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TeamSupport Launches Customer Support Software Channel in Partnership with TMC
[July 16, 2014]

TeamSupport Launches Customer Support Software Channel in Partnership with TMC

TMCnet News

Norwalk, CT - July 16, 2014 - TMC (News - Alert), a global, integrated media company helping clients build communities in print, in person and online, announced today that the Customer Support Software Channel, sponsored by TeamSupport, has been launched as the newest addition to the TMC Online Community program. 

The Customer Support Software Channel is designed for B2B decision-makers seeking information regarding customer support and the tools to help create a successful customer experience for every user. Information on the Customer Support Software Channel addresses issues important to professionals in any line of business that requires a customer support team. Visitors to the Customer Support Software Channel can find valuable resources such as feature articles, industry news, white papers, free product trials and e-demos.

The Customer Support Software Channel can be found at:

"TeamSupport is pleased to join forces with TMC, the leader of communications and technology media," commented Robert Johnson, CEO at TeamSupport. "TMC is known for providing valuable content, and we're thrilled to sponsor this forum where people can learn more about collaborative, online help desk management."

TeamSupport, a trusted resource for companies large and small across the U.S. and internationally, offers a cloud-based B2B customer support software that replaces the need for other independent systems, making it highly cost-effective and flexible. The SaaS (News - Alert)-based help desk software suite helps support teams communicate, collaborate and serve customers better.

As a company comprised of seasoned experts from the software industry, TeamSupport has seen firsthand how damaging a poor support structure can be to a company and, as such, understands the importance of the team. TeamSupport's software focuses on the big picture, bringing visibility to every member of the team and providing tools that support complete collaboration to resolve customers' issues. The TeamSupport system is built specifically for the business-to-business (B2B) software industry to help teams resolve customer issues faster, collaborate more effectively, know customers better, and generally simplify day-to-day tasks to improve the experience for the agent and customer.

"TMC welcomes TeamSupport's Customer Support Software Channel into our Online Community program," stated TMC President Dave Rodriguez (News - Alert). "TeamSupport is a well-respected customer support software provider that shares our vision of advancing new technologies. Our Online Community program is a powerful Community-building vehicle assisting our partners in building their brands, while contributing to the vast array of valuable content which drives traffic to TMC, the most-visited communications and technology website in the world."

TMC is the leading Website for communications and technology professionals. TMC is visited by 1.5 million unique monthly visitors and generates more than 60 million page views every month, according to Webtrends.

About TMC Online Communities
TMC Online Communities are news-generated, content-rich sites that position companies as leading "go-to resource" for communications and technology related topics. TMC has been building Online Communities for over 10 years, and continue to be the market leader at developing these successful communities for clients.  To learn more about the Online Community program, please contact client services or call 203-852-6800. You can also visit us online at

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMC is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit

About TeamSupport
TeamSupport, based in Dallas, Texas, is one of the industry's top Web-based help desk and service desk applications built specifically for external- facing customer support. Created by a team of veteran software company executives, TeamSupport has won many industry awards and is a trusted software provider to prominent business clients around the globe. Learn more about why TeamSupport is one of the best help desk software solutions today by visiting

TMC Contact:
Alisen Downey
Web Editor
Tel: 203-852-6800
Fax: 203-853-2845

TeamSupport Contact:
Laura Ballam
Director of Marketing
Tel: 800-596-2820

Edited by Alisen Downey

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