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Research and Markets: Global Outbound Dialing Market Report 2013-2014DUBLIN --(Business Wire)-- Research and Markets (http://www.researchandmarkets.com/research/9989wv/20132014) has announced the addition of the "2013-2014 Outbound Dialing Market Report" report to their offering. Too many companies in need of an outbound dialing solution have not invested in these capabilities in the last ten years, due to Do Not Call (DNC) legislation passed in many countries around the world. Now, however, the trend is more positive, as the need to avoid financial penalties is driving vendors and businesses to work together to enhance solutions and demonstrate compliance. After a decade of dormancy, end-user organizations are starting to invest time and energy into optimizing their outbound operations. This activity is being driven by a number of factors: - Regulatory changes: Changes to regulatory compliance requirements are driving a new round of investment in mission-critical dialing solutions, breathing renewed life into this market. The regulatory changes are also forcing outbound dialing vendors to modify their solutions to limit risk and exposure, as well as to help their customers be in compliance. - Multi-channel utbound: As text message/SMS and social media are growing in popularity among consumers, companies have to figure out how to reach targets via their preferred channels. As a result, a new breed of multi-channel dialing solutions designed to accommodate the demands of the socially empowered generation is emerging. These solutions are architected from the ground up as inbound/outbound/blended platforms, and have sophisticated campaign management capabilities that identify the right channel, time, message, technique, and even the right agent to handle the interaction. -The cloud: As is the case for many, if not all other IT sectors, the emergence and growing strength of cloud-based contact center infrastructure solutions has also improved the outbound competitive landscape. Dialing vendors were quick to move to the cloud, and users want the flexibility to deal with the frequently changing demands of outbound campaigns and complex regulatory changes. Key Topics Covered: 1. Executive Summary 2. Introduction 3. Methodology 4. Outbound Dialer Service Delivery Models 5. Dialer Functional Building Blocks 6. Outbound Dialer Market Trends and Challenges 7. Market Innovation 8. Outbound Dialer Market Activity 9. Outbound Dialing Legislation and its Impact on Consumers, Contact Centers and Vendors 10. Outbound Best Practices 11. Integrating Outbound Solutions with other Contact Center and Enterprise Applications 12. Proactive Customer Care 13. Dialer Benefits and Return on Investment 14. Outbound Dialer Competitive Landscape 15. Dialing Vendors and Solutions 16. Outbound Dialer Product Analysis 17. Core Functionality 18. Detailed Functional and Technical Summary 19. Implementation Process and Training Services 20. Dialer Vendor Satisfaction Analysis 21. Pricing 22. Company Reports 22.1 Aspect Software 22.2 Avaya 22.3 Castel 22.4 Five9 22.6 Interactive Intelligence 22.7 Magnetic North 22.8 Noble Systems 22.9 Nuxiba Technologies 22.10 Presence Technology 22.11 Siemens (News - Alert) Enterprise Communications For more information visit http://www.researchandmarkets.com/research/9989wv/20132014
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