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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Starting your own business is undoubtedly an exciting idea. You can create a name for yourself if your business flourishes, but it all depends on how smart and aware you are. Setting up a business requires patience to set up a business. A business won't flourish overnight. A business needs time to prosper. Profits would only start making profits after putting in all the hard yards. Nothing comes easy.
4/4/2019 11:13:06 AM
Neither contact centers nor the customers they support have to suffer due to the complexities of managing solutions. Increasingly, businesses are moving their contact center technology to the cloud to simplify IT demands while increasing business agility and flexibility.
4/4/2019 10:32:59 AM
With the mission to connect every person and every(thing), cloud software communications platform provider Pareteum is certainly well on its way. And today, Pareteum announced a new contract that will see the firm assist in building a global blockchain-based Wi-Fi sharing community.
4/4/2019 10:30:15 AM
Protel Communications has acquired Xtelesis, making it the largest Mitel VAR in the US
4/4/2019 10:06:57 AM
A growing number of businesses are expanding their customer service model to offer digital channels. Using interactive voice response (IVR) systems, companies can automate frequently performed telephone transcriptions. With the growing prevalence of technology in the realm of customer service, IVR is a key resource for any business looking to offer an optimized customer experience.
4/4/2019 9:34:29 AM
This week, Thales completed the acquisition of Gemalto. The nearly $5.4 billion dollar transaction results in a market leading security titan, offering biometrics and other digital identity and security technologies to critical infrastructure providers. Gemalto will now be the cloud protection and licensing division of Thales led by Sebastien Cano, SVP.
4/4/2019 9:33:22 AM
In the contact center, agent training used to be a dull affair for everyone involved. There was classroom training. There was on-the-job training with a manager standing over the agent's shoulder. There was trial-and-error, which was perilous for customers. While all of these things may exist today, technology has made the job of training agents - and the experience for agents - a little more pleasant.
4/3/2019 6:00:08 PM
Headsets provider Jabra announced a new partnership with software-defined endpoint optimization provider IGEL.
4/3/2019 5:57:00 PM
The book is closed on this year's annual meeting of the Healthcare and Information Management Systems Society (HIMSS) in Orlando, the go-to meeting for health information technology (health IT). While attendance was said to be down slightly, there still were more than 40,000 people who spent a lot of time and money to attend, exhibit and make presentations. With its notable focus on real-world efforts to improve the patient journey and noticeable C-suite attendance, the conference lived up to its theme, Champions of Health Unite.
4/3/2019 5:50:19 PM
So you've carefully built a great schedule for the contact center. You've examined historical data, accounted for all manner of future conditions, run simulations, shared schedules with agents, and double-checked everything. Sometime later, the schedule utterly falls apart because of a lack of adherence. Where did you go wrong?
4/3/2019 5:17:38 PM
Combining iPass' SmartConnect technology with Pareteum's Global Cloud Services Platform creates a communications platform that delivers seamless, global connectivity through its network of WiFi hotspots and carrier relationships.
4/3/2019 5:02:34 PM
Provider of enterprise-grade, cloud-based communications solutions, CallTower announced the arrival of CT Cloud Meeting powered by Zoom. The newly unveiled solution promises to deliver high-quality screen sharing, face-to-face video as well as instant messaging.
4/3/2019 4:36:53 PM
As business operations and management become even more complex, entrepreneurs are looking towards outsourcing much of their productive capacity to freelancers known as virtual assistants. Indeed, as technology continues to evolve and the business landscape becomes saturated by big data and cloud computing, it has become a crucial strategy for entrepreneurs to consider outsourcing rather than building an in-house workforce.
4/3/2019 4:08:16 PM
RingCentral announced the addition of Godfrey Sullivan to its board of directors. The former chief executive officer and current chairman of the board of directors of Splunk, Inc, brings with him a wealth of industry expertise and experience.
4/3/2019 2:54:02 PM
Commitment includes new advanced AI technologies and solutions & AI Accelerator Program offering skills and support
4/3/2019 2:15:48 PM
Medigate, a dedicated medical device security and asset management platform, has announced that it has expanded the platform to clinical IoT and general IoT devices.
4/3/2019 2:00:46 PM
Renesas Electronics Corporation and Integrated Device Technology recently announced that Renesas has acquired IDT
4/3/2019 1:30:06 PM
Ericsson and ABB, the technology leader focused on digital industries, have strengthened their collaboration to accelerate the industrial ecosystem for flexible wireless automation.
4/3/2019 12:50:19 PM
Blockchain development kit designed for embedded and hardware IoT developers demonstrates secure transactions at the edge of the Internet of Things
4/3/2019 12:07:50 PM
Prologis, logistics real estate company, has partnered with Rigado Cascade Internet of Things Gateways to leverage AWS IoT Greengrass to provide edge connectivity and computing for its future logistics Digital Infrastructure.
4/3/2019 11:42:11 AM
The new Twilio for Salesforce app lets customers boost their engagement and communications channels through easy out-of-the-box SMS capabilities.
4/3/2019 10:57:11 AM
For years, digital education has been a taboo subject in the public eye. Even though there was an immediate acceptance of new technologies by schools all over the world, still it is considered as a threat by most of the teachers and professors.
4/3/2019 9:32:51 AM
Healthcare industry is facing great despair. These services are becoming expensive, and the number of chronic ailments is increasing in the global population. Primary healthcare is becoming expensive for a large chunk of society. For this reason, the old age population is becoming unproductive. Chronic diseases are becoming common among old age people. There is no need to worry about this situation because the world has several opportunities for you. Development of IoT app can be an excellent choice for you. Feel free to read journals and essay online to know more about IoT.
4/3/2019 9:26:41 AM
Increasingly, thanks to mergers and acquisitions, VoIP services providers and contact center solutions providers are one in the same. Carlsbad, California-based NobelBiz offers customers an advanced carrier-grade voice network and several contact center options, and the company has recently issued a teaser that it's about to announce the acquisition of an unnamed hosted contact center solutions provider.
4/2/2019 5:37:09 PM
Hughes, an SD-WAN Expo 2019 Gold sponsor announced the success of the HughesON brand, as FeaturedCustomers named the firm a Top Performer in the SD-WAN category of the Winter 2019 Customer Success Report.
4/2/2019 5:03:19 PM
Fibreniore, a Videotron subsidiary company and connectivity provider announced the addition of VeloCloud's VMware SD-WAN to its portfolio. The software defined solution offers the flexibility and agility required in a modern business network.
4/2/2019 4:38:06 PM
With the mission to connect every person and every(thing), cloud software communications platform provider Parateum is certainly well on its way. And today, Parateum announced a new contract that will see the firm assist in building a global blockchain-based Wi-Fi sharing community.
4/2/2019 4:08:39 PM
TMC today announced IT Glue has joined MSP Expo held April 24-25, 2019, at the MGM Grand in Las Vegas, Nevada. MSP Expo brings together telecom MSP professionals and thought leaders to network and explore the latest innovations and business practices. MSP Expo is co-located with ITEX, the largest and most extensive national trade show connecting vendors and resellers in the office technology space.
4/2/2019 2:13:04 PM
Teleopti announced it has been chosen by Netflix to assist with the company's global customer service operations - specifically with the planning and scheduling side of things for its agents.
4/2/2019 1:55:58 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Mark Thirman, Head of IoT Practice, J.D, Power, to talk about J.D. Power's upcoming emPower IoT West, of which IoT Evolution is a media partner.
4/2/2019 1:48:59 PM
In a move to further bolster its call recording and cloud communications offerings for customers, Evolve IP as announced the acquisition of speech analytics and natural language technology firm The Austin, Texas-based company is a, personal assistant for phone calls and offers an application that turns recordings and audio transcriptions into a screenplay that can be edited, clicked on and shared.
4/2/2019 1:47:06 PM
Business communications leader Mitel introduced a new MiVoice Office Mobile Application. The cloud-based tool is targeted specifically for small businesses and makes it possible to easily communicate and collaborate from anywhere.
4/2/2019 1:28:39 PM
Once upon a time, workforce management was as simple as a time clock, and a lot of manual tabulation by a manager. While keeping track of the hours worked by employees is still an integral part of workforce management, it's about so much more, and it can DO so much more for companies of all sizes. For starters, it can allow organizations to precisely match their labor needs to their labor resources to avoid both overstaffing and understaffing. This saves money while ensuring quality doesn't suffer.
4/2/2019 1:22:31 PM
Self-service is important to the contact center for many reasons. For starters, most people who get in touch with your company WANT to resolve their own issue without the need for waiting to speak with a human agent. Agents would burn out quickly if they answered the same simple questions (What are your hours? Where can I pay online?) all day long. The trick is in getting the right balance of self-service and live agent help, and knowing when to deploy which process.
4/2/2019 1:19:41 PM
Self-service is important to the contact center for many reasons. For starters, most people who get in touch with your company WANT to resolve their own issue without the need for waiting to speak with a human agent. Agents would burn out quickly if they answered the same simple questions (What are your hours? Where can I pay online?) all day long. The trick is in getting the right balance of self-service and live agent help, and knowing when to deploy which process.
4/2/2019 1:19:41 PM
In an age of click and get it done, customers are conditioned to expect business interactions to be simple, speedy and convenient. Applying for a credit card, for example, should be as seamless as snapping and sharing a photo from a smartphone. But if a business asks you to send documents by fax, email or mail/post? That's very frustrating. Proving identity shouldn't be so tedious.
4/2/2019 1:15:39 PM
The EU has decided to allow its member states to use Huawei equipment in their 5G networks as long as they observe reasonable security procedures.
4/2/2019 12:24:52 PM
Patton's SmartNode VoIP offerings have been validated for interoperability with Microsoft's Skype for Business.
4/2/2019 12:13:51 PM
Cricket is one of the oldest and most beloved sports. However, with the rise of technology, it has rapidly evolved to make the best use of this technology to improve the game. The traditional game has been kept alive; however, it has been greatly enhanced both for spectators and players due to modern technological innovations. In this article, we will describe the various ways that technology and cricket have been able to form a fantastic partnership.
4/2/2019 9:41:26 AM
There's little debate that the emergence of Artificial Intelligence (AI) has captured the hearts and minds of thought leaders, business people, government regulators, consumers, and virtually every constituency that uses technology.
4/1/2019 5:21:53 PM
Technology has become so pervasive that it has found its way into most industries and is threatening to influence the ones that are left. In fact, because of how technology has changed the landscape, many industries have had to rethink their entire business models to keep up with the time.
4/1/2019 5:02:03 PM
Daily blog posts on hosted WordPress version alone number to more than 2 million. If you include posts on its .ORG version plus those from other blogging platforms, the total can be more than 10 million blog posts daily. Free blogging guides like Create and Go How to Start a Blog (for Making Money and Having Fun) in 2019 give bloggers useful tips that will help drive traffic to their blog. However, the sheer number of daily blog posts may lead some to think that it will be impossible for new bloggers to attract any attention, much less stand out. This is not necessarily true.
4/1/2019 4:58:39 PM
As technology continues to upgrade in this digital landscape, most hospitals and other healthcare providers of various sizes have invested a lot of time and money in boosting operational efficiencies while minimizing labor costs. It's also imperative for the healthcare industry to streamline their internal information flow and communications to provide correct care. For all these reasons, Enterprise Resource Planning technology (ERP) has come into play
4/1/2019 4:34:58 PM
Solving problems and helping others is self-fulfilling. If you haven't decided on what degree to get in college yet, or you have a passion for making a big difference in other people's lives, and you want to be updated with every technological advancement involved in treating and serving patients, then a degree in the healthcare sector can be one of your best options. There are various universities that offer healthcare degrees, such as Bradley University
4/1/2019 4:30:23 PM
The reason is that most of the marketing strategies are changing to keep up with the latest technology. This is why more and more people now are leaning towards automated omnichannel marketing.
4/1/2019 4:20:15 PM
Spirent Communications, a communications technology company, recently announced that Eric Updyke has been appointed Chief Executive Officer-designate.
4/1/2019 1:53:03 PM
Axcient announced the appointment of Gina Thompson to Vice President, Worldwide Channels and Distribution
4/1/2019 1:28:34 PM
While Interactive Voice Response (IVR) systems have been in use for decades and are still a key part of customer service, new technologies including mobility, and a coinciding evolution in customer lifestyles, including an increased demand for self service, are changing the way IVR is being integrated into customer engagement strategies.
4/1/2019 12:37:56 PM
It is known that IoT increases revenue, profitability, security and customer loyalty while reducing and avoiding costs and risks. But how do you understand the business potential of this technology? How to make it an integral part of the Digital Transformation strategy?
4/1/2019 11:59:35 AM
As a Service Oriented Architecture (SOA) variant, microservices are an architectural style in which applications are broken down into coupled services, providing increased modularity, making applications easier to deploy, test, deploy, change and maintain.
4/1/2019 11:22:37 AM
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