|[April 23, 2012]
Knoa Software Launches EPM 7.0 for Oracle Siebel CRM
NEW YORK --(Business Wire)--
Software, the leading provider of end-user experience and
performance management software, today announced the availability of
Knoa (News - Alert) Experience and Performance Manager (EPM) 7.0 for Oracle® Siebel®
CRM. This latest platform offers Oracle Siebel CRM users detailed
reports and metrics that help identify, prioritize and take action on
end-user experience and performance issues impacting adoption and
effectiveness. With Knoa EPM 7.0 for Oracle (News - Alert) Siebel CRM, there is
immediate data available to the support teams on potential errors, both
system and user, that can be leveraged to assist in resolving issues.
The impact is substantial and immediate. Both the quantity and length of
phone calls to resolve the user issues can be reduced, often by 10 to 20
percent or more, with profound positive financial impact, improvement in
productivity and increases in user satisfaction.
"Too many companies make the mistake of investing in expensive
technologies that are underutilized because they have no way to track
usage or effectiveness," said Thad Eidman, CEO, Knoa Software.
"Companies that do not analyze the technology's usage are putting
themselves at a disadvantage with regard to productivity and getting the
most out of their IT investments. With Knoa EPM 7.0 for Oracle Siebel
CRM, you can connect to all of the sources of Siebel user information,
both offline and online, discover key metrics through our analytics
dashboard and then optimize user performance on a broad scale to deliver
return on investment."
Knoa EPM 7.0 for Oracle Siebel CRM goes beyond the performance of
networks, hardware and infrastructure - providing a clear view of how
users actually interact with the system - screen by screen. It lets IT
proactively assess each user's performance, understand how each user
navigates the Siebel application and provides an earlyindication to
user inconsistencies before they reach the support desk or worse, the
customer. Knoa EPM 7.0 for Oracle Siebel CRM helps companies
substantially reduce the hard dollar costs associated with IT support
and training expenses, align users to best practices and reinforce
compliance. It also provides the IT team with unique metrics on user
performance which can support problem identification and an overall IT
"CRM implementations are costly and often heavily scrutinized from the
top down," said Ajit Kumbhare, co-founder & managing partner, Serene (News - Alert)
Corporation. "Knoa's EPM solutions bring a level of granularity,
measurement and accountability for Siebel that is unmatched by anyone
else in the industry. There is potentially more value in user experience
management than in all of the other software in the application
performance management space. Knoa EPM will help us and our clients
determine how their Siebel applications are being utilized and whether
there are more effective ways to leverage the technology. Knoa EPM
positions our customers to deliver new and increased ROI from their
Siebel deployments and to improve operations significantly."
"Serene is an example of a tremendous Siebel partner success story,"
added Joe Lawless, global vice president of sales, Knoa Software.
"Serene's expertise in working with Siebel software and customers
enables them to immediately recognize the value of user experience
management for their customers. They have a global team fully
experienced in optimizing the Siebel environment and delivering best
practice results. We're delighted to have them as a partner and we're
looking forward to working with them on a global basis."
For more information on Serene, Knoa Software and Knoa EPM 7.0 for
Oracle Siebel CRM, please visit us at COLLABORATE 12, Booth # 1568.
About Knoa Software
Knoa® Software delivers on-premise and cloud-based solutions that
monitor, measure and manage how end-users are utilizing enterprise
applications to optimize end-user experience, enhance user performance,
and deliver return on investment. Uniquely, Knoa automation provides
complete and deep insight into all activities, by user, for each
application monitored. 20 percent of the Fortune 50 and hundreds of
Global 5000 companies have already licensed Knoa software to power their
user experience and optimize their performance. For more information,
You can also follow us on Twitter: @knoasoftware.
View our 2 minute overview on YouTube (News - Alert): http://www.youtube.com/watch?v=o6J-0-X4dTA
About Serene Corporation
Serene Corporation is a leading systems integration company and
consulting firm that specializes in the implementation of business
applications, including CRM, MDM, BI, Contact Center & CTI (News - Alert), and SaaS.
Serene serves a wide range of clients across industries such as
biotechnology and pharmaceuticals, retail, financial services, high
technology, media, real estate. With global clients and worldwide
operations, Serene is dedicated to the delivery of integrated IT
solutions to achieve outstanding business success. For more information,
please visit www.serenecorp.com.
Knoa Software, Oracle, Serene, Siebel and their logos are trademarks
or registered trademarks of their respective owners.
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