Last Updated: 4:23 PM EST - Sep 20, 2021 publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Understanding Chatbot Options for Individual Business Needs

8/4/2021 9:22:42 AM

Chatbots have advanced far beyond basic functionality, which means business leaders looking to integrate the technology must know their options.

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Wings Credit Union Transforms Call Centers with Nuance Solutions

8/4/2021 9:17:15 AM

Wings Credit Union will be using Nuance's Intelligent Engagement Platform and Gatekeeper solution to provide customers with services that meet the demands …

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State of Connecticut Enacts Law to Protect Customer Data and PII from Cyberattacks

8/3/2021 5:17:20 PM

Connecticut becomes the third state to implement incentive-based cybersecurity legislation to protect business and customer data.

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EdgeXFoundry Rolls Out Second Major Release, Taking Developers to Ireland

8/3/2021 1:06:14 PM

EdgeX Foundry, a project under the LF Edge umbrella organization within the Linux Foundation, has introduced a second major release with advances in API se…

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Ransomware, Phishing, Zero Trust, and the New Normal of Cyber Security

8/3/2021 10:40:21 AM

When the COVID-19 pandemic struck, cyber criminals saw their opportunity, and they took it. With corporate offices, government agencies, schools, and unive…

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The Age of Distributed IT: A Channel Partner's Playbook

8/3/2021 10:34:46 AM

Between the COVID-19 crisis and consequent economic upheaval, it's fair to say that many businesses have spent the last 18 months in survival mode. Now, as…

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Password Control Automation That Scales is the Only Way Forward in Data-Rich Environments

8/3/2021 10:27:21 AM

With the ever-increasing surplus of hacking attempts and phishing emails exposing the weaknesses in user protection, it has become exceedingly important fo…

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Complete Guide to Terraform Cloud Security

8/3/2021 10:25:13 AM

Terraform is increasingly used to automate deployment of mission critical, production systems. Security is a prime concern, because any compromise of a Ter…

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Little Ways to Cope With the World of Anxiety That Is Our Reality

8/3/2021 10:18:57 AM

Anxiety is a normal part of everyone's life. Because of this, it's critical to locate strategies that will assist you with keeping it in check. These strat…

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Avoiding Costly Mistakes In Your Data-Driven Marketing Strategy

8/3/2021 10:17:12 AM

Consumer data or "Big Data" as it's sometimes called has been a popular phrase in business for quite some time. Then, the coronavirus pandemic hit, and the…

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Industries that Have been Radically Transformed by the Internet

8/3/2021 10:06:59 AM

People often hear about how the internet has changed the way that we live. A lot of members of the younger generation often have some difficulty imagining …

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How Can Your Medical Facility Make Use of Smart Cards?

8/3/2021 10:02:05 AM

Introducing smart cards to your medical facility might be a fantastic move. Find out more of the benefits that they could have here.

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What Technologies Will Revolutionize Health in 2021?

8/3/2021 9:43:37 AM

Health technology is a remarkable thing. Thanks to technologies such as vaccines and antibiotics, you're likely to live longer than your great-grandparents…

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Factors To Consider When Getting a White Label Video Conferencing Solution

8/3/2021 9:35:11 AM

The COVID-19 pandemic has forced businesses and individuals to adopt video conferencing in their daily routines. "Zoom" has become a verb on its own throug…

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5 Rules Of Forex Trading

8/2/2021 4:22:38 PM

Anyone who aspires to be a great stock trader only has to spend a few minutes searching the internet for phrases like "plan your market; trade your strateg…

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6 Amazing Benefits of Cloud Computing for Businesses

8/2/2021 4:07:44 PM

In this modern business landscape, more and more businesses are shifting their data, systems, and apps to cloud computing. They are doing this to reap the …

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Envera Recruits RingCentral to Upgrade Communications

8/2/2021 3:18:21 PM

Envera and RingCentral have worked together to improve communications and digital capabilities with upgraded cloud services.

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10 Smart Accessories For Your Old Truck

8/2/2021 3:11:56 PM

Do you want to give your old truck a makeover without having to spend thousands of dollars on it? If your truck is old but still dependable, you don't h…

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Coca-Cola Europacific Utilizes 8x8 CPaaS for Secure Mobile Business Operations

8/2/2021 3:05:10 PM

Coca-Cola Europacific Partners and 8x8 have joined together to create new security features for the Klik Toko application.

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Kore & Laird Connect with Wireless IoT Coup

8/2/2021 2:45:00 PM

Today, Kore Wireless and Laird Connectivity announced a new partnership to provide wireless IoT sensors, gateways and services capable of delivering connec…

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Indian Police Bust Cybersecurity Scam Call Center

8/2/2021 2:03:26 PM

. This week, police in Delhi, India arrested 12 people who were reportedly running a fake call center that fraudulently took money from call recipients in …

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High Performing Companies More Likely to Utilize Customer Journey Management

7/30/2021 12:49:09 PM

In the last 18 months, the customer experience has radically changed. Customers are shopping online more than ever, or using curbside pickup. Even the rest…

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So Long, Cookies-How Customer Data Platforms Are Redefining CX

7/30/2021 12:24:06 PM

Businesses have utilized cookies for learning about online consumer habits, but CDPs are becoming a preferable alternative for enhancing customer experienc…

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The Underrated Benefits of A Fine-Tuned Call Center

7/30/2021 11:27:18 AM

Business leaders looking to build stronger relationships with customers should consider putting more focus on the training of call center agents.

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The Growth of Smart City Initiatives in the City That Never Sleeps

7/30/2021 9:42:25 AM

Today, the technology developed to create the so-called "smart cities" can make cities more effective and efficient in the use of resources, a necessity gi…

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Moving time critical cargo - when stopping is not an option

7/29/2021 4:32:18 PM

Time-critical air cargo charter flights have always played an important role when it comes to keeping the UK and Europe's production lines and supply chain…

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Blockchain-based Motor Insurance Solution Now Available in 23 Countries

7/29/2021 3:58:54 PM

One of Europe's largest insurance providers, Allianz, is utilizing blockchain technology to help make cross-country claims easier and faster to process.

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How to Avoid Being Hacked While Betting Online

7/29/2021 3:54:27 PM

Gambling is a very popular pastime enjoyed by millions of people all over the world. In the past, players would need to physically leave their homes to vis…

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How is technology influencing the online poker world?

7/29/2021 3:41:48 PM

The game of poker has a rich history that goes back around 200 years. It's easy to think of online poker as a recent innovation, but even this has been aro…

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The Future of Work Still Very Much a Work in Progress

7/29/2021 3:39:35 PM

The direction of corporate culture and workforce norms was accelerated by the coronavirus pandemic. Workers in many industries have proven they are as prod…

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Uncovering the tech driving the slots industry forward

7/29/2021 3:34:03 PM

Online gaming has become a prominent leisure activity in the last decade. Slots are one of the major reasons why the activity is so popular. The fun pas…

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Bingo: How Technology Revolutionized One of Britain's Favourite Hobbies

7/29/2021 3:31:50 PM

Bingo, a favourite pastime for many in Britain today, originated from Il Giuoco del Lotto d'Italia - a traditional lottery game in Italy that emerged in th…

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Canadian Online Gambling: What New Technologies Are Used for Casino Safety?

7/29/2021 3:12:38 PM

We love gambling, and we enjoy our favorite pastime without thinking about all this technology behind games, websites, or software that keeps every online …

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How Can I Use Technology to Improve My Summer?

7/29/2021 2:57:52 PM

Summer is here and people are taking advantage of it in ways they weren't able to last year. While the season is already beloved, a time to relax, get some…

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Is Bitcoin An Asset - A Quick Overview:

7/29/2021 2:52:25 PM

Bitcoin is a decentralized blockchain that uses peer technology to pay instantly between people and companies. It can be purchased and used as a medium of …

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Acronis Integrates with Jamf for Apple Enterprise Management

7/29/2021 1:32:35 PM

In the business world, the proliferation of Mac devices continues. Today, more than half (55 percent) of all small- and medium-sized businesses (SMBs) repo…

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Kajeet Delivers Secure Device and Application Management in DirectAccess

7/29/2021 12:32:15 PM

Kajeet announced the arrival of DirectAccess, a secure private pathway for organizations to manage IoT devices and mission critical applications at scale.

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Utilizing Tech To Keep You Healthy

7/29/2021 12:00:00 PM

There's no doubt about it that as the world advances, so does technology. And, while many people push back on this, you can't help but wonder why? Technolo…

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Springfield Smart City Planning Starts with Smart Streetlamps

7/29/2021 11:26:54 AM

The City of Springfield, Illinois announced a preliminary plan to deploy new technology, allowing the city to save money and energy via increased efficienc…

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Rogers Invests in Optical Upgrade, Tapping Ribbon Communications for DWDM 400G ZR+ 400 Gigabit Transport

7/29/2021 10:49:48 AM

Cloud adoption statistics reveal that in 2020 a staggering 83 percent of the companies' workload was stored on the cloud. As for 5G, the new network is pre…

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Simplifying and Reducing the Cost of Ongoing Training in the New World of Hybrid Working

7/29/2021 10:34:53 AM

In response to the uncertainties presented by the Covid-19 pandemic, many organizations switched to remote work and asked their employees to work from home…

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Nation's 911 Call Centers Struggle to Maintain Appropriate Staffing Levels

7/29/2021 10:25:56 AM

While the nation grapples with a shortage of restaurant workers during the ongoing COVID-19 pandemic, another kind of worker is reaching critical shortage …

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How to Put an End to Occupational Fraud in Your Organization

7/28/2021 4:10:18 PM

Throughout the business world, many CEOs, business owners and upper-level management tend to place the priority for fraud in their organization way down th…

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Technology has fueled the growth of the e-Sports industry

7/28/2021 4:03:40 PM

Participation in e-sporting betting activities has been on the rise, and technology is the main driver of growth in this industry.

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How to Invest in Stock Markets like a Financial Expert.

7/28/2021 3:33:17 PM

The stock market has many implications for individual finances. Many investors consider it cumbersome to run the stock markets successfully. We learn every…

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Case Study Managed Services - When getting under a customer's skin means becoming one

7/28/2021 3:24:05 PM

In an ironic twist of fate, solving complex operational issues can demand a juxtaposition of one's role from managed service provider to end customer. T…

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911 Call Centers Experience Service Interruption During Phone System Maintenance

7/28/2021 2:55:02 PM

Operating a 911 Call Center means network uptime and quality are critical at all times. When callers are seeking emergency assistance and need to communica…

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6 Simple Cost Reduction Strategies for Enterprise Software and IT

7/28/2021 2:54:31 PM

As great as technology can be, sometimes too much of it can make things complicated and expensive. By simplifying your approach, you can save money and str…

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Amazon Job Listing Confirms Blockchain and Digital Currency Strategies

7/28/2021 2:49:52 PM

Amazon has caused a stir in the blockchain space with the announcement of a job listing for a digital currency and blockchain product lead. Reports that th…

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Selecting An Applicant Tracking System: Top Things To Consider

7/28/2021 2:48:25 PM

The importance of a good applicant tracking system (ATS) cannot be overstated. An ATS is a software that helps organizations streamline their hiring pro…

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