hit hard by the pandemic, accumulating nearly 400,000 cases and more than 5,000 deaths. The state needs reliable medical services t…

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Three Things That All Successful Leadership Development Programs Have In Common

12/8/2020 5:10:29 PM

It is estimated that every year, companies in the US alone spend approximately $166 billion on leadership development. The global market for leadership dev…

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Silver Peak SD-WAN Joins Verizon Stable of Solutions

12/8/2020 5:09:11 PM

Verizon announced the addition of the Silver Peak Unity EdgeConnect edge platform to its arsenal of SD-WAN solutions. The recently acquired property of Aru…

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How to Overclock your GPU using MSI Afterburner

12/8/2020 4:42:48 PM

MSI Afterburner is one of the programmes used to overclock the graphics card. In addition, it allows several profiles to be saved in order to use them as n…

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Clinical Pharmacist Trupti Sarang Discusses How Technology has Impacted Human Nutrition

12/8/2020 4:33:33 PM

There are very few aspects of day-to-day life that haven't been impacted by advancements in technology. Human nutrition is no exception. Before the introdu…

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It's Time to Retire the RFP

12/8/2020 4:30:00 PM

Let's set the scene: It's the beginning of a project, and you're diving deep into the intricacies and minutiae. As you prepare to engage outside contractor…

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10 tips for new iPhone users

12/8/2020 4:22:47 PM

Getting an iPhone is like a dream come true for many smartphone users. Whether you have shifted from Android to iOS, got your first smartphone or upgraded …

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Must-haves: 5 accessories for smartphone photography

12/8/2020 4:15:55 PM

Nowadays, top-range smartphones have high-resolution cameras, and it offers a picture quality similar to that of a DSLR. According to an article by Contras…

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Tips For Preventing Having Your Business's Data Loss in The Cloud

12/8/2020 3:56:56 PM

The cloud has made data security more important than ever. It has made it easier, but that has not stopped many companies from getting their data deleted o…

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Mobile Marketing Survival Kit For Christmas

12/8/2020 3:52:08 PM

The mobile marketing sector is one of the fastest-growing in the world as marketing experts shift their focus to the use of mobile devices. In the Holiday …

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Broadvoice Makes Holiday Commitment to Toys for Tots Charity

12/8/2020 3:18:28 PM

Broadvoice, which provides hosted voice, unified communications (UC), and SIP trunking services for businesses, announced recently that it plans to partici…

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SugarCRM Joins Amazon Web Services Partner Network

12/8/2020 3:03:37 PM

This week, SugarCRM announced that it's expanding its relationship with Amazon by becoming an Amazon Web Services (AWS) Advanced Technology Partner within …

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Is Panama the Next Big Nearshore CX Outsourcing Opportunity?

12/8/2020 2:51:48 PM

The economics in Panama make it easy for BPOs there to attract and train top agents, at substantially lower salaries than are paid in the U.S., which leads…

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Data Blunders to Avoid in Your Business

12/7/2020 4:40:22 PM

When you are looking for the best options to expand your business, you should always look at data to develop your company. It is easy for you to decide on …

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How to choose a Forex Broker: 6 essential tips

12/7/2020 4:29:30 PM

Looking to get a reputable Forex Broker? It can be a hassle, especially if it's your first time in the market. Luckily, there is lots of information availa…

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Three Things That All Successful Leadership Development Programs Have In Common

12/7/2020 4:20:44 PM

It is estimated that every year, companies in the US alone spend approximately $166 billion on leadership development. The global market for leadership dev…

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5 risks threatening local councils' cybersecurity - and our solutions

12/7/2020 3:46:34 PM

With hackers becoming sneakier and more sophisticated, cybersecurity is a challenge for all industries - and local councils are one of the most popular tar…

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5 ways to stop healthcare cyber attacks in 2020

12/7/2020 3:44:19 PM

The healthcare industry has always been a prime target for cybercriminals, but it's particularly vulnerable now thanks to the chaos and stress of the COVID…

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Guide for Large Organizations to Plan Local SEO Strategy

12/7/2020 3:36:23 PM

When it comes to the local SEO for large enterprises, you need to use various basic and advanced local SEO practices to help your organization achieve the …

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Top 15 Instagram Meme Accounts to Find Inspiration

12/7/2020 3:25:36 PM

Some of the most popular types of content on social media are memes and funny videos, such as fail compilations. For this reason, it comes as no surprise t…

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How to Improve the Security of Your Home

12/7/2020 3:17:34 PM

Technological innovation means that we're able to see improvements in so many different aspects of life that it's never been easier to ensure safety and co…

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Sleep Connection Reviews: This Device Stopped My Snoring INSTANTLY

12/7/2020 3:12:10 PM

Sleep Connection has been all over the internet lately. I was skeptical at first, but when I really looked at how Sleep Connection works, I was sold. I kne…

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SpectroSeal Reviews: Does it Really Work?

12/7/2020 3:08:23 PM

SpectroSeal is a small but powerful UV glue pen that works as a superb adhesive. It can bond, fill, and repair everything - from toys and glasses to insula…

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Chipset Specific, Integrated Passive Devices (IPDs) Simplify Development of Next Gen Wireless IoT Applications

12/7/2020 12:20:14 PM

For the next generation of low-cost, battery operated, wireless IoT products, the design goal is to provide exceptional RF signal range and stability, whil…

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Managing and Training Remote Agents: What We've Learned So Far

12/7/2020 9:41:33 AM

No matter what 2021 brings, contact centers have shown that they have the ability and the agility to work on-site in offices and remotely from home without…

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WEBINAR: Boost the Profitability of Your Data Protection MSP Services

12/7/2020 12:00:00 AM

The data protection market for MSPs is projected to reach $14B by 2025. There is fierce competition for this business, as your customers seek the best serv…

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WEBINAR: Post-Pandemic: The New Role of IT and How It'll Impact Your Company

12/7/2020 12:00:00 AM

Remote working isn't a new concept. But as businesses have been forced into sudden widespread WFH adoption, some things have changed. You may have noticed …

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56% Surveyed, Hit with Ransomware. Now, Hackers Are Calling Their Victims!

12/6/2020 11:31:39 AM

56% Surveyed, Hit with Ransomware. Now, Hackers Are Calling Their Victims!

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NextOS Introduces Next Era in Business Communications

12/4/2020 5:21:11 PM

Nextiva NextOS is a watershed moment for the cloud communications provider, maturing into a true platform company and introducing a new era in business com…

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How Offices and Workshops Stay Connected Around the Clock

12/4/2020 3:31:15 PM

If you work in a busy office or a workshop that has to stay connected 24/7 to get things done, then you have to have strong internet and cell connections. …

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U.S. Treasury Secretary Nominee Janet Yellen Says Blockchain is an Important Technology

12/4/2020 3:30:26 PM

Janet Yellen, Joe Biden's nominee for U.S. Treasury Secretary, has called out blockchain as an important and potentially influential technology in past sta…

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All You Need to Know About Steel Pipes

12/4/2020 3:20:53 PM

A steel pipe is a long, hollow tube that is used for different types of purposes. Steel pipe is made using three main methods: Seamless, Welded, and Castin…

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iPhone Boot Loop Problem: Hack to Save Your iPhone Stuck in Boot Loop!

12/4/2020 3:15:33 PM

Apple iPhones are one of the most commonly used cellphones around the globe. It holds around 49 percent share in the wireless market. And there are high ch…

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Daniel Klibanoff Explains How Technology Has Impacted Direct Marketing

12/4/2020 3:10:19 PM

Direct marketing has undergone several major transformations over the years, but no transformation has been as drastic as that brought on by technology.

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Retailer Gap Focusing on Customer Engagement Using AI and Machine Learning

12/4/2020 3:06:02 PM

Gap clothing store is making a financial comeback after reporting its worst quarter in 50 years earlier in 2020. The company is shifting its focus to custo…

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Investing Strategy: One Size Does Not Fit All

12/4/2020 3:05:09 PM

Depending upon where you look, certain forums and online groups might lead you to believe there is a "best" way to invest. But that couldn't be further fro…

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The Benefits of Using a Dedicated Team

12/4/2020 2:59:34 PM

Modern businesses refuse to remain confined to one geographical region. They prefer to expand into remote and unknown territories in the hope of gaining gr…

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2020 CUSTOMER TMC Labs Innovation Winners Focus on Maximizing Experience

12/4/2020 2:56:23 PM

The 2020 CUSTOMER magazine TMC Labs award winners represent some of the best and brightest technology companies enabling brands to deliver great customer e…

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How to Build a Good Relationship with Your Suppliers

12/4/2020 2:54:09 PM

There's no denying that suppliers are a vital part of any business. Whether you source the products or materials from them, or just use them for basics lik…

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Striking a Balance Between Work and Life

12/4/2020 2:48:46 PM

Even if you love your job or profession, there is the conundrum of having too much of a good thing. To keep healthy and happy and to prevent yourself from …

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Amazon Connect Unveils Five New Features From re:invent

12/4/2020 1:17:31 PM

AWS announced five new capabilities for Amazon Connect aimed at streamlining workflows and enhancing contact center efficiency and results via automation a…

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Consumers Not Optimistic About Holiday Customer Service

12/4/2020 11:52:38 AM

Customer experience platform provider Simplr unveiled the results of an October 2020 consumer study that underscored the importance of customer service in …

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Charitable Organizations Partner for Citizen-Led Public Service Project

12/4/2020 10:59:21 AM

Financial services company Mastercard's charitable arm, Mastercard Center for Inclusive Growth, announced that it plans to team up with non-profit organiza…

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10 Major Cybersecurity Predictions for 2021

12/3/2020 9:36:51 PM

10 Major Cybersecurity Predictions for 2021

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netsapiens Awarded 2020 TMCnet Video Conferencing Excellence Award

12/3/2020 5:07:13 PM

netsapiens announced today that TMC, a global, integrated media company, has named SNAP.HD as a 2020 TMCnet Video Conferencing Excellence Award winner pres…

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