[April 23, 2012]

Castel Communications Speaking at Contact Center Conference & Expo in Orlando, April 23-26, 2012

At the Contact Center Expo & Conference in Orlando, Castel Communications, a leading supplier of contact management solutions to call centers around the globe, is showcasing Castel Detect™ v2. Castel's (News - Alert) robust voice analysis application released last fall monitors, detects, and analyzes words, phrases, emotions, and talkover on LIVE calls without having to record the call.

Attendees are invited to visit Booth #208 and learn about the ability of Castel Detect™ to identify specific words, phrases, and emotions specific to each side ofthe call. "For the business looking to ensure an agent is adhering to a set script, we can monitor and detect the words or phrases key to that specific script," says Paul Maggioli, Chief Technology Officer at Castel. "On the other hand, a business may designate words or phrases to be monitored on the customer side that are entirely different than those simultaneously monitored on the agent side. We can do this while a call is live, in real-time and without the need for a recording device."

Castel, a featured sponsor of the conference, will also present an educational session at the expo's Tools & Trends segment, focusing on using voice analysis within call centers to better communicate with customers. All attendees are encouraged to attend the session, Voice and Speech Analysis Technology: Improving Your Customer Experience, on Tuesday, April 24 from 3:00 p.m. - 3:30 p.m., Room Coral A.

About Castel: Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.

©2012 Castel Communications, LLC. Castel logo is a trademark of Castel Communications, LLC.

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