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Call centers can lack excitement and breed monotony, which is why implementing some inspirational and fun call center games can be beneficial for morale and performance.
9/21/2017 11:37:01 AM
CallApp announced Call Recorder, a completely free caller ID and Spam blocker. In downloading the CallApp application, users can take advantage of the industry's first all-in-one caller management solution for the smartphone.
9/21/2017 11:28:14 AM
TeleVoIPs will be the first to use the Mitel Aastra phones supported by Phonism.
9/21/2017 11:24:59 AM
The evolution of technology has definitely managed to overcome barriers created by time, distance and more importantly, the lack of information.
9/21/2017 11:17:34 AM
TMC announced the recipients of the 2017 INTERNET TELEPHONY SD-WAN Excellence Award.
9/21/2017 11:13:36 AM
As digital transformation becomes a reality across all industries, organizations are realizing the limitations of their legacy software and traditional business processes.
9/21/2017 10:42:28 AM
Artificial intelligence (AI) is one of the most talked about and debated topics of conversation happening today. It is touching every industry.
9/21/2017 10:34:08 AM
This week, AudioCodes announced the addition of voice dialing capabilities to its 400 series of HD IP phones. AC Voca, the AudioCodes Speech Recognition Division developed and designed the VocaNOM to create a more user friendly communications solution, so team members can simply state the name of a coworker, and the collaboration can begin.
9/21/2017 10:29:04 AM
Recently, VirtualPBX unveiled a way for companies to keep legacy PBXs in place, while gaining the benefit of a modern communications system with its SIP Trunking to businesses service.
9/21/2017 10:24:53 AM
The evolution of technology has definitely managed to overcome barriers created by time, distance and more importantly, the lack of information.
9/20/2017 4:42:39 PM
There has been a developing gap between healthcare jobs available and healthcare professionals that have the appropriate qualifications to fill them.
9/20/2017 4:07:07 PM
Cloudleaf's Patented IoT Sensor Fabric Brings Complex Enterprise Operations Location and Context Aware Visibility
9/20/2017 2:51:44 PM
OSRAM has agreed to acquire Digital Lumens Inc., a U.S. company that specializes in industrial IoT solutions. Digital Lumens, founded in 2008, employs 65 people. In the last fiscal year the company generated sales in the mid-double-digit millions.
9/20/2017 2:13:48 PM
Aruba 360 Secure Fabric delivers new analytics-driven, advanced cyber protection with continued innovation in UEBA to simplify enterprise security
9/20/2017 1:56:01 PM
As technology becomes an ever-present commodity in today's offices, we must understand their relationship with our health and what can be done to promote it.
9/20/2017 12:06:33 PM
Recently, NICE inContact unveiled the CXone Summer 2017 release, which comes equipped with cloud-powered workforce optimization tools, coupled with automation, analytics, omnichannel routing and artificial intelligence.
9/19/2017 5:15:05 PM
Asset-intensive industries need to ensure that those assets experience as little downtime as possible to maximize profits, while maintaining safety for workers and customers.
9/19/2017 4:45:33 PM
Voxbone rebrands with new logo and motto, and released some revealing statistics about how we communicate and collaborate in the workplace.
9/19/2017 4:27:26 PM
Implementing video chatting in prisons seems like an extremely functional option but it is coming with a very high expense, leaving inmates and families victims to price gouging.
9/19/2017 4:12:36 PM
TMC today announced TELoIP has joined SD-WAN Expo as a Platinum Sponsor held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida. At SD-WAN Expo enterprise executives, service providers, and technology vendors will connect to learn about and discuss how this market is growing, how it is evolving, and how all three of these constituencies can make the most of the SD-WAN opportunity. Collocated with ITEXPO, one the largest remaining communications and technology conferences in the world, SD-WAN Expo is the dedicated forum for the industry to come together and learn.
9/19/2017 2:37:10 PM
Frontier Communications is assisting with hurricane recovery in Florida and Texas communities affected by Harvey and Irma.
9/19/2017 2:17:39 PM
In a call center, it is vital all the factors that go into making the center function are working properly. One of the biggest tasks is the optimization of call center scheduling and the adherence to such.
9/19/2017 1:14:46 PM
As Gemalto notes in its recent eBook The Critical Role of UX in Software Monetization, we've seen a shift from delivering products or services online to delivering experiences online.
9/19/2017 12:41:44 PM
When it comes to a normalization service - and the database of information which underpins it - there are certain nuances which need to be considered. So it's timely to take a closer look and dispel some of the myths.
9/19/2017 11:12:53 AM
Chances are whether you are a student, business, or working professional, you are going to need to buy software to help with a project. Buying just two or three programs can leave with a hefty bill.
9/19/2017 11:06:27 AM
You want to get to market faster. All service providers in the Middle East do. It's one area where you can gain a massive competitive edge and get a leg up.
9/19/2017 10:53:12 AM
Employees are the center of the workplace machine and if their well-being is not tended to, this can cause malfunction. But, there are ways of combating this issue.
9/19/2017 10:52:46 AM
Your switch is the foundation of your entire network and it's no simple task to replace. Aside from considering the cost, your network engineers will factor in bandwidth, port density, downtime, and how easily the switch can be managed.
9/19/2017 10:43:25 AM
Comcast Business recently announced what it is calling the ActiveCore SDN platform.
9/19/2017 10:38:25 AM
Practically every organization has vast amounts of dark data in the form of weblogs, machine logs, and logs from sensors on everything from oil rigs, to turbine engines, to hospital patients. The question is: Do you have a plan to create business value out of your dark data?
9/19/2017 10:09:26 AM
Masergy announced that, for the twelth time, it received the PCI Compliance Professional Services certification.
9/19/2017 9:59:58 AM
This week, 8x8 announced a partnership with Atlassian, where the dynamic duo will develop a go to market with integrated collaboration, contact center, unified communications and team messaging solutions. The pairing hopes to provide SMB to enterprise with modern business communications tools fit to improve productivity and the customer experience.
9/19/2017 9:42:18 AM
At the recently concluded Mobile World Congress Americas, ONF and the M-CORD project put progress on display. Showcasing a solution based on the CORD Platform, and hosted by the ONF, the display highlighted how the platform is leveraging cloud-native approaches to support the needs of mobile operators.
9/19/2017 9:38:23 AM
ONF, ON.Lab close the deal, announce Fuetsch as chair, welcome Turk Telekom, and add three new projects.
9/18/2017 7:26:47 PM
GSMA's new report says North America will lead the way on 5G.
9/18/2017 4:56:48 PM
The Cloud Computing Security Excellence Awards, presented by Cloud Computing magazine, honor solutions in two categories: those that most effectively leverage cloud platforms to deliver network security, and those providing security for cloud applications.
9/18/2017 4:40:20 PM
Ciena explains how liquid spectrum can enable network optimization and continuity of service despite cable cuts.
9/18/2017 4:33:26 PM
According to a recent announcement, an industry group led by Nokia Bell Labs and including several academics in Finland has established a collaboration project called WIVE
9/18/2017 3:56:48 PM
The convergence of Internet of Things (IoT) applications with emerging technologies such as artificial intelligence (AI), Big Data, and context-aware computing could help address current security concerns around connected ecosystems, according to a recently released report from Frost & Sullivan.
9/18/2017 3:47:25 PM
Recently, InfoVista unveiled updates to its Application-Aware SD-WAN Solution, announcing the arrival of Ipanema 9.2. Certified by The Tolly Group, this enterprise-grade solution is more than ready to modernize your WAN - specifically those seeking to migrate to an all-Internet WAN in the future.
9/18/2017 3:10:13 PM
TMC, a global, integrated media company helping clients build communities in in print, in person and online, today announced the winners of the 2017 Mobility Tech Zone Product of the Year Award.
9/18/2017 3:08:30 PM
Oklahoma state officials decline to provide Fox 25 News with text messages following open records request.
9/18/2017 1:38:20 PM
Over the last several months, we've seen billions of dollars and stock options change hands as players join forces and absorb other players, while major companies gather cash from eager investors.
9/18/2017 1:01:51 PM
New IoT platform includes Synopsys' DesignWare ARC Data Fusion IP Subsystem and interface IP and SMIC's 55ULP process, and is implemented by Brite's expert design services for SMIC's 55-nm ultra-low power process accelerates IoT designs
9/18/2017 12:52:36 PM
BenchmarkPortal has joined the DEVone developer program and that the company's automated benchmarking products are now available on NICE inContact CXexchange markplace.
9/18/2017 12:28:45 PM
In a recent release, Cloudera, an IoT platform for machine learning and analytics in the cloud, announced it has joined the Eclipse Foundation as a Solutions member and now will participate in the Eclipse IoT Working Group.
9/18/2017 11:33:37 AM
It's time for some fresh thinking about voice services. Once the dominant source of revenue for mobile operators, voice calls are now a rare form of communication among consumers and barely factor into the top line. But if operators are open minded about their voice infrastructure and new service concepts, they will find that voice services can be much more than old-fashioned phone calls.
9/18/2017 11:04:20 AM
A broad spectrum of technologies, solutions, processes, and skillsets is available to help manage a large scale environment. Among management technologies, automation is one of the most powerful.
9/18/2017 10:59:33 AM
As the technology world keeps changing and evolving, call centers must continue to stay up to par as to not miss the mark in such a customer service driven field.
9/18/2017 7:00:00 AM
Welcome to the IoT Evolution Week in Review, my friends. This week, it's all about IoT Healthcare, IIoT, Connected Transportation and more in this IoT Evolution Week in Review Let's get into it, shall we?
9/16/2017 9:30:00 AM
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