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OAISYS Delivers Advanced Call Recording Functionality to Toshiba's IPedge Business Telephone System
TEMPE, AZ, Sep 12, 2012 (MARKETWIRE via COMTEX) --
OAISYS(R), a leader in business voice documentation and contact
center management solutions, today announced the enhanced integration
of its Talkument(R) and Tracer call recording solutions with
Toshiba's IPedge(R) IP business telephone system from Toshiba America
Information Systems Inc.'s Telecommunication Systems Division. IPedge
users can now benefit from the cost efficiencies associated with SIP
trunking while also enjoying targeted, real-time call recording
control and streamlined call retrieval and management.
The combined solution takes advantage of Computer Telephony
Integration (CTI) enhancements from Toshiba that enable expanded
information exchange between third-party applications and IPedge
systems utilizing SIP trunking services. The OAISYS R&D team, working
in close collaboration with Toshiba's product management team,
leveraged these enhancements to improve the call data capture
capabilities of its recording solutions when deployed in these
configurations. This resolves the inability to acquire essential call
identifiers when recording IP calls over SIP trunks, which is a
widespread limitation, as many PBX and call recording vendors have
yet to develop viable integration solutions.
Via the integration, OAISYS software is now aware of call details
including agent ID, extension, dialed number, incoming caller ID,
call direction and duration. This information can be used to tag and
identify specific calls, trigger call recording, control access
rights and narrow search criteria. OAISYS is presently the only call
recording vendor known to support this integration with IPedge when
combined with SIP trunks.
"As a long-time Toshiba partner, we value the collaborative
relationship we have developed and our shared abilities to optimize
solution functionality and affordability for our mutual customers,"
said Brian Spencer, president of OAISYS. "By Toshiba enhancing the
level of call data relayed by the IPedge platform when utilizing SIP
trunks, and OAISYS in turn modifying its software to capitalize on
those changes, we are exceptionally well-equipped to deliver the
unique combination of advanced call recording functionality and
resource efficiency businesses require."
"IPedge, when combined with OAISYS' Tracer or Talkument call
recording solution, provides a powerful and cost-effective
communications solution for the contact center. We applaud OAISYS for
having the vision to expand the capabilities of its solutions to
deliver greater benefits to our mutual dealers and customers," said
Mark Carpenter, vice president of technology and product management,
Toshiba America Information Systems Inc., Telecommunication Systems
Division.
About OAISYS
OAISYS(R) (www.oaisys.com) is a leading developer of
call recording and contact center management solutions for a wide
range of organizations, from small- to medium-sized businesses to
multi-site large enterprises. The OAISYS voice documentation and
interaction management solutions help companies within a variety of
industries -- including healthcare, automotive dealerships, financial
services, and the public sector -- attract and retain customers by
digitally capturing phone-based interactions for simple retrieval,
playback and management. Compatible with leading business
communications system providers, as well as SIP-based communications
services, OAISYS Tracer and Talkument applications help companies
improve risk management, quality assurance, customer retention,
dispute resolution, regulatory compliance requirements and other
critical business concerns. OAISYS is headquartered in Tempe, Ariz.
OAISYS Limited is located in Cambridge, England.
Image Available: http://www2.marketwire.com/mw/frame_mw attachid=2090448
OAISYS PR Contacts:
Teri Sawyer
T&Co.
714-536-8407
Email Contact
Bill Johnson
OAISYS
888-496-9040, ext. 1027
Email Contact
SOURCE: OAISYS
http://www2.marketwire.com/mw/emailprcntct id=02242387DD276257
http://www2.marketwire.com/mw/emailprcntct id=3EAEB16ED1F2D154
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