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Clarabridge Transforms Customer Service for Retail Banking through Customer Experience Management SolutionClarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world's top brands, today announced the first-ever full-service solution designed specifically for the retail banking industry. This new offering will help companies easily collect customer feedback for a better, more accurate understanding of the complete customer journey. In-depth insight allows companies to reduce customer churn, streamline operations and increase revenue with a unified snapshot of customers' needs. Clarabridge's (News - Alert) tailored industry solution empowers banks with dashboards customized to the unique workflow of the industry and comes ready to use. Real-time responses to customer complaints or questions are now table stakes in today's increasingly on-demand society. Despite many banks recognizing a need for improved customer service, most continue to fall short. Clarabridge research has revealed at least 35% of customer service requests tweeted at banks go unresolved and social media is just one of the many touchpoints banks need to listen and react to. These institutions are unable to manage the mountains of feedback shared across channels in an efficient and cost-effective manner. By collecting feedback across the spectrum of banking customer touchpoints--including surveys, call transcripts, online review sites, complaint files and more--Clarabridge's solution enables both consumers and banks to experience more effective and meaningful communication. Based on Clarabridge's experience working with more than 40 brand leaders in the retail banking space, the comprehensive solution allows for banks to deliver a flawless customer experience. Features available to financial services companies include:
To learn more about this solution for retail banking and other industries, please visit: http://www.clarabridge.com/customers/industries/. About Clarabridge Clarabridge's SaaS (News - Alert) customer experience management solution helps hundreds of the world's leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action is why leading brands trust Clarabridge to power their CX programs and drive a customer focused strategy. The result: better customer experiences. For more information, visit www.clarabridge.com. View source version on businesswire.com: http://www.businesswire.com/news/home/20170117005132/en/ |