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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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In order to fully understand what motivates customers and to be able to adjust processes, it's important to look at and analyze the entire customer journey.
4/8/2019 2:00:56 PM
TIBCO recently released the results of its 2018 CXO Innovation Survey and it reportedly indicates that businesses looking to adopt IoT are looking to increase revenue.
4/8/2019 1:29:43 PM
Thales has completed the acquisition of Gemalto, will cover critical decision chain, increase revenues to $21.4 billion a year and 80,000 employees in 68 countries.
4/8/2019 12:59:20 PM
Real-Time Innovations and Beeond recently released a new architecture proposal to integrate the core connectivity standards for industrial systems.
4/8/2019 12:39:51 PM
Marketing approaches have evolved a lot during the last decades becoming more human-centered and empathetic, but also more subtle and sophisticated. This is mainly due to a maturation but in part, due to the nature of online interaction. Companies and advertisers aim to form valuable relationships with their online audience by educating their views and by tending to their concerns.
4/8/2019 12:25:47 PM
Every fleet company has a desire to bring the cost of operations down while increasing their profit margin. As a matter of fact, entrepreneurs bring their vehicles to the experts with this as one of their dreams. It all boils down to finding the most effective and best practices on preventive fleet maintenance. This is entirely the role of the fleet management company to plan, implement, and monitor these practices. Below are some of the best practices that will help any fleet management company succeed in these efforts
4/8/2019 12:15:30 PM
Proxies are a good tool that Internet users can take advantage of if they want to enhance their privacy and security. When proxies initially came onto the scene, they were viewed poorly, as some considered them as something only used by parties looking to hide suspicious activity or even criminal acts.
4/8/2019 10:13:30 AM
Technology affects all industries and nearly all aspects of life, from customer relations to manufacturing. Once a new technology has become well-established, we barely notice that it's there and accept it as a standard part of society. It is without a doubt that technology can improve the world that we live in, especially when used with the intention of enhancing vital services.
4/8/2019 10:08:32 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
4/6/2019 7:00:00 AM
Sastry Malladi, CTO, and Ramya Ravichandar, VP, Product Management, Foghorn, and Scott Bracken, Director, Advanced Technology, Honeywell, will discuss Android for IIoT at Google Cloud Next.
4/5/2019 3:20:01 PM
Avaya announced that the National Association of Basketball Coaches (NABC) will leverage the Avaya IX Workplace mobile command center to power communication for the thousands of coaches, staff and volunteers at this year's event.
4/5/2019 2:55:51 PM
At the Special Olympics World Games Abu Dhabi 2019, Sigfox announced its partnership with iWire and LITE-ON Technology Corp on a solution that safeguarded the athletes and delegates.
4/5/2019 2:40:38 PM
Inbound call center managers need to understand all the key metrics for success to ensure efficiency, profitability and customer retention.
4/5/2019 2:29:19 PM
Nextiva has been awarded by Frost & Sullivan for its solutions, service and leadership in the business communications sector.
4/5/2019 1:56:25 PM
EPIC Connections announced that it is a NICE inContact Platinum Certified Implementation Partner. The NICE inContact program is reserved for only the exceptional, organizations like EPIC Connections that possess exceptional contact center process expertise.
4/5/2019 1:18:39 PM
Mist Systems has been recognized as a Visionary in the Gartner, Inc. in the 2019 Magic Quadrant for Indoor Location Services, Global report.
4/5/2019 12:56:27 PM
IoT is a network of smart devices that are connected to the internet. These devices can send and receive information from the internet to improve the overall experience.
4/5/2019 12:47:07 PM
Businesses can take advantage of the call recording features of their VoIP, UC and PBX systems to meet the mandates and requirements of the GDPR.
4/5/2019 11:16:35 AM
Millions of New Zealanders enjoy playing their favorite games at online casinos each year. Why would you play at online games that don't offer you more value for your money, though? We have always believed that in order to give our players more bang for their dollar; we need to offer them something of value.
4/5/2019 9:53:19 AM
The telecom industry is seeing high growth, but big shakeups. Communication Service Providers (CSPs) are transforming from only being providers of communication and data services into essential business partners, co-innovating with their customers while providing an increasing number of value-added services such as multi-cloud, the Internet of Things (IoT), 5G, mission-critical applications and cybersecurity. For both mobile and fixed operators, the complexity of service delivery on their networks continues to increase and customers are demanding more than ever before.
4/5/2019 9:30:12 AM
CFI Group's 2019 Contact Center Satisfaction Index (CCSI) reports a three percent drop. Measured on a scale of 1-100, 68 may be passing in school, but when it comes to customer service it does not meet the mark.
4/4/2019 4:58:02 PM
The contact center is a difficult place to work. It's a high-pressure environment, it's noisy, it's busy and sometimes tempers get short. Customers can get unpleasant, and managers are under the thumb to keep call metrics within certain parameters.
4/4/2019 4:19:48 PM
Vonage announced Aramex has successfully completed a digital transformation initiative to evolve last mile delivery processes with Nexmo, the Vonage API Platform. The Nexmo Messages APIs allow for direct integration with the WhatsApp Business solution accelerating message delivery in addition to making the process more accurate and efficient.
4/4/2019 2:12:26 PM
The new Arcules Access Control as-a-Service solution provides centralized management of video services across geographically dispersed locations.
4/4/2019 1:12:09 PM
The Industrial Internet Consortium (IIC) whose main focus is to accelerate innovations in the IIoT space, conducts tests and works to adopt new technologies that will transform how businesses and society work and interact with systems and devices as we move into a more connected world.
4/4/2019 1:02:59 PM
Remember when we used to be so engrossed in a game that we used to forget EVERYTHING else? Unlocking a new achievement, purchasing a new accessory, entering new territory, we always had something to look forward to the next day.
4/4/2019 11:24:55 AM
?eLearning courses have gained immense popularity over the years. The ease with which they have slipped into crucial roles like corporate training, onboarding new hires or employee engagement has made everyone notice the potential of the eLearning phenomena.
4/4/2019 11:17:32 AM
Starting your own business is undoubtedly an exciting idea. You can create a name for yourself if your business flourishes, but it all depends on how smart and aware you are. Setting up a business requires patience to set up a business. A business won't flourish overnight. A business needs time to prosper. Profits would only start making profits after putting in all the hard yards. Nothing comes easy.
4/4/2019 11:13:06 AM
Neither contact centers nor the customers they support have to suffer due to the complexities of managing solutions. Increasingly, businesses are moving their contact center technology to the cloud to simplify IT demands while increasing business agility and flexibility.
4/4/2019 10:32:59 AM
With the mission to connect every person and every(thing), cloud software communications platform provider Pareteum is certainly well on its way. And today, Pareteum announced a new contract that will see the firm assist in building a global blockchain-based Wi-Fi sharing community.
4/4/2019 10:30:15 AM
Protel Communications has acquired Xtelesis, making it the largest Mitel VAR in the US
4/4/2019 10:06:57 AM
A growing number of businesses are expanding their customer service model to offer digital channels. Using interactive voice response (IVR) systems, companies can automate frequently performed telephone transcriptions. With the growing prevalence of technology in the realm of customer service, IVR is a key resource for any business looking to offer an optimized customer experience.
4/4/2019 9:34:29 AM
This week, Thales completed the acquisition of Gemalto. The nearly $5.4 billion dollar transaction results in a market leading security titan, offering biometrics and other digital identity and security technologies to critical infrastructure providers. Gemalto will now be the cloud protection and licensing division of Thales led by Sebastien Cano, SVP.
4/4/2019 9:33:22 AM
In the contact center, agent training used to be a dull affair for everyone involved. There was classroom training. There was on-the-job training with a manager standing over the agent's shoulder. There was trial-and-error, which was perilous for customers. While all of these things may exist today, technology has made the job of training agents - and the experience for agents - a little more pleasant.
4/3/2019 6:00:08 PM
Headsets provider Jabra announced a new partnership with software-defined endpoint optimization provider IGEL.
4/3/2019 5:57:00 PM
The book is closed on this year's annual meeting of the Healthcare and Information Management Systems Society (HIMSS) in Orlando, the go-to meeting for health information technology (health IT). While attendance was said to be down slightly, there still were more than 40,000 people who spent a lot of time and money to attend, exhibit and make presentations. With its notable focus on real-world efforts to improve the patient journey and noticeable C-suite attendance, the conference lived up to its theme, Champions of Health Unite.
4/3/2019 5:50:19 PM
So you've carefully built a great schedule for the contact center. You've examined historical data, accounted for all manner of future conditions, run simulations, shared schedules with agents, and double-checked everything. Sometime later, the schedule utterly falls apart because of a lack of adherence. Where did you go wrong?
4/3/2019 5:17:38 PM
Combining iPass' SmartConnect technology with Pareteum's Global Cloud Services Platform creates a communications platform that delivers seamless, global connectivity through its network of WiFi hotspots and carrier relationships.
4/3/2019 5:02:34 PM
Provider of enterprise-grade, cloud-based communications solutions, CallTower announced the arrival of CT Cloud Meeting powered by Zoom. The newly unveiled solution promises to deliver high-quality screen sharing, face-to-face video as well as instant messaging.
4/3/2019 4:36:53 PM
As business operations and management become even more complex, entrepreneurs are looking towards outsourcing much of their productive capacity to freelancers known as virtual assistants. Indeed, as technology continues to evolve and the business landscape becomes saturated by big data and cloud computing, it has become a crucial strategy for entrepreneurs to consider outsourcing rather than building an in-house workforce.
4/3/2019 4:08:16 PM
RingCentral announced the addition of Godfrey Sullivan to its board of directors. The former chief executive officer and current chairman of the board of directors of Splunk, Inc, brings with him a wealth of industry expertise and experience.
4/3/2019 2:54:02 PM
Commitment includes new advanced AI technologies and solutions & AI Accelerator Program offering skills and support
4/3/2019 2:15:48 PM
Medigate, a dedicated medical device security and asset management platform, has announced that it has expanded the platform to clinical IoT and general IoT devices.
4/3/2019 2:00:46 PM
Renesas Electronics Corporation and Integrated Device Technology recently announced that Renesas has acquired IDT
4/3/2019 1:30:06 PM
Ericsson and ABB, the technology leader focused on digital industries, have strengthened their collaboration to accelerate the industrial ecosystem for flexible wireless automation.
4/3/2019 12:50:19 PM
Blockchain development kit designed for embedded and hardware IoT developers demonstrates secure transactions at the edge of the Internet of Things
4/3/2019 12:07:50 PM
Prologis, logistics real estate company, has partnered with Rigado Cascade Internet of Things Gateways to leverage AWS IoT Greengrass to provide edge connectivity and computing for its future logistics Digital Infrastructure.
4/3/2019 11:42:11 AM
The new Twilio for Salesforce app lets customers boost their engagement and communications channels through easy out-of-the-box SMS capabilities.
4/3/2019 10:57:11 AM
For years, digital education has been a taboo subject in the public eye. Even though there was an immediate acceptance of new technologies by schools all over the world, still it is considered as a threat by most of the teachers and professors.
4/3/2019 9:32:51 AM
Healthcare industry is facing great despair. These services are becoming expensive, and the number of chronic ailments is increasing in the global population. Primary healthcare is becoming expensive for a large chunk of society. For this reason, the old age population is becoming unproductive. Chronic diseases are becoming common among old age people. There is no need to worry about this situation because the world has several opportunities for you. Development of IoT app can be an excellent choice for you. Feel free to read journals and essay online to know more about IoT.
4/3/2019 9:26:41 AM
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