Gryphon Releases Call Recording and Business Intelligence Service
Sep 28, 2012 (Close-Up Media via COMTEX) --
Gryphon announced the general availability of Core Voice, a call recording and business intelligence service that captures voice conversations in real time, from any phone used to conduct business.
"With the strengthening of call recording laws like Dodd-Frank, companies have to find ways to capture sensitive conversations that could originate from any phone, at any time," said Eric Esfahanian, general manager of Gryphon's phone-based services, in a release. "These same companies want the value that targeted analysis of client conversations could bring to new-hire training, sales-team optimization, and customer-service levels."
Agents can access Core Voice through a variety of methods, such as office phones, CRM using click-to-dial, by dialing a 1-800 access and using an assigned PIN number, and a smartphone dialer app.
"Core Voice brings truly practical speech analytics to distributed marketing groups. Managers can better train, retain, and reward top performers based on actual interactions, while being notified of issues before they become real problems," said Esfahanian. "We're bringing call-center levels of marketing compliance and management visibility to the entire enterprise."
"Our solutions are purpose-built to help firms unlock their marketable universe and observe customer preference while improving sales productivity," said Jeff Fotta, Gryphon's president. "Core Voice extends the ability of companies to limit their marketing privacy risk while increasing competitive advantage, without adding IT expense."
Core Voice can be deployed as an optional add-in to existing Gryphon Core Phone users, or as a stand-alone service.
Gryphon is a provider of on-demand, contact governance solutions.
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