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Broadview Receives Commendation for High-Quality Telecom Service from the State of New YorkRYE BROOK, N.Y. --(Business Wire)-- The State of New York Department of Public Service recently awarded Broadview Networks a commendation for its high-quality telecom service for the third consecutive year. The annual Service Quality Commendation Program recognizes companies that provide customers with exemplary service and is based on the recommendation of the State of New York Office of Telecommunications. Broadview Networks (News - Alert), a leading provider of hosted voice, data and cloud computing solutions, was commended for service based on criteria set forth by the Public Service Commission (PSC). To be eligible for the commendation, carriers must provide service over their own facilities and have fewer than 3.3 "troubles" per 100 phone lines. This metric, referred toas the Customer Trouble Report Rate (CTRR), measures a company's monthly performance per central office. Companies must also show an annual 0.075 or fewer PSC complaints per 1,000 access lines. "We are proud to be recognized by the Commission for the third year in a row," said Broadview's Chief Operating Officer Brian Crotty. "We strive to continually deliver outstanding quality and service to our customers, both in New York and nationwide. This award demonstrates Broadview's commitment to providing the highest level of customer care possible." For more information on the commendation, visit the State of New York Department of Public Service website at http://www.dps.ny.gov/. About Broadview Networks www.broadviewnet.com Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. They also provide an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Their customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.
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