[December 17, 2014]

Research and Markets: 2014 North America Hosted/Cloud Contact Center Buyers Guide

Research and Markets (http://www.researchandmarkets.com/research/9pxh5f/2014_north) has announced the addition of the "2014 North America Hosted/Cloud Contact Center Buyers Guide " report to their offering.

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS (News - Alert)) providers, telecom service providers, outsourcers, and system integrators.

The purpose of this buyers guide is to provide enterprise organizations and small and midsize busiesses with a competitive assessment of hosted/cloud contact center solution providers and their capabilities within a single report. The guide is based on extensive primary and secondary research, and provides in-depth profiles of suppliers with overview of offerings, strengths and weaknesses, and recommendations for buyers.

Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary and secondary research. Given the maturity of the North American market, Frost & Sullivan (News - Alert) expects that these trends will extend well into 2017.

Section 2 highlights the top-performing contact center system providers (as measured specifically by their North America revenues). The purpose is to provide enterprise organizations with a fundamental assessment of these providers and their capabilities in a single report. Each of these companies strives to deliver excellent customer care, and many have unique solutions. Solution providers are listed in alphabetical order.

Key Topics Covered:

1 Executive Summary

2 Market Trends

3 Company Profiles

4 Conclusions

5 Legal Disclaimer

6 The Story

For more information visit http://www.researchandmarkets.com/research/9pxh5f/2014_north

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