TMCnet News

LiveOps Cloud's CTO to Discuss the Cloud Evolution at the Call Center Week Conference + Expo
[June 28, 2016]

LiveOps Cloud's CTO to Discuss the Cloud Evolution at the Call Center Week Conference + Expo


The rapid adoption of cloud technology is shifting the mindset of how contact center and IT leaders procure and deploy software. However, even with the distinct advantages of moving to the cloud, the market is so filled with hype and misunderstanding, it is difficult to decipher between what is myth and what is reality. To help companies break down some of the misperceptions about utilizing the cloud for contact centers, LiveOps Cloud's CTO and Senior Vice President of Engineering, Jeff Thompson (News - Alert), is hosting a roundtable discussion at Call Center Week Conference + Expo this week in Las Vegas at the Mirage.

During Thompson's roundtable, he will elaborate on the common myths about contact center-as-a-service (CCaaS) solutions, outline the real truth behind them and delve into how a cloud contact center solution can actually empower the life of the customer. Attendees of this discussion will gain a better understanding of how this new, innovative approach is changing the contact center and clear the air around features and benefits including security, scalability and reliability.

Join LiveOps (News - Alert) Cloud's Jeff Thompson at the following session:

What: Moving Your Contact Center to the Cloud: Myths vs Realities

When: Thursday, June 30, 11:50 a.m. - 12:30 p.m. Pacfic Daylight Time (PDT)



Where: The Mirage Casino & Resort, Roundtable 10, Montego DE

Who: Jeff Thompson, CTO and SVP of Engineering, LiveOps Cloud


In addition to this speaking session at the Call Center Week Conference + Expo, the LiveOps Cloud team is also providing attendees with a free eBook entitled "Finding a True Cloud Contact Center: Top 5 Myths Dispelled." With insight from key industry players including Gartner, Salesforce.com (News - Alert), IDC and Microsoft, this eBook uncovers the realities and latest trends to help bring clarity to the contact center decision making process.

The Call Center Week Conference + Expo is scheduled for June 27 - July 1 at The Mirage Casino & Resort in Las Vegas, Nevada. For more information about Call Center Week or to register to attend, visit http://www.callcenterweek.com/.

About LiveOps Cloud

LiveOps Cloud is building a happier world, one customer experience at a time. The world's most passionate, customer-focused brands empower their workforces, delight customers and improve the bottom line - all with LiveOps Cloud's always-on, highly secure, true multi-tenant and instantly scalable contact center-as-a-service (CCaaS) platform. Headquartered in Austin, Texas LiveOps Cloud has operations in California, Canada, the United Kingdom and New Zealand. Learn more at www.liveopscloud.com/. For live updates: Follow/Connect.


[ Back To TMCnet.com's Homepage ]