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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Today, TMC awarded the VeloCloud Cloud-Delivered SD-WAN a 2017 Communications Solutions Product of the Year Award.
7/25/2017 6:45:32 PM
Given the company's growth since it first combined three prominent brands in 2013, I spoke to Coriant's CEO Shaygan Kheradpir to hear firsthand about the journey and his strategy for continued growth and the new age of telecom.
7/25/2017 4:42:57 PM
In earning attention for its software-defined innovation, this week Zeetta Networks garnered nearly $2.1 million in its most recent round of funding let by Bloc Ventures and a number of existing investors. The capital will be directed at expanding the development team and developing a channel strategy for service provider and enterprise market.
7/25/2017 3:18:54 PM
TMC named Aspect's Via Enterprise a winner of the Communications Solutions Product of the Year Award. Aspect exists on the bleeding edge of contact center innovation, with Via as a shining example of how it is an engagement leader through innovation.
7/25/2017 2:42:03 PM
Cloud communications firm 8x8 is gathering a Super Team to drive innovation in cloud communications, the contact center and collaboration. 8x8 announced progress in its next generation engineering project with additions from all over Silicon Valley, adding to the depth and talent of the company's engineering team.
7/25/2017 12:43:02 PM
TMC today announced it has opened the call for speakers for SD-WAN Expo held February 14-16, 2017 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida. At SD-WAN Expo enterprise executives, service providers, and technology vendors will connect to learn about and discuss how this market is growing, how it is evolving, and how all three of these constituencies can make the most of the SD-WAN opportunity. Collocated with ITEXPO, one the largest remaining communications and technology conferences in the world, SD-WAN Expo is the dedicated forum for the industry to come together and learn.
7/25/2017 11:40:32 AM
Last week, news broke that several Fortune 2000 Enterprise Office 365 accounts were hit with a persistent and powerful wave of brute force cyberattacks.
7/25/2017 11:20:49 AM
Europe's tier 1 telcos seek 25-year 5G spectrum rights.
7/25/2017 8:00:00 AM
Aavalar Consulting, a provider of consultants, contractors and staffing services for IT, accounting and engineering, announced recently that it has teamed up with Ancero, LLC, a communications service provider.
7/25/2017 8:00:00 AM
Efforts were just made in Turkey's Presidential Complex in Bestepe, which is located in the Turkish capital of Ankara, to ensure that quality communications always take place in the building. Shure Incorporated, an American audio products corporation, supplied a variety of AV systems, microphones and automatic mixing hardware to improve sound quality in the facility.
7/25/2017 8:00:00 AM
In a world of rising customer expectations and ever-expanding, ever-transparent digital touch points, it's clear that no company can afford to slack on their customer experience (CX) approach. It's all too easy for the modern user to publicly call out a brand's poor CX online on social channels, and in many cases, switching to a competitive vendor is a virtually frictionless experience. In the face of such challenges, how can leadership ensure their CX strategy remains effective, competitive and relevant?
7/25/2017 7:00:00 AM
The thing about any successful telemarketer is that they most likely have reliable telemarketing software on hand that's helping them through each customer interaction. Telemarketing software can, for example, pull up information on each customer that's being called, giving the caller information such as age, gender, preferences, how successful sales calls have been in the past with this customer, and so on.
7/25/2017 7:00:00 AM
There are several components that contribute to a brand's overall success. Targeted marketing, creative advertising, product quality, stellar customer service and so on are all important to a brand's image. In this article, I'd like to focus on the last aspect: customer service. Customer service begins in the call center, where quality management measures are taken to ensure that each agent/consumer interaction is a positive one.
7/25/2017 7:00:00 AM
A new survey by caller identity device provider Truecaller, titled Truecaller Insights Special Report: The Top 20 Countries Affected by Spam Calls, takes a close look at which countries were affected the most by mobile phone fraud. The report states that South Africa, Nigeria and Egypt are in the top 10 when it comes to receiving spam calls.
7/25/2017 7:00:00 AM
Redline announced last week that it has been awarded a $1.2 million Internet of Things (IoT) project. The IoT project will utilize its new standards-based LTE solution to provide a high-performance mobile network that will support video, telematics and mobile communications.
7/25/2017 7:00:00 AM
Regardless of the contact center solution you select for your call center, regulatory compliance and security must be front of mind in the selection process. It does a company no good if it provides stellar customer service, if customer data isn't secure, opportunity exist for some seriously negative consequences.
7/25/2017 7:00:00 AM
Yealink announced the successful completion of interoperability testing with Aarenet's carrier-class VoIP solutions.
7/24/2017 6:43:16 PM
1stPoint Communications and i-Comm announced a new partnership empowering 1stPoint with the ability to resell TACTAL - i-Comm's patented WebRTC technology. Click to call is coming into its own, and now 1stPoint Communications can offer the nascent technology to its enterprise and SMB client roster.
7/24/2017 6:40:45 PM
While connected cars aren't quite there yet for the mainstream, infotainment is receiving a facelift, with connectivity enabling the evolution. Today, Marvell unveiled the industry's first secure gigabit Ethernet switch, providing all data streamed to and from the car is secure.
7/24/2017 6:32:17 PM
Spikko, a provider of multi-line and compliant mobile call recording solutions, and CIS, a provider of screen and call recording capabilities for financial institutions, contact centers and public safety institutions announced a new partnership pairing what each firm does best.
7/24/2017 6:29:22 PM
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2017 Elite Contact Center Outsourcing Award, presented by CUSTOMER magazine.
7/24/2017 1:36:17 PM
Technology can bring a very big change in the ways education departments work and, in some countries, the changes are apparent, while in others people do not know how they improve education with technology. The biggest benefit of technology in the field of education is distance learning.
7/24/2017 1:05:06 PM
When it comes to mobile games, people do not like every one that is launched and, in fact, many games are launched every day, but very few find tremendous popularity.
7/24/2017 1:03:26 PM
They say time is money and every minute matters. This statement holds absolute truth in every field of life. The world of finance, banking, stock market and investments are also tied to the same rule. Your company's and your own finances depend on what shots and risks you take and how accurate those deals and signings turn out to be.
7/24/2017 1:00:58 PM
Basically, before investing, you need to know something about the finance field. Finance is related to money, economy, and even the stock market. It is also studied as a subject in commerce and business studies. Its main focus is on how we invest money to get profit, what businesses one should invest in, and how to analyze such situations.
7/24/2017 12:59:17 PM
Here are some sports, which have been ranked by sport journalists. These sports have been ranked because of different criteria such as their popularity internationally, TV viewers, average athlete salary in top league, the deals of sponsorships, gender impartiality, and popularity on social media sites. All these factors are very important for the ranking of sports popularity.
7/24/2017 12:57:03 PM
They may not be fully deployed until 2020, but 5G is the next big thing the world of technological innovation. It is the next transformative standard in high-speed networking, and it's worth getting your infrastructure ready for it and your clients excited about it.
7/24/2017 12:55:44 PM
Stars are those people who work very hard and find themselves in the hearts of many fans. These people belong to different fields and, because of their passion, they have achieved success and won the world in their own ways. Their passion has not just made them popular; it has also made these people wealthy.
7/24/2017 12:54:13 PM
Technology has played a very big role in bring the world where it is right now. This advancement is getting faster and faster with every passing day. Things that used to take weeks to finish are being done in seconds. Technology has brought many positive changes to the world.
7/24/2017 12:50:23 PM
Leading Internet of Things event Awards Best of Show Awards in Las Vegas
7/24/2017 11:41:08 AM
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of the 2017 IoT Product of the Year Award, presented by IoT Evolution Magazine.
7/24/2017 10:38:05 AM
This overpopulation of prisons and inability to produce inmates for trial is where video conferencing is supposed to come into play. Inmates can testify and speak to lawyers through video conferencing, which allows them to skip the trip to the courtroom altogether. The theory here is that more cases will be tried if prisoners don't have to physically show up to the hearing.
7/24/2017 9:00:00 AM
Contact centers handle sensitive payment information daily. Unfortunately, this necessary evil has the potential to hurt your customers, organization and agents if the information is handled poorly. It's for this reason that the Payment Card Industry Security Standards Council created the PCI DSS standards in 2006 to protect customers and their information.
7/24/2017 8:00:00 AM
When it comes to Communications Service Provider (CSP) fraud defense, there is no one that benefits more from the current status quo than fraudsters. Telecom fraudsters have been draining the industry of $46.3 billion a year - an amount which has risen by 15 percent since 2011. If things continue as they are, expect that number to grow considerably.
7/24/2017 8:00:00 AM
In new case study, Quadrature explains how using Gemalto Sentinel has helped it grow its business, streamline operations, expand profits, and improve customer and channel relations.
7/24/2017 8:00:00 AM
Gemalto has announced the launch of a series of customer webinars. The Sentinel customer business transformation webinar series will consist of four sessions: Embracing the Shift, Changing Business Models, Automating the Process and Empowering End Users.
7/24/2017 8:00:00 AM
Nuage Networks this week provided an update on some of its recent SD-WAN wins. That includes deals with BT, China Telecom, Telefonica, Telia, and TELUS - which just yesterday announced its selection of Nuage Networks technology to power its new Network as a Service solution.
7/24/2017 8:00:00 AM
According to Persistence Market Research, the global VoIP services market is anticipated to increase at a CAGR of 9.5 percent in terms of revenue over 2016-2024, to be valued at $194.5 billion by 2024.
7/24/2017 8:00:00 AM
Agents are at the heart of the call center, and scheduling them effectively is what keeps operations going. Here are a few tips on how to optimize agent scheduling.
7/24/2017 8:00:00 AM
T-Mobile announced recently that it has completed the nation's first mobile broadband data session live in the field using License Assisted Access (LAA) on its commercial network. The field testing, which began in Los Angeles at the end of June, showed 741 Mbps download speeds using 80 MHz of aggregated spectrum.
7/24/2017 8:00:00 AM
Recently, Brooke Frizzell's bank called to ask if her husband, Craig, had really called to say he had forgotten his account password. Brooke confirmed that the call had been fraudulent but, unfortunately, the bank's inquiry hadn't been fast enough.
7/24/2017 7:30:00 AM
Report indicates what may be next in Ericsson's deal with Chelsea.
7/24/2017 7:00:00 AM
A new report from research firm Technavio says Open Ethernet, the replacement of copper-based Ethernet access devices with fiber-based ones, and decreasing prices for this equipment are the three prevalent trends impacting the global Carrier Ethernet access devices arena.
7/24/2017 7:00:00 AM
The company, located in Schaumburg, IL, sponsored the fifth annual CDW UC Fun Drive 5k Run/Walk yesterday. The event benefits the Lurie Children's Hospital, a member of the Children's Miracle Network Hospitals.
7/24/2017 7:00:00 AM
The network is neck deep in the midst of a rebirth. Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving away to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
7/22/2017 8:45:00 AM
We live in a real time world, which requires real time applications capable of supporting the speed of business. Digital transformation is taking hold across industry, and receiving a facelift as a result are communications applications. From WebRTC to the cloud, APIs and more, it is an exciting time to be covering the communications applications space. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was: Time for the Week in Review!
7/22/2017 8:30:00 AM
The contact center serves on the front line of customer service. Equipped with an arsenal of omni-channel contact center solutions, the space is chock full of innovation pushing the capability of the contact center to deliver on the expectations of even the most demanding customer. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in contact center solutions news: Time for the Week in Review!
7/22/2017 8:00:00 AM
Network requirements are growing at a rapid rate. Thanks to a growing IoT presence, our SaaSy reality and digital transformation (in general), more is demanded of networks than ever before. This is driving a movement toward network modernization and multi-gigabit Ethernet. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in multi-gigabit Ethernet news: Time for the Week in Review!
7/22/2017 7:30:00 AM
The Conferencing Zone week in review is a recap of all the top stories making headlines in the conferencing market this past week.
7/22/2017 7:00:00 AM
The Fraud & Identity Today week in review is a recap of all the top stories making headlines in the mobile fraud space this past week.
7/22/2017 7:00:00 AM
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