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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Founded in 2004, CallTek, Inc. provides white label services to Internet service providers (ISPs), managed service providers and network service companies as well as system operators. The company supports more than 2,000 hotels - many of them among the world's largest brands -- and multiple dwelling units (MDUs) worldwide. The company recently introduced a new comprehensive call center insight platform called Odyssey Cx, a proprietary, cloud-based platform that records and analyzes every voice interaction. The goal of the solution is to provide the hospitality industry with a more extensive understanding of the guest experience when communicating with contact center agents for reservations and technical support.
7/26/2019 11:26:22 AM
Ransomware Causes State Emergency in Louisiana
7/26/2019 11:23:59 AM
Customer Lifetime Value, or CLV (or LTV), is critical to a successful software business. It measures the value of a customer to your firm; going well beyond the first sale, keeping an eye on this statistic allows a vendor to attach a cost to each acquisition. Today, we will discuss how a software vendor can boost CLV via upselling and cross-selling.
7/26/2019 10:14:56 AM
In the modern world, a car is an indispensable tool and a thing that makes our life easier. It's widely used for domestic needs, business purposes, as well as for traveling.
7/26/2019 10:07:53 AM
Application Programmer Interfaces (APIs) have become important for businesses of all sizes today. With APIs, it's possible for companies to grow, improve customer experiences and achieve new levels of innovation.
7/26/2019 9:58:12 AM
AI and virtual assistant technologies stand to transform the entire customer service industry, improving the speed and quality of customer service while also greatly improving the workplace and environment for agents.
7/26/2019 9:50:14 AM
IDC announced the arrival of two new research reports, the SD-WAN Infrastructure Forecast as well as the Market Share and Market Forecast reports. Hot off the presses, the enterprise networking segment is predicted to grow at a CAGR of nearly 31 percent from 2018-2023.
7/25/2019 5:55:07 PM
SEO should be an integral part of the marketing strategies you have in place to increase the customer base for your local business. SEO (Search Engine Optimization) will help grow the traffic you want that will see you attract new customers and grow your company. Below are five things that will make you appreciate the significance of hiring a professional SEO company to help you with SEO for your local venture
7/25/2019 4:39:59 PM
IMImobile announced plans to acquire 3Cinteractive, a leader in the North American RCS market leader. The purchase empowers IMImobile with a North American blue-chip customer base and complimentary product capabilities.
7/25/2019 3:37:29 PM
It's easy to get caught up in the fervor when you hear that 5G will deliver Gigabits and unlimited processing is at the edge and in the cloud. The reality is there are costs.
7/25/2019 3:32:03 PM
It is true that all of us face several roadblocks while trying to shed unwanted weight. It is important to remember that all of us are susceptible to being attracted to quick fixes or believing that one magic bullet can help us achieve the desired outcome. However, oftentimes, this mindset gets in the way of realizing our long-term goals. It is possible to improve the outcome of our fat loss journeys by recognizing these pitfalls
7/25/2019 3:27:57 PM
It is true that most technology products we see around us were designed for all types of users, regardless of their sex. There was a time when men were considered to be more actively involved in using tech gadgets. However, there has been a shift in this trend over the last decade. Now, women are almost as enthusiastic about using technology in their daily lives as men, if not more.
7/25/2019 3:25:41 PM
It has recently been revealed that around 1.25 million people around the world lose their lives every year because of vehicle accidents. According to Huffington Post, road accidents could emerge as the seventh most common killer worldwide by 2030, if adequate preventive measures are not implemented.
7/25/2019 3:19:14 PM
Latest statistical figures suggest that 5,977 pedestrians lost their lives throughout the United States in 2017. Traffic crashes accounted for the death of one pedestrian every 88 minutes. This means that each day, more than sixteen pedestrians lose their lives. There were a total of 5,890 traffic crashes that caused one or more pedestrian fatalities.
7/25/2019 3:16:01 PM
Digital transformation is offering simplicity through complexity, as robust solutions are minimizing the minutia of day to day operations and putting team members in a productive position. In the call center, cloud-powered workforce management and call center scheduling solutions are opening the door to a new day it is still critical to keep some fundamentals in mind.
7/25/2019 2:04:38 PM
Delta Air Lines is taking advantage of AI and a virtual assistant through a trial with Apple. The company is allowing select U.S. customer to launch a messaging app that enables them to chat with a virtual assistant for help with basic, routine queries.
7/25/2019 12:43:46 PM
By being proactive about potential outages and disruptions to their call centers and having a solid backup and continuity plan in place, managers can avoid outages and service glitches and ensure their call centers perform optimally and without disruption.
7/25/2019 12:36:36 PM
The 2019 admissions are in full swing, and students hurry to get perfect admission essays. But is buying an essay a winning ticket for enrolment?
7/25/2019 10:47:27 AM
It's frustrating to realize that your project is not on track, and this is the reason why you must define well your resource planning strategy. As a leader, you have to make sure that new projects are launched only if the resources are in place.
7/25/2019 10:26:15 AM
Technology and communications solutions provider Cloud Computing Concepts (C3) has announced the appointment of a new National Channel Manager to help with bringing on and supporting new, qualified channel partners in key U.S. markets.
7/25/2019 10:21:32 AM
Pretty much everything available in today's world boils down to data. Data is readily available everywhere and to pretty much anyone who needs access to it. What makes this even more interesting is not just the volume but also the fact that there is data on everything you can possibly think of.
7/25/2019 10:20:47 AM
RingCentral announced that value-add distributor Westcon will be adding the cloud communications provider's portfolio to its arsenal of offerings to channel partners.
7/24/2019 4:33:05 PM
With the consistent growth of technology over the past couple of decades, many different devices and products have become a part of our day-to-day life. Smartphones, tablets, and other mobile devices specifically have become revolutionary components of the 21st century.
7/24/2019 3:55:10 PM
Blockchain technology has fast become one of the tech concept giants of today. Anyone with basic digital wherewithal has heard it at least a dozen times, though they might not always understand why that is. Or what that is.
7/24/2019 3:52:03 PM
It's great to see what's working but also why it's working. This is why analytics tools are vital to the success of your digital marketing success. They tell you everything you need to know, such as how customers behave on your website, success from social shares and open rates from emails.
7/24/2019 3:48:41 PM
Many healthcare businesses hire a PR team either in-house or from an agency to act as their voice out in the world. Public relations teams are specifically hired to use various marketing strategies, both traditional and digital, to get your company out there and into the eyes of the media.
7/24/2019 3:44:02 PM
Thoughts of worker safety often turn our minds to taking the stairs instead of the elevator, should a fire erupt in our office building.
7/24/2019 3:10:33 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with David Goldstein, CEO, AssetLink Global, to talk about Data monetization and all the pieces of the IoT that lean on the power of Data.
7/24/2019 2:39:39 PM
Among several resolutions adopted by the United States Conference of Mayors at its 87th Annual Meeting, the group of leaders took on Smart City Technology and Security head-on.
7/24/2019 12:37:52 PM
Manufacturers, such as automakers, have to deal with increasing demands, and are required to drive immediate improvement. Best-in-class manufacturing companies add overtime, outsource, and, most importantly, buy new equipment. To produce high volumes of products and meet the growing demands of customers businesses use AI-powered robots.
7/24/2019 11:34:21 AM
In today's digital world, when more and more companies rely on e-commerce to reach a larger international audience, the logistic industry is now more important than ever for the business landscape. However, with the world's logistical requirements becoming more complex and the rising amount of data, the logistics industry is also facing more challenges than ever before.
7/24/2019 11:30:03 AM
Global provider of managed SD-WAN, Internet network solutions, Expereo, has announced its cloud acceleration hubs expansion into the growing Latin America market. Their Cloud Acceleration Hubs are designed to improve application performance and availability.
7/24/2019 10:41:20 AM
Jabra, a provider of headset, speakerphone and video conferencing technology, recently announced the launch of a partnership with UC solutions provider Code Software. Code delivers management, analytic, reporting and recording solutions for unified communications through a global network of partners. The company is the latest to be added to Jabra's large portfolio of partner companies.
7/24/2019 10:28:10 AM
Every expert was once a beginner and especially it is relevant when it comes to the ability to code. All beginners do a string of failures just because they don't have sufficient skills to do everything perfectly. It's quite normal to feel frustrated about it. But while you might not enjoy doing tasks on programming, it is a necessary part of your academic lessons. So what can you do in a situation like this?
7/24/2019 10:27:35 AM
In a move to help transform how businesses communicate with customers, cloud-based enterprise communications platform provider, Smart Communications, announced the acquisition of Intelledox.
7/24/2019 10:25:17 AM
Moxy has announced it upgraded the communications infrastructure used at their hotels to offer the best possible service, satisfaction, and efficiency.
7/24/2019 10:21:58 AM
Tax Preparer Guide to Cybersecurity
7/24/2019 9:10:51 AM
Small Business Data Breaches Cost $2.5M on Average!
7/23/2019 8:36:23 PM
INTELITY announced integration with BluIP that alleviates the need for analog phone solutions in hotel room and office, enabling access to BluIP's voice services to staff and guests via tablet.
7/23/2019 5:11:46 PM
According to a recent announcement, a new company, the EDGE network, has officially launched, with the goal of replacing the cloud.
7/23/2019 3:00:54 PM
Liquid Technology's Array of ITAD Services Delivers Augmented Data Security, Increased Value and Minimized Business Risk to Enterprises
7/23/2019 2:53:55 PM
IBM has acquired Oniqua Holdings Pty Ltd. This company is a global innovator in Maintenance Repair and Operations (MRO) Inventory Optimization solutions and services.
7/23/2019 2:44:13 PM
Technology has certainly changed the way we socialize, shop, find information, and bank. It is also having a significant impact on the lives of senior citizens, particularly in the realm of elder care. There are over 43 million seniors in the United States alone, and that number is growing by leaps and bounds each and every year. For example, there are approximately 76 million baby boomers that will reach senior status in the immediate future.
7/23/2019 2:44:07 PM
Linx Technologies has expanded its CW Series and PW Series single-band monopole whip antenna lines to support LPWA applications for cellular IoT, LoRaWAN and SIGFOX
7/23/2019 2:27:01 PM
Davinci announced the launch of The virtual office solution provider is enabling customers to easily reserve workspace and meeting rooms via mobile-friendly design and a user friendly booking experience.
7/23/2019 2:25:29 PM
Abandoned calls are those calls that were dropped by customers while waiting for an agent, usually because the agent is taking too long to connect. Whatever the reason for a dropped call, they're bad for business, and every contact center should be striving to reduce them. While they may not be matters of extreme importance (except in cases of abandoned calls in emergency 911 or 311 centers), behind every abandoned call is customer who needed help and who remains unsatisfied.
7/23/2019 1:51:00 PM
From Pokemon Go, the game that first captured the global consciousness in 2016, to medical students performing simulated surgeries and the United States Army using HoloLens headsets, augmented reality (AR) and virtual reality (VR) are changing the face of a wide range of industries. Educators are bringing AR and VR into the classroom to allow students to experience science, history, and other disciplines firsthand. Retailers are giving consumers the opportunity to test out products virtually.
7/23/2019 12:44:18 PM
The software outsourcing industry has grown so much over the last few years that it has reached a market share of 85.6 billion U.S. dollars in 2018 alone. That impressive number comes to show an undeniable reality of the US IT talent market - software developers are in short supply and the only way companies can fill those roles in their staff is by hiring external talent.
7/23/2019 12:40:37 PM
Collocated with IoT Evolution Expo, in Florida, The Smart City Event highlights trends, best practices and the best solutions.
7/23/2019 12:39:43 PM
Recently, AOTMP Research unveiled its AOTMP Research Vendor Visibility Profile for StarBlue. The report delivers third party insight into and analysis of StarBlue's UC capability for a range of organization sizes.
7/23/2019 12:07:05 PM
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