[January 13, 2015]

Pay-Per-Use Retail IT Maintenance Model Challenges the Status Quo

Today, the retail industry joins the growing movement of Anything-as-a-Service business models with the introduction of Maintenance-as-a-Service (MaaS). MaaS is a new service delivery model that changes how companies are charged for traditional Point of Sale (POS) support and how those services are delivered.

Source (News - Alert) Support Services (Source), a leading global post-sales support provider, pioneered MaaS to address the financial challenges that technology convergence has brought to the retail industry.

"Today, retailers are challenged with everything from the impact of internet sales on brick and mortar locations to how technology will affect their in-store systems infrastructure," says Mark Oldfield, CEO at Source Support Services. "We're providing the retail market with a platform that is much more financially beneficial and therefore much more strategic for the retailer's business objectives."

MaaS offers flexible, pay-per-use repair services instead of long-term service contracts. It enables retailers to accurately monitor their spending on IT maintenance and significantly reduces their costs.

"Focusing on cost per call instead of annual contract costs will allow retailers to accurately manage their store IT support needs while significantly reducing their costs," says Stephen Briscoe, Senior Director of Retail Managed Services for Source Support.

Retailers can access the MaaS solution through Source's service automation platform, which brings all support functions together into one managed environment. The platform provides full visibility into service events with the ability to track a deployed part and an on-site technician before, during and after service events.

"This is a game-changing business model," states Oldfield. "This substantially shifts business risks away from our customers and back to us as the service provider, meaning we're continuously earning our customers' business, one transaction at a time."

For more information on the Maintenance-as-a-Service model, visit www.sourcesupport.com/retail or contact Nicole Durham at [email protected].

About Source Support Services

Founded in 2001 and headquartered in Lawrenceville, Georgia, a northern suburb of Atlanta, Source Support Services (Source) provides post-sales service and support for hardware equipment manufacturers in the medical, point of sale and high performance computing sectors. Source is a leader in global same-day and next-day on-site IT support services and an ISO 9001:2008 certified organization that is relied on by over 125 of the world's most trusted hardware brands. With more than 12,000 technicians in over 90 countries, Source offers seamless, scalable, cost-effective solutions that protect and support their clients' brands and result in outstanding service experiences that extend to their clients' customers. For more information, visit sourcesupport.com or email [email protected].

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