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Kemper Selects Lionbridge GeoFluent for Omnichannel, Omnilingual Customer CareWALTHAM, Mass., May 3, 2016 /PRNewswire/ -- Lionbridge Technologies, Inc. (NASDAQ: LIOX), today announced Kemper Corporation has selected Lionbridge GeoFluent as its Omnichannel, Omnilingual customer care solution. With GeoFluent, Kemper is able to eliminate customer language barriers across all channels by providing contact center agents with real-time translation via voice, virtual and agent-assisted multilingual chat, email, mobile, social, SMS and more. Within the first month of implementing GeoFluent, Kemper engaged with customers in 44 different languages including Spanish, Mandarin, Vietnamese, Korean, Arabic, Russian, Armenian and Cantonese. As a result, Kemper is delivering high-quality, consistent customer engagement across languages and channels without having to hire native speakers or build new in-country contact centers. "In the insurance industry, we cater to a wide variety of customers across the nation, and it's crucial to be able to provide superior customer service in real-time, regardless of the language our customers speak," said Kelly Trochak, First Notice of Loss Manager, for the Kemper claims team. "With GeoFluent, we're now able to target not only a broader audience, but also streamline communications and ensure that every customer has a quality experience, regardless of his or her lanuage or ethnicity." Language differences can present challenges for companies to provide customer care as they expand markets and address growing language diversity. By using Lionbridge services, Kemper addresses these challenges and is now able to communicate seamlessly with its customers in more than 300 languages while minimizing global support costs. "Our relationship with Kemper demonstrates our commitment to delivering innovative translation solutions that create a superior customer experience across languages, channels and platforms," said Marc Osofsky, Senior Vice President and General Manager at Lionbridge. "By choosing GeoFluent, Kemper is able to distinguish itself as a provider that delivers consistent, high-quality omnichannel, omnilingual customer care to all clients." For more information, please visit http://www.lionbridge.com/solutions/interpreter-services/. About Lionbridge About Kemper
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To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/kemper-selects-lionbridge-geofluent-for-omnichannel-omnilingual-customer-care-300261457.html SOURCE Lionbridge Technologies, Inc. |