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Whole Foods Market has resolved the cybersecurity incident announced on September 28, 2017, involving unauthorized access of payment card information used at certain venues such as tap rooms and full table-service restaurants located within some stores.
10/21/2017 6:48:00 PM
Contact Center Solutions did not have a shortage of excitement at all. It was a week filled with news and introductions but just in case you missed any of the action, we have you covered with the Week in Review, from top to bottom.
10/21/2017 7:00:00 AM
The world of Unified Communications experienced a lot of interesting happenings this week. In case you missed any of it, we have your complete week in review right here, all wrapped up nice and neat.
10/21/2017 7:00:00 AM
Fuze Web enables any user or guest participant to have the same experience as users of the Fuze Desktop solution.
10/20/2017 6:19:11 PM
Adoption of unified communications as a service is strong. And RingCentral, 8x8, Mitel, BroadSoft, and Vonage are the leaders in this solution category.
10/20/2017 5:57:24 PM
When turnover results from poor customer service, the entire customer service organization, including solution vendors, comes under fire. Of late, a prevailing resultant trend is the idea of moving from a traditional contact center to a cloud-native architecture.
10/20/2017 5:56:12 PM
Masergy's cloud-based unified communications solution has been verified as interoperable with GE's Centricity health care software. And Masergy is now a member of GE Healthcare's Centricity Partner Program, which launched in May of last year.
10/20/2017 5:55:24 PM
MiaRec announced a new cloud call recording and interaction management solution for service providers who utilize BroadSoft Business BroadWorks call control platform.
10/20/2017 5:43:48 PM
CNCF named ZTE Corporation as its newest member this week, joining the foundation as a Gold Member ready to aid in sustaining and integration open source technologies like Prometheus and Kubernetes. Per recent research from Forrester, Chinese companies will play a major role in the cloud era.
10/20/2017 5:40:30 PM
Antlion Audio announced its latest offering, ModMic Business, its first business-focused offering - it turns all headphones into high-performance VoIP headsets.
10/20/2017 4:57:32 PM
Nuvias announced it will distribute Lifesize's cloud-based audio, web, and videoconferencing technology across EMEA. Lifesize offers integration plug-and-play HD camera systems, HD phones along with a simple cloud-based collaboration system.
10/20/2017 4:25:23 PM
Avella unveiled NurseConnect, a new patient support program with the aim of educating and engaging those managing health conditions with specialty drugs. Leveraging an omnichannel approach, Avella's nurses remain in contact with patients via video, text, voice and screen sharing.
10/20/2017 4:14:26 PM
Senior citizens have become a prime target of fraudulent activity. A bill signed by President Trump aims to protect that demographic.
10/20/2017 4:06:06 PM
Uniserve recently announced the acquisition of not one or two, but three new wholesale partnership agreements, which amount to a tripling in client volume and an immense expansion in terms of geography.
10/20/2017 4:05:10 PM
Sales can be hard to execute in a call center. Here are a few ways to enhance sales performance in a call center while ensuring high retention rates.
10/20/2017 3:52:58 PM
With all of the efforts to prevent fraudulent activity, it can get a little overprotective to the point where good transactions are being rejected. In 2016, $493 billion worth of positive transactions were blocked by anti-fraud technologies based on false positives.
10/20/2017 3:38:58 PM
This week, Duo Security announced enhancements to the Duo Mobile app aimed at upgrading legacy perimeter-based defense to protect firms from unauthorized devices and attackers. The Duo Mobile App is gaining three major enhancements; let's unpack them.
10/20/2017 2:05:07 PM
Dell is helping AeroFarms monitor growing conditions, perform analytics and identify harvest quality.
10/20/2017 1:40:48 PM
Netradyne will launch DriverStar, a new feature that alerts fleet safety managers of good driving by commercial drivers.
10/20/2017 12:40:53 PM
Qualcomm Technologies and Mercedes-AMG Petronas Motorsport will extend their partnership to develop and test wireless for Formula One.
10/20/2017 12:30:13 PM
BT selected AudioCodes Mediant session border controllers (SBCs) for its network. AudioCodes enables enterprises and service providers to migrate to all-IP voice networks, and will provide on-site deployment for existing communications platforms to easily and quickly connect to the BT network.
10/20/2017 12:25:31 PM
This week, TrueConf announced it is moving to ultra high definition videoconferencing. HD video calls replicate real-life conversations with mimics, emotions and gestures.
10/20/2017 12:00:03 PM
Masergy announced its global UCaaS was chosen to join GE Healthcare's Centricity Partner Program and will integrate with the Centricity software suite.
10/20/2017 11:28:43 AM
According to a new report from Berg Insight, the installed base of smart gas meters in Europe is set reach as many as 62 million units by 2022.
10/20/2017 11:22:14 AM
AsteriskService announced its latest offering of software development services. It will present global enterprise clients competitive rates on high-quality VoIP solutions.
10/20/2017 11:06:24 AM
Traditional telephony is taking a backseat in the business world to the PBX. The accessibility IP PBX brings is transformational for communications, and Hodusoft is joining in. Hodusoft Private Limited, a prominent VoIP software provider, announced hosted PBX software.
10/20/2017 10:52:04 AM
Next week, Yealink takes its wares to BroadSoft Connections, where the event sponsor will showcase its UC-enabled voice solutions. In addition, Yealink is sharing the spotlight with Edge Networks to present joint solutions as well as those developed specifically for service providers.
10/20/2017 9:12:54 AM
This week, Fujitsu unveiled its SD-WAN-as-a-Service, developed for service providers to offer enterprise customers, which combines Fujitsu's SDN/NFV Consulting Service and Managed Network Service with the SilverPeak Unity EdgeConnect SD-WAN.
10/20/2017 9:10:43 AM
This week, speech and customer analytics firm CallMiner announced a new partnership with PTP, which brings together CallMiner contact center expertise with a preeminent customer experience consulting firm.
10/19/2017 5:12:08 PM
Digitcom Canada, a telecommunications service provider that been around for a quarter century, has come out with a new cloud-based contact center solution. It's powered by technology from Telax.
10/19/2017 4:40:12 PM
A recent report by CBS News documents Congressional testimony by the Federal Trade Commission about the agency's progress in eliminating - or at least lessening - illegal robocalling. The process has been significant, the media outlet suggests.
10/19/2017 4:37:12 PM
OpenFog Consortium and IEEE ComSoc Introduce Fog Computing and Networking Conference where Industry Leaders and Universities Come Together to Discuss the Future of 5G, IoT and Embedded AI
10/19/2017 4:28:32 PM
Avaya Government Solutions was able to achieve this designation through its partnership with Collab9. That company is a FedRAMP authorized UC as a service provider. It provides UCaaS solutions that meet state and federal government security requirements.
10/19/2017 4:08:58 PM
Golden Grove Prisons is erecting a video conferencing center that promises to deliver $43 million in government savings. These cost efficiencies will be possible as a result of remote meetings between the prison and the courts.
10/19/2017 4:05:43 PM
Intel has announced the launch of its Intel Health Application Platform (Intel HAP), a new application software platform designed to be used by remote care solution providers to enable a variety of remote health care usage models.
10/19/2017 3:18:37 PM
Combination of smart sensor technology from Bosch Connected Devices and Solutions with Nokia connectivity, IoT platform and services solutions brings new options for industrial IoT
10/19/2017 3:00:27 PM
On the eve of BroadSoft Connections, AudioCodes has announced that some of its products have recently been tested for interoperability with the BroadSoft BroadCloud. That includes the AudioCodes 400DH IP phone series, Mediant session border controllers, MediaPack 1288, and MediaPack 20x.
10/19/2017 2:38:32 PM
The joint solution is designed to enables fleet owners and managers to improve safety, productivity and data security from a Samsung mobile device
10/19/2017 2:37:16 PM
This week, NICE announced the acquisition of WorkFlex to augment its Adaptive Workforce Engagement suite. WorkFlex developed a machine learning workforce forecasting and scheduling system optimized for contact center operations, which is a perfect addition to NICE's already robust workforce management system.
10/19/2017 2:33:01 PM
SAS has achieved technical integration of its SAS Cybersecurity analytics solution with the McAfee Data Exchange Layer (DXL), which extends to McAfee ePolicy Orchestrator (McAfee ePO) database and McAfee's partner ecosystem.
10/19/2017 2:23:33 PM
The partnership's focus on a data-driven approach enhances agricultural productivity with artificial intelligence and Internet of Things
10/19/2017 2:01:36 PM
Today, Star2Star announced the successful integration of StarSystem Hybrid with Domino's Pizza Chain PULSE Franchise Office System to streamline operations for the international pizza purveyor. Praised for its Pizza Tracker tool, Domino's needed a way to keep up with data accuracy across franchises and possess the capability to meet high-volume delivery demands.
10/19/2017 1:59:05 PM
MegaPath today announced new security capabilities for its Managed SD-WAN service. The company's SD-WAN Enterprise offering is now integrated with Fortinet's cyber security solution. The Advanced Security service is available with MegaPath's SD-WAN Enterprise service, including MegaPath RED.
10/19/2017 1:55:59 PM
Digital transformation is not a destination, it's a journey. Part of that journey typically involves moving some in-house applications to the cloud. But that's not always as easy as it sounds. So Nokia has partnered with Amazon Web Services Inc. to help enterprises and CSPs expedite the migration of their applications to the cloud.
10/19/2017 1:52:51 PM
This week, unified communications and business VoIP provider Momentum Telecom announced the arrival of Momentum Mobility View, an enhanced mobile UC offering. The release empowers impromptu meetings of up to 50 participants with the ease of a click.
10/19/2017 1:50:15 PM
Enterprise systems such as SAP, which happily run financials and human resources, are not always specific enough to address new operational processes when companies look to unlock extra revenue as their business models change.
10/19/2017 1:45:02 PM
The mySaintLukes App Provides a More Convenient Way for Patients to Access Medical Records, Schedule Appointments, Connect with Caregivers
10/19/2017 1:38:45 PM
Panasonic P.180 Connectivity Service Will Offer Seamless LTE Connectivity Worldwide
10/19/2017 1:31:51 PM
This week, VoIP solutions provider Htek announced the successful completion of interoperability and certification on the Swoop Datacom platform. The result, ITSP users receive a means to reach zero touch provisioning and life management.
10/19/2017 11:05:47 AM
This week, Uboss announced a number of enhancements to its OSS/BSS process automation platform for BroadSoft BroadWorks-based service providers. One of the key takeaways: Htek IP phones well deserve the spotlight.
10/19/2017 10:59:09 AM
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