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HP WFO Software Awarded 2015 Speech Technology Excellence Award
[June 29, 2015]

HP WFO Software Awarded 2015 Speech Technology Excellence Award


HP Explore 5 Honored for Exceptional Speech Technology PLANO, TX, June 24, 2015 — HP WFO Software announced today that TMC, a global, integrated media company, has granted HP Explore 5 with a 2015 Speech Technology Excellence Award.

The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.

Jeff Westover, VP and GM at HP WFO Software stated that "HP Explore 5 is the only speech and Voice of Customer analytics offering that consolidates all customer interactions, whether direct or indirect, structured or unstructured, to identify patterns in customer behavior. This allows organizations to turn insights into action by performing advanced statistical analysis on human-friendly information and evaluating its contextual meaning." “HP WFO Software has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. HP Explore 5 has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.



The Speech Technology Excellence Awards will be published in the June 2015 edition of Customer Magazine.

For more information, please visit www.hpengage.com/wfo.


About HP WFO Software With a 32-year history of innovation in the contact center industry and more than 20 technology patents, HP WFO Software (formerly etalk) provides enterprise contact centers with call recording, integrated workforce optimization and advanced Voice of Customer analytics -- backed by HP's superior customer service. HP's workforce optimization solution, HP Qfiniti, is a modular suite that includes tools designed to optimize workforce management, quality monitoring, liability recording, performance management, coaching and eLearning, and surveying. Advanced Voice of Customer discovery is provided by HP Explore, an industry-leading speech and multichannel analytics and reporting solution that enables the enterprise to quickly recognize and act upon customer insights in multi-language environments. Working in close partnership with business customers around the world, HP WFO Software delivers true competitive advantage in the marketplace by enabling contact centers to drive down lower total cost of ownership and significantly improve customer service.

About CUSTOMER Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact: Rebecca Conyngham Marketing Manager 203-852-6800, ext. 287 [email protected]

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