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TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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As more and more Communications-as-a-Service are heading over-the-top and to the clouds, the distinction between different network types is blurring.
3/14/2018 2:22:00 PM
International team comprised of leaders from industry, IT, OT and telecom
3/14/2018 2:16:09 PM
Cloud Cost Optimization Platform Expands Powerful Automation Engine for Maximum Savings on Cloud Resources
3/14/2018 2:04:32 PM
An IoT Evolution interview with Brent Richtsmeier, chairman, Mopria Alliance Steering Committee and executive at HP where he leads the technology focused on mobility and cloud.
3/14/2018 1:54:06 PM
IoT brings several security challenges with far-reaching consequences. These challenges differ from those present in more conventional technology infrastructures.
3/14/2018 1:43:17 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Steve Hanna, Senior Principal, Infineon Technologies, and co-author of a new Industrial Internet Consortium whitepaper: Endpoint Security Best Practices.
3/14/2018 1:33:21 PM
This week, Vonage announced the arrival of real-time sentiment analysis and skills-based communications routing technologies to its repertoire. A product of the Nexmo Partner Program leveraging Vonage's API platform, this is only the beginning in a new approach Vonage is taking to contact center solution development: building blocks.
3/14/2018 1:13:11 PM
Ciena is introducing new services that allow its customers to personalize their support as they move to the Adaptive Network. This kind of support is important as organizations face massive change and a tech talent shortage.
3/14/2018 1:04:08 PM
Company to Leverage Existing Global Network for Safety Services, Delivery of Over-the-Air Updates and Enhanced Navigation and Mapping
3/14/2018 1:03:23 PM
Healthcare providers are turning to the Internet of Health Things (IoHT) and smart devices in effort to improve the patient experience, the delivery of care, and their bottom line.
3/14/2018 12:54:01 PM
All around the world, safety for women is a major concern. In some situations, making a call or seeking out help is not always a possibility; and every second counts.
3/14/2018 12:40:09 PM
To maintain a strong connection with consumers through active engagement and service, Dorel Juvenile added various communication channels to its overarching consumer service strategy. This allowed issues to be reported from different portals such as Facetime, Facebook, Twitter, phone, email, web chat, and video chat.
3/14/2018 12:27:41 PM
Tomorrow, Thursday March 15, Steadfast in conjunction with TMCnet.com, will be hosting a live webinar. Entitled Making the Complexity of the Cloud Simple, the webinar is an informative session to further understand the impact of the cloud and the need for it.
3/14/2018 12:07:14 PM
TMC today released the agenda for MSP Expo to take place May 16-17, 2018, at the MGM Grand in Las Vegas, Nevada. MSP Expo brings together telecom MSP professionals and thought leaders to network and explore the latest innovations and business practices.
3/14/2018 12:06:09 PM
Of all the challenges associated with the never-ending variations and themes on the IoT and IIoT, there is arguably no more vexing a challenge than locking down endpoint security.
3/14/2018 12:05:17 PM
3/14/2018 12:00:01 PM
Boomi integration platform helps Dutch start-up to build innovative healthcare IoT platform and delivers a truly transformative smart bed project
3/14/2018 11:50:25 AM
IoT offers the promise of greater visibility, new precise analytics, increased capacity for automation and more.
3/14/2018 10:05:39 AM
The Internet of Things has ballooned into something that everyone knows about in some way or form. In recent years this has exploded into an industry all its own.
3/14/2018 10:00:37 AM
Advanced beauty treatments are something that can enhance the look of a person. Some of the treatments help in seizing the age where people look younger than their exact age. Aging with grace is what everybody desires. Besides maintaining a disciplined lifestyle with regular exercise and balanced diet, the beauty treatments can be made more effective.
3/13/2018 5:40:46 PM
Aiding fiber densification efforts is Web-scale whiz Ciena with the announcement of the 8180 Coherent Networking Platform as well as the 6500 Reconfigurable Line System (RLS). Both are aimed at opening the door for high density, more adaptive networks capable of supporting the network needs of densification found in Fiber Deep, 4G/5G and Data Center Interconnect applications.
3/13/2018 5:34:40 PM
Today, Hub One announced the selection of Versa Networks to enable the French service provider the ability to offer managed SD-WAN and SD-security to SMB and enterprise alike. And, as Versa Head of Product Marketing, Rob McBride told TMC in a recent conversation, this announcement illustrates the SD-WAN supply chain, down to bringing SD-WAN into the hands of an end user.
3/13/2018 5:21:47 PM
Monet Software has come out with a Salesforce version of its workforce management solution. It meets customers where they are, integrating easily with Salesforce Service Cloud or Sales Cloud case management systems.
3/13/2018 5:11:59 PM
Avaya this week closed its Spoken Communications acquisition. Terms of the deal were not disclosed, but at least one report says Avaya funded it with cash on hand. Avaya says the deal will accelerate its growth in cloud-based solutions.
3/13/2018 5:05:12 PM
As businesses prepare for the General Data Protection Regulation to go into effect in the European Union, there's much discussion on how to comply with GDPR. A recent blog on the GDPR by Paul MacKenzie of Ember Group indicates double opt-in may not be required for those operating in a business-to-business capacity.
3/13/2018 2:29:02 PM
3/13/2018 2:08:00 PM
Business leaders in 2018 are fully aware that the shifting emphasis placed on customer experience by savvy enterprises today is not a passing trend, but rather the new normal. But, with the digital transformation occurring in contact centers, the proliferation of channels by which to engage customers has only compounded challenges for already besieged agents.
3/13/2018 1:53:42 PM
Many organizations and administrators today continue to use spreadsheets for their call center scheduling. In fact, studies suggest at least 20 percent of contact centers use spreadsheets for forecasting and scheduling. But, doing forecasting and scheduling like this is a losing battle.
3/13/2018 1:30:28 PM
3/13/2018 12:56:00 PM
A quality assurance program can help ensure your call center is delivering the level customer experience it desires. Of course, no one has unlimited resources, so you'll need to create your program to make the best use of what you have.
3/13/2018 12:38:09 PM
Cloud-based apps are already transforming our lives and how businesses operate in countless ways - from managing our bank accounts to hailing taxis and booking vacation homes, all from our smartphone. Now, cloud technology is transforming how off-grid systems, including street lights, telecom systems, security cameras, IoT devices, and other critical infrastructure are managed, and how they perform.
3/13/2018 12:31:00 PM
No matter who your customers are, buyers of all shapes and sizes have the same general customer service wish list. They want products and services to function as advertised, and expedient resolution of issues.
3/13/2018 12:21:09 PM
We are barreling toward a future of automation. A great proportion of the six million US manufacturing jobs that have disappeared over the last few decades were lost as a direct result of automation's slow absorption of physical labor and factory work.
3/13/2018 11:59:35 AM
This week, Telinta and VoIP Innovations unveiled a new partnership delivering the Telinta TeliGlobe Mobile Softphone solution paired with VoIP Innovations'(VI) Programmable Numbers and SMS Services. The unique messaging solution offers the ability to provide both off-net and on-net SMS services around the globe.
3/13/2018 9:21:04 AM
Today, cloud service providers manage the elasticity and administration of the Hadoop cluster, so you can simply focus on analyzing your data. But this doesn't mean all your problems are answered.
3/13/2018 8:00:00 AM
Until recently, queue time was seen purely as a negative metric - something workforce managers tried to minimize and callers had to endure. While minimizing queue time is still an important objective, managers today recognize that, since it cannot be eliminated, it should be optimized.
3/12/2018 6:33:54 PM
Evolving into more agile and software-focused businesses means different things to different companies. But it often involves a migration from selling assets through one-time purchase agreements to delivering solutions-as-a-service. This is where the market is going, so it's become an imperative rather than a choice.
3/12/2018 6:27:23 PM
The modern customer expects more, it is that simple. While the omnichannel offers upside, far too many firms have yet to declare time for digital transformation. And, for those in the midst of researching ways to deliver on expectations the way to the rapid, reliable, low risk and cost effective development. The upcoming webinar, Accelerate Customer Experience Innovative with an Open Development Platform, will explore this and more.
3/12/2018 5:49:57 PM
The company leverages WebRTC technology to deliver audio and video communications directly within the web browser. Wildix sells a unified-communications-as-a-service suite featuring an attendant console, file sharing, live streaming to Facebook and YouTube, presence, remote desktop control, and videconferencing.
3/12/2018 3:19:11 PM
Nokia is introducing a new enterprise session border controller that is cloud-native and runs on popular hypervisors. And it features a built-in WebRTC gateway, leverages Nuage Networks SD-WAN capabilities to optimize media routing between enterprise branches and allow for greater security
3/12/2018 3:05:51 PM
Ribbon Communications Inc. is expanding on its unified communications security platform with a handful of new enhancements.The Ribbon Protect platform now features FRAUDProtect, Intelligent Network Operations Suite, NETProtect, ROBOProtect, and TDOSProtect.
3/12/2018 2:49:30 PM
GTT Communications Inc. today announced the acquisition of Accelerated Connections. The move comes just weeks after GTT announced plans to buy Interoute for $2.3 billion. ACI is a Toronto-based provider of managed networking, VoIP, and collocation services.
3/12/2018 2:31:27 PM
Centric Telecom has purchased PTI Communications. Centric is a 14-year-old CSP offering cloud-based applications, hosted VoIP, phone systems, and cable solutions. It serves customers in Maryland, Northern Virginia, and Washington, D.C.
3/12/2018 2:11:26 PM
3/12/2018 2:08:00 PM
There is a corner of the internet that is cloaked from every day users. Beneath the typical search engines and web browsers, an illegal marketplace is operating in an untraceable environment - the dark web. For many, the dark web is not fully understood. Its illusive nature has allowed the subject to slip under the radar.
3/12/2018 1:42:35 PM
3/12/2018 1:08:00 PM
HP next month will release two Elite Slice for Meeting Rooms G2 huddle room solutions. That includes Intel Unite version and Skype Room Systems versions. The Skype solution, which starts at $1,799, includes 8GB of RAM, 90dBa audio, and up to 256GB of internal storage.
3/12/2018 12:57:22 PM
Aryaka says its approach here is unique because it provides three additional layers of SD-WAN security. Security is a component of the Aryaka global private network as the company delivers advanced DDoS protection through its partnership with Radware.
3/12/2018 12:38:21 PM
Privacy is now a top challenge for global organizations, who now must comply with the EU's General Data Protection Regulation (GDPA) as well as the guidelines set forth by the Digital Advertising Alliance (DAA). The truth, though, is that the GDPA and DAA are nothing to panic about. Instead of looking at increased regulation as a major roadblock, since you can no longer freely use cookies to collect data, look at it as a wakeup call.
3/12/2018 11:15:10 AM
WordPress now powers 30% of the internet, making it an ideal target for hackers around the world. Fortunately, there are ways to protect your website and minimize, or even prevent, major complications.
3/12/2018 10:13:48 AM
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