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In a recent release, Bright Pattern recently announced its integration with Google Cloud Text-to-Speech.
5/11/2018 1:56:56 PM
Speech analytics can add lots of value and significant return from the customer service department of a contact center. Here, are five key things to enhance your customer service game.
5/11/2018 1:39:32 PM
Artificial intelligence and chatbots can help customer service organizations answer customer calls more quickly and at all hours. But businesses need to provide the human touch to truly connect with customers in a lasting way.
5/11/2018 1:31:27 PM
Next week, Versa Networks Senior Director of Product Marketing Dogu Narin will offer his insight on this exploding space, taking part in the panel discussion, SD-WAN: How the Market is Evolving at an upcoming industry event. The session will explore the evolution of SD-WAN, and the ripple effect of this highly touted technology.
5/11/2018 1:27:42 PM
CloudGenix recently announced an investment from Intel Capital, which will reportedly drive the software-based transformation of networks.
5/11/2018 1:14:00 PM
Angola Cables announced the deployment of Ciena's Geomesh Extreme Spectrum Sharing solution to enable the provider the ability to offer customers more customized capacity. With the Ciena offering in place, Angola can provide highly differentiated virtual fiber pairs reliably and securely.
5/11/2018 1:01:18 PM
Telinta recently announced a new solution for VoIP service providers. It is designed to enable them to offer DIDs and Toll-Free numbers to their customers and resellers.
5/11/2018 12:59:26 PM
Artificial intelligence and automation are awesome. But as we adopt AI and create policies and processes that can be triggered without human intervention, it's important to remember the importance of the individual. And serving individuals sometimes requires the human touch.
5/11/2018 12:42:34 PM
The technology behind the bitcoin is known as Blockchain, and it is needless to mention that that it has changed the way the business process are carried in today's life. Apart from important, to know about the nuances so that you can better understand the process transaction that is carried with digital currency. Getting things done at base level is very important and this is why here we are going to discuss about Blockchain technology.
5/11/2018 12:33:26 PM
Fuze, a cloud-based communications enterprise solution provider, today announced a recent financing round of $150 million.
5/11/2018 12:21:46 PM
It's easy to overlook the importance of power protection systems, especially since the damage and interruption to business is unpredictable. But, the unpredictability is exactly why they should be on the short-term roadmap for every business.
5/11/2018 12:09:50 PM
The Veterans Affairs Department (VA) is trying to solve the ongoing crisis of millions veterans committing suicide through its REACH Vet program.
5/11/2018 12:07:54 PM
Enterprises could improve employee engagement and onboarding through the use of artificial intelligence and automation, according to Digitate. The Tata Consultancy Services business unit, which say it's a pioneer in IT automation and AI, says results from a recent survey support this conclusion.
5/11/2018 11:52:15 AM
The role of enterprise IT teams has evolved dramatically in recent years, and now includes workforce effectiveness, security, compliance and productivity. As a result, enterprises have new challenges in addressing Unified Communication & Collaboration (UC&C) strategies.
5/11/2018 11:34:14 AM
XMedius Solutions Inc. will be providing Toshiba America Business Solutions enterprise customers with a fax over IP solution called XMediusFAX.
5/11/2018 11:13:34 AM
Net2phone announced a new Hosted PBX Unlimited Service in Colombia aimed at driving Colombian organizations to move in a more modern direction with cloud communications.
5/11/2018 11:01:02 AM
The technology behind the bitcoin is known as Blockchain, and it is needless to mention that that it has changed the way the business process are carried in today's life. Apart from important, to know about the nuances so that you can better understand the process transaction that is carried with digital currency. Getting things done at base level is very important and this is why here we are going to discuss about block chain technology.
5/11/2018 10:31:01 AM
Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. With the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking: Time for the Week in Review!
5/11/2018 7:00:00 AM
Today, Fusion announced the acquisition of MegaPath, bringing the private company's comprehensive portfolio of cloud services including SD-WAN, UCaaS, security, cloud connectivity and more to an already robust Fusion arsenal.
5/10/2018 7:13:26 PM
At a time of mass migration to the cloud, vendors selling technologies supporting this trend are experiencing much the same as those selling pickaxes during the gold rush. Business is booming, and expectations are skyhigh, namely SD-WAN.
5/10/2018 7:13:11 PM
Every time an employee makes an exit, you need to spend more time and money recruiting, hiring, onboarding, and getting new people up to speed. And when you lose your most productive employees, customer satisfaction, and your own productivity and revenue results, can take a hit. That's why more and more companies, including customer service departments, are starting to pay attention to analytics. Analytics solutions enable companies to set performance benchmarks, and measure the extent to which employees are meeting or beating them.
5/10/2018 6:21:33 PM
Next week Verint will be hosting its customers and partners at the Engage18 event in Dallas. And sponsoring partner ISI Telemanagement will be there talking about its unified communications management solutions.
5/10/2018 6:18:01 PM
When the Parkland School Division in Alberta, Canada, ran into reliability issues with its existing phone system, it knew it was time for an upgrade. And this month the PSD board of trustrees approved a three-year VoIP initiative.
5/10/2018 4:19:47 PM
Technology Marketing Corp. has recognized Monet Software solution with a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award.
5/10/2018 4:15:07 PM
Leveraging adaptive networking, open architectures, and SDN reduces the risk of network modernization for utilities. And it allows them move faster; avoid vendor lock-in; and better manage the network complexity involved with big data, the cloud, containers, and microservices.
5/10/2018 4:11:47 PM
Success with BPM depends upon deploying the right automation technology. The right solution can help you automate workflows, setup documentation, and drive down operational cost.
5/10/2018 4:04:42 PM
For MSPs, tracking all of your customers' systems can be a nightmare when your team relies on manual effort to document configurations. It takes hours to compile and leaves you with only a static picture of their environments. Your documentation is the basis for your team's ability to properly respond to and efficiently service customers.
5/10/2018 1:59:19 PM
There's usually at least one lesson to be learned from most movies. Whether the lesson is profoundly inspiring or simple, it is typically applicable to some aspect of everyday life.
5/10/2018 1:49:52 PM
There's no question about the movement toward migration, Jenne is offering MSPs, resellers and integrators insight into how customers can best put the cloud to work, delivering education on unified communications in the cloud.
5/10/2018 12:25:06 PM
The road to rebuilding America's Infrastructure is long and winding, and the World Economic Forum ranks the US 10th internationally in terms of quality of overall infrastructure.
5/10/2018 12:13:13 PM
During the upcoming webinar, finance executives, IT leaders, and marketing and line of business managers can learn how aaS solutions can help their businesses.
5/10/2018 12:07:21 PM
You can't erect a building or realize business success without a strong foundation. And for the Internet of Things and smart cities, that foundation should include a network that can collect, aggregate, analyze, and help act on data from a variety of sources, and city departments and applications.
5/9/2018 3:37:11 PM
Trunking analysis provides the visibility your organization needs to take a deep dive into usage events and trends.
5/9/2018 3:30:26 PM
Employees and employers are changing how they do things and think about work. And that impacts business culture, technology needs, and tool requirements.
5/9/2018 3:23:08 PM
5/9/2018 2:24:00 PM
Employer review and ratings platform Kununu this week announced a new automated employee survey capability. Kununu engage allows employers to deliver weekly surveys, to which workers can anonymously respond.
5/9/2018 2:23:21 PM
AMAX Global Services to distribute Litmus Loop and LoopEdge in Mainland China, Hong Kong, Taiwan and Macau
5/9/2018 2:01:05 PM
According to a recent announcement, Highlight Health Investment Limited, a Chinese investment company, has invested 4.5 million euros into Finnish health technology company NewIcon.
5/9/2018 1:50:59 PM
An old library at Chalmers University of Technology has been transformed into the Stena Industry Innovation Laboratory. Inside there is much of what is required for new industrial practices, Industry 4.0.
5/9/2018 12:03:12 PM
Global cloud messaging provider Retarus has released a new whitepaper on Healthcare and Secure Document Delivery, with an emphasis on the future of fax.
5/9/2018 11:42:56 AM
Mocana Corporation, which is a provider of mission-critical IoT security solutions for industrial control systems and the IoT, has launched the Mocana TrustCenter.
5/9/2018 11:29:40 AM
You'll be surprised: the number of middle class population (with income over $10 daily) will increase to 1.2 billion by 2030 creating an increased demand for life insurance policy, according to a report by PWC.
5/9/2018 9:06:05 AM
According to a recent news release, and covered in an excellent blog post at The Stack, NTT Group recently deployed a new smart city proof-of-concept in Las Vegas, Nevada
5/8/2018 4:57:11 PM
The Cincinnati/Northern Kentucky International Airport deployed a proof-of-concept IoT solution, provided by Losant and designed to streamline operations and improve customer experience.
5/8/2018 4:44:09 PM
SpaceTime Insight IoT set to accelerate the development of Nokia's IoT offerings, deal expands reach of Nokia IoT applications into key vertical markets
5/8/2018 4:15:55 PM
IoT is most popular in the livestock and grains sector, with a presence in other farming operations as well.
5/8/2018 4:04:15 PM
With Forrester predicting that more than 50% of global enterprises will rely on at least one public cloud platform in 2018, the question of cloud migration has changed from why, to when.
5/8/2018 3:57:21 PM
O!Connect is VOX's hosted contact center solution, based on Aspect Software and delivered in partnership with Ocular Technologies.
5/8/2018 3:53:52 PM
Automated home technology is cool. I mean, just saying it is fun. Come on. Say it with me. I have a smart home.
5/8/2018 3:51:25 PM
With so many IT security threats facing businesses, it isn't always easy to know the best way to proceed. However, one truth has become clear over the past few years: it's better to be proactive than reactive with cybersecurity.
5/8/2018 9:29:51 AM
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