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Avaya announced an enhanced Avaya Desktop Experience open SIP solutions to support an improved UCaaS user experience. The user experience is evolving, and the next generation of communications experience will feature an array of compatible devices and new levels of personalization.
11/13/2018 5:42:25 PM
In small businesses, you'll often be forced to make sales calls over the phone, pitching a product or service with someone from a distance. When you do this, you'll be robbed of some serious potential.
11/13/2018 1:53:56 PM
Chatbots and personalization can help businesses deliver content and solution when customers need it. And personalization can enable them to rise about the noise in the marketplace.
11/13/2018 10:08:33 AM
BPA offers Human Factor training for call center agents and leaders. It allows for quality assurance and continuous improvement.
11/13/2018 10:00:21 AM
Cytracom's Active Intelligence Monitoring helps MSPs quickly detect and fix issues with their business customers' voice services.
11/13/2018 9:53:02 AM
Every year sees a crop of new food, beverage, and hospitality trends, and 2018 has been no exception. While a good number of foodie publications take great pleasure in trying to predict what trends will be in vogue in the next year, far fewer take the time to look back on which of these saw the greatest levels of success. Now that the year is coming to a close, here's a look at some of the biggest restaurant trends of 2018.
11/13/2018 9:43:29 AM
Today's powerful computer viruses often consist of several components, each responsible for its own aspect of harmful effects. These programs resemble Swiss military knives and allow an attacker to perform various activities on an infected system. One of the common elements used during cyberattacks is called a keylogger.
11/13/2018 9:18:15 AM
Cisco today unveiled an expanded business communications and collaboration bundle that service providers can offer mid-market and large enterprises. The company today also took the wraps off a new mobile app. Cisco also introduced its first product that's tailor-made for huddle spaces.
11/13/2018 8:00:00 AM
When you hear AI, you might still ponder images of futuristic, sci-fi concepts found in movies or television even though it's been gaining in popularity and used in common applications for some time.
11/12/2018 5:30:45 PM
SmartAction announced that its solutions are now compliant with a number of Avaya's contact center solutions. The provider of AI-powered virtual agent solutions and Avaya Technology Partner and Avaya DevConnect member is proving much in the way of potential.
11/12/2018 4:45:40 PM
Success in today's Internet of Things (IoT) marketplace requires unique combinations of hardware, software and security delivered in a timely manner to solve complex technical requirements.
11/12/2018 3:51:21 PM
The age of the internet and autonomy is upon us; IoT technology is transforming the world with creative innovations in every imaginable aspect of our lives.
11/12/2018 3:17:30 PM
Despite concerns about job losses in manufacturing, Charlotte, North Carolina's manufacturing jobs rose 26 percent over the last year, generating over $40 billion in economic impact.
11/12/2018 2:59:32 PM
'The key to end to end connectivity and interoperability for smart homes and smart grid together is standardization and certification of devices' says HomeGrid Forum
11/12/2018 2:42:26 PM
Monet Software announced a new release, an integrated solution with Zendesk. The integrated offering introduces the Zendesk portfolio, and an elevated customer experience.
11/12/2018 2:34:50 PM
New SVP of Product and Analytics joins from Twitter and sees big opportunity to help hotel industry with Duetto's Revenue Strategy Platform
11/12/2018 2:26:34 PM
Farming will undergo big changes in the near future. Those changes are connected with technical innovations in general and the Internet of Things in particular.
11/12/2018 2:18:42 PM
Vodafone New Zealand is building on a longstanding relationship with Ciena to enable support for bandwidth-heavy applications like UHD, 5G and the IoT.
11/12/2018 1:34:24 PM
Starting an online business is no joking matter. It may have turned into a trend, but the competition in this field of the market is tougher now than ever.
11/12/2018 10:33:51 AM
There is no question the SD-WAN market is red hot, and earlier this month, Dell'Oro Group reaffirmed this with its new forecasts showing sales of this technology (which can eventually replace MPLS) will rise above $2 billion by 2022.
11/12/2018 10:31:26 AM
Marketing has become a huge part of how businesses reach audiences, and how products are seen by masses. A business offering great products at affordable prices also needs a strategic marketing policy to create a buzz for its offers.
11/12/2018 10:30:40 AM
The Future of Work Expo speaker Jon Alperin of explains how A.I.Connect, Avaya are helping businesses move forward with artificial intelligence-based solutions.
11/12/2018 7:00:00 AM
If you thought Halloween was scary last month, listen to this. In October, people in the U.S. got a record 5.1 billion robocalls.
11/9/2018 6:23:20 PM
BNS Distribution is now offering JPL Telecom headsets to its partners in the U.K. That may come as good news to Grandstream IP phone users, as JPL Telecom headsets are compatible with those endpoints.
11/9/2018 6:17:43 PM
Ciena is joining the festivities at SC18, running from November 11-16, participating in a number of demonstrations and putting the adaptive future of the network on display.
11/9/2018 6:14:42 PM
Japanese communications service provider QTnet selected Ciena's 6500 Packet-Optical Platform to enhance network performance with elevated resiliency, flexibility and capacity.
11/9/2018 5:24:42 PM
Cloud communications have charged onto the enterprise communications scene. With the popularity of these solutions, master agents are compiling comprehensive portfolios to provide businesses of all shapes and sizes with robust, feature-rich and future-forward communications solutions.
11/9/2018 4:33:37 PM
Sharpen Technologies announced an agreement with Master Agent Telarus, which provides Telarus' deep sales pipeline access to Sharpen's unified communications and contact center solutions.
11/9/2018 4:28:54 PM
A normal Friday morning quickly turned chaotic for residents in Clark and Montgomery Counties in Ohio, when separate incidents left more than 12,000 customers shortly after 8:00am.
11/9/2018 4:07:44 PM
CallTower announced an enhanced White label program, providing partners a white label exclusive website as well as a new control panel. The UCaaS provider is delivering the opportunity of adding Microsoft teams, Cisco HCS, Skype for Business and more to the arsenal.
11/9/2018 3:48:23 PM
Not all partner programs are created equally, as an exceptional white label partner can put a service provider in a position to succeed. It's important to do due diligence in vetting these partner programs, and find the best fit. VoIP is marching toward ubiquity, be part of the journey.
11/9/2018 3:36:34 PM
In this day and age, technology plays a role in nearly everything we do. That holds doubly true at work where we're surrounded by phones, computers, printers and a whole slew of software to help us use them.
11/9/2018 11:59:00 AM
Avaya's Jon Alperin is our latest Q&A subject for The Future of Work Expo, which will run Jan. 30 through Feb. 1 in Fort Lauderdale, Fla.
11/9/2018 10:00:55 AM
Joshua Bloom of Simon-Kucher & Partners will be at Gemalto's LicensingLive! 2018 next week discussing how businesses can gain competitive advantage by understanding the difference between pricing and licensing.
11/9/2018 9:45:18 AM
Pax8 - whose chief channel officer will be speaking at MSP Expo in January - today announced the addition of five new vendors to the company's suite of cloud solutions.
11/8/2018 4:13:12 PM
NetFoundry announced another integration associated with the transmission of data between any application, any service and any cloud with the release of their gateway for Microsoft Azure Stack.
11/8/2018 3:49:08 PM
Five9, Genesys, Monet Software offer tips on how to improve contact center outcomes.
11/8/2018 3:45:57 PM
Creating contact center schedules that work for your organization and your customers can make the difference between keeping and losing business. And it doesn't hurt if your customer service agents like the schedules too.
11/8/2018 3:28:41 PM
Cloud contact center technology, cross-agency platforms can help governments deliver better service to citizens.
11/8/2018 3:10:34 PM
Pyze has rolled out a new release of its AI-powered cross-platform analytics and engagement platform.
11/8/2018 3:06:44 PM
TMC today announced 128 Technology signed on as a platinum sponsor for MSP Expo and gold sponsor of SD-WAN Expo. The two co-located events take place January 29 - February 1, 2019 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
11/8/2018 3:01:11 PM
It is not uncommon to hear of large-scale cyber attacks in the modern day. Just recently, major networks were targeted and successfully compromised by attackers. While the news has been mainly focuses on attacks on big organizations, it does not mean that hackers have shifted their goals from personal users to organizations.
11/8/2018 2:59:14 PM
TMC today announced 128 Technology signed on as a platinum sponsor for MSP Expo and gold sponsor of SD-WAN Expo.
11/8/2018 2:58:51 PM
With the ever increasing reliance on digital transactions, it's unfortunately only natural that thieves are constantly inventing ways to take advantage. There are plenty of fraud tactics affecting people worldwide, but one of the most common is ATM fraud, also known as ATM skimming.
11/8/2018 2:49:10 PM
Data science has revolutionized many fields, journalism among them. Journalists and data scientists like Nate Silver and Chris Wiggins have applied their mathematical and technical knowledge to analyze big trends (like polling data, hurricane paths, social media bots) and interpret the phenomenon for the benefit of lay readers.
11/8/2018 2:46:44 PM
After years of remaining under the radar, smart home and buildings have finally hit their stride. It's no longer necessary to be tech-savvy to build a smart home.
11/8/2018 12:46:42 PM
Patient engagement company unites with Silicon Valley startup to define the next era of digital health
11/8/2018 12:40:30 PM
In many ways, the mass migration of enterprises towards cloud and multicloud architectures represents the next wave in the industrialization of IT. The industrial revolution began as businesses codified their means of producing goods, allowing for the acceleration of highly-repeatable processes. The ability to repeat key manufacturing tasks in a high-fidelity way meant that processes could be tuned and optimized, leading to breakthrough output that ultimately fueled a period of tremendous growth. As cloud and multicloud take root, this dynamic is poised to revolutionize IT in the same way that it did manufacturing.
11/8/2018 12:37:52 PM
In the wake of the IoT revolution, any simple product can be made smart by connecting it to the Internet.
11/8/2018 12:28:45 PM
The Dallas Innovation Alliance (DIA), a public-private partnership for smart cities strategy in Dallas, announced the release of its year-end case study on the Smart Cities Living Lab.
11/8/2018 12:19:29 PM
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