|[September 17, 2012]
Five9 Bolsters Cloud Infrastructure, Hires Eric Merritt as Lead Architect
SAN RAMON, Calif. --(Business Wire)--
Eric Merritt has joined Five9,
Inc., the leader in cloud-based contact-center software, as Lead
Architect. Merritt is an expert in designing, developing and deploying
large-scale, mission-critical software systems.
"We are excited to have Eric join the Five9 (News - Alert) team. His unparalleled
expertise in creating highly scalable and reliable systems is ideal for
our enterprise clients who rely on Five9's cloud-based software to run
their mission-critical contact centers."
president and CEO, Five9
Merritt Recognized as Erlang Pioneer
Merritt is a leading
authority on Erlang, the highly scalable programming language used for
maximum performance, scalability and uptime in mission-critical cloud
Merritt is the co-author of "Erlang
and OTP in Action," the highly acclaimed hands-on guide for
designing complex software systems.
Merritt co-founded the Erlware community; an umbrella organization
dedicated to bringing high quality, well tested, usable libraries and
tools to the Erlang community.
Merritt began his career developing applications in C and Java on IBM (News - Alert)
mainframes and eventually moved to developing for the cloud; working
for companies such as Amazon.com and PEAK6 Investmens, LP.
"I'm thrilled to be working with an industry leader like Five9. The
company has built a powerful solution for the call center, delivered via
the cloud. I'm confident I can help Five9 continue to ensure all of our
clients have the enterprise-class scalability and consistency they need
to power their call centers."
Eric Merritt, chief architect,
Five9 (Find Eric on Twitter (News - Alert) @ericbmerritt)
Five9 Brings Flexibility of the Cloud to Call Centers
cloud-based call center solutions offer all the benefits of software
delivered as a service, including:
Provisioning a call center (complete with new phone numbers if
necessary) in 48 hours.
Keeping a call center running 24/7 at the highest level of reliability.
No capital costs, no expensive infrastructure, and no leased phone
Flexibility to make quick changes in agent staffing for peak times,
seasonal campaigns, remote agents, outsourcing, and off-shoring.
is the largest pure cloud-based contact
center software provider with more than 1,500 customers and
processing more than 3 billion calls per year. The Five9 Virtual
Contact Center and Predictive
Dialer are revolutionizing the contact center industry, bringing
the power of the cloud to customer service, marketing and sales
organizations around the globe. The company gives enterprises of all
sizes access to sophisticated and innovative contact center solutions
quickly, at a cost of ownership far lower than traditional premise-based
solutions. For more information on Five9, please visit www.five9.com
or call 1-800-553-8159.
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