TMCnet News

Altivon Partners with TekVision for Contact Center Testing
[October 16, 2014]

Altivon Partners with TekVision for Contact Center Testing


PHOENIX --(Business Wire)--

Altivon announced today that it has partnered with TekVision Technologies to offer specialized testing for contact center systems including IVR, PBX (News - Alert), IP Trunking and Dialers across North America. The Automated Interactive Monitoring and Testing (AIMT) service enables contact centers to identify and resolve customer experience problems, reduce risk associated with maximum and high call volumes, and test new systems prior to cutover. Altivon designs and delivers state-of-the-art contact center solutions that lead to better customer experiences.

"Partnering with TekVision aligns well with our commitment to delivering and evolving contact center solutions that make a meaningful difference in customer experience," said Frank Tersigni, Altivon Executive Vice President. "Over the past two years, Altivon has enjoyed success offering TekVision testing services across Canada and we are excited to participate in their introduction to the U.S."

Altivon will offer AIMT service to contact centers for:

  • Customer Experience Monitoring Testing that tests important call paths to identify and help resolve customer experience problems.
  • Load Testing and Soak Testing to test customer experience performance using maximum and high call volumes respectivly to reduce risk for new voice system installations and major upgrades.
  • Project-related Functional Testing for quality assurance, user acceptance, cutovers and upgrades.



The AIMT service provides significant benefits to contact centers:

  • Flexible, easy-to-use services that can be more economical than in-house resources
  • Rapid problem identification and resolution in the most complex self-service applications including those connected to back-end systems
  • Reduced risk of customer experience issues in dynamic contact centers where IVR and back-end systems are constantly changing

"Customer experience is an important and growing concern for contact centers in all industries," said Bruce Attridge, TekVision Vice President of Business Development. "Altivon creates contact center solutions that elevate the customer experience and we are pleased to extend our partnership with them to ensure that contact centers across North America consistently identify and resolve issues that could diminish the experience."


Altivon and TekVision will be hosting a webinar in early November to introduce the partnership to contact center personnel.

About Altivon

Altivon provides services and solutions that enhance contact center effectiveness, elevate the customer experience and evolve to meet customer interaction requirements now and into the future. Founded in 1989, Altivon is headquartered in Phoenix, Arizona and has offices across the U.S. and Canada. www.altivon.com

About TekVision Technologies

TekVision provides automated testing services and expertise designed to improve the customer experience and performance of contact center systems. Founded in 1995, TekVision is headquartered in Markham, Ontario and serves customers in the Financial Services, Telecom, Insurance, Utility, Government and other enterprise sectors. www.tekvision.com


[ Back To TMCnet.com's Homepage ]