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Automation and Self Service Market Trends in Latin America: The Race to Cut Costs Without Sacrificing Service Quality - Research and Markets
[December 06, 2016]

Automation and Self Service Market Trends in Latin America: The Race to Cut Costs Without Sacrificing Service Quality - Research and Markets


Research and Markets has announced the addition of the "Automation and Self Service Market Trends in Latin America" report to their offering.

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases.

It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and natural language processing (NLP); an overview of consumer behavior and its impact on interactions with companies; market drivers and restraints, trends, and analysis; growth opportunitie; and key takeaways.



Specific initiatives taken by start-ups driving key innovations for NLP applications and detailed insight into the self-service customer experience and process automation are also presented.

Key Topics Covered:


1. Executive Summary

  • Key Findings
  • Definitions
  • Introduction - Self-service Customer Experience
  • Introduction - Process Automation

2. Drivers and Restraints

  • Drivers Explained
  • Restraints Explained

3. Market Trends and Analysis

  • Latin American Market Trends
  • Start-ups Driving Key Innovations for NLP Applications
  • Business Case - BotMaker (Argentina)
  • Business Case - Verint (News - Alert) Robotic Process Automation (US)

4. The Last Word

  • Growth Opportunities

For more information about this report visit http://www.researchandmarkets.com/research/g36fvb/automation_and


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