Unify Enables a New Way to Work for Brazil's SEBRAE-MG

SAO PAULO and BOCA RATON, Fla., April 1, 2015 /PRNewswire/ -- Unify, a leading communications software and services firm, today announced it will help Servico de Apoio as Micro e Pequenas Empresas de Minas Gerais (SEBRAE-MG) transform into a more productive and efficient company by providing employees advanced unified communications capabilities and a professional contact center.  SEBRAE-MG, a Brazil-based non-profit support organization with the mission of promoting the sustainable and competitive development of small businesses, will deploy OpenScape Enterprise Express, an all-in-one unified communications solution, to enable a new work to work for employees.

SEBRAE-MG needed to replace its aging communication system to provide new features that could increase employee productivity and enable greater mobility for users. Unify's OpenScape Enterprise Express is a complete communications solution bringing together unified communications, voice features, contact center, intuitive management applications, plug-and-play desktop device installation, as well as mobility features.

Unify is delivering OpenScape Enterprise Express to approximately 830 users in 59 localities of Minas Gerais, Brazil's most populous state. The project's total investment is around R$2,8 million.

"This was an important project for us because we had a short time to change the communication system, since the contract with the previous supplier was scheduled to finih and all the tools would be turned off. It was necessary to implement the new solutions and at the same time train staff to make a smooth and effective transition. Fortunately, all the targets were met," said Joao Henrique Pereira, Executive Manager of Unify.

Delivering this project under a tight schedule, allowing the customer a smooth transition into a truly new way to work are the hallmarks of OpenScape Enterprise Express's ease of deployment and the high professionalism of Unify services. 

SEBRAE-MG's Customer Relationship Center was one of the first areas to benefit from the deployment, in particular the professional contact center features of OpenScape Enterprise Express, including:

• Automated real-time reports: easy to understand, they present status of operations in progress.
• Improvements in VoIP telephony: improved user operation with extensive system visualization and increased productivity through unified communications.
• Access to new features: easy and user-friendly platform for current operators and easy training of new employees.
• Teams based on group of timetables: each group can see the other attendants' subject schedules. With that, the operators know who is available and can improve the customer service. Currently, SEBRAE-MG has 27 attendants working in five shifts.

In addition to these benefits, the platform has enabled greater mobility for SEBRAE-MG´s employees. "Thanks to the real-time presence and voice conferencing features, it became easier to find people, hold a meeting and connect them regardless of location.  This optimized the staff's time and productivity," explained Guebio Carvalho, IT infrastructure analyst at SEBRAE-MG.

About Unify
Unify is one of the world's leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security.

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SOURCE Unify

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