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Broadview Expands Award-Winning Support to New Online Community
[October 23, 2014]

Broadview Expands Award-Winning Support to New Online Community


RYE BROOK, N.Y. --(Business Wire)--

Broadview Networks®, a leading cloud-based provider of communications and information technology services, today announced the public launch of its OfficeSuite® Community for customers, prospects, partners and agents. The new community enhances customer experience and engagement by providing an easy-to-use resource that answers questions and provides a place for interaction between Broadview's customers and subject matter experts.

The new OfficeSuite® Community makes it quick and easy for customers to find information about how to use the OfficeSuite® portfolio of cloud-based products and services, most notably its award-winning OfficeSuite® Phone solution. It centralizes the company's collective knowledge and makes all support documentation searchable by keyword. Information not included within the existing community content can be posted by customers as questions, which are then answered by other community members or the Broadview team. Community members also have the ability to submit product ideas and share positive feedback about their experiences.



The OfficeSuite® Community provides the following resources:

  • Frequently asked questions
  • Demonstrative videos
  • Quick start guides
  • User manuals
  • How-to articles
  • Webinars
  • Announcements about product updates
  • New feature releases
  • Best practices

"We constantly challenge ourselves to be as social, mobile and engaged with our customers as possible," said Brian Crotty, Broadview's Chief Operating Officer. "The OfficeSuite Community provides a forum for two-way communication between Broadview experts and our agents, partners and customers. It allows everyone to share their knowledge, personal insights and best practices, which is key to our efforts to continually enhance customer satisfaction."


The new OfficeSuite® Community creates a seamless customer experience by integrating various support websites in one location, allowing customers to make service updates, view bills, find tips and answer their own questions with a few mouse clicks. The community is built on a highly responsive platform, which makes it easily accessible via smartphones and tablets and ideal for mobile business professionals.

For more information, visit the OfficeSuite® Community.

About Broadview Networks (News - Alert)® www.broadviewnet.com

Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. It also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.


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