Ameyo efficiently manages customer interaction process of Chennai-based real-estate venture
(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 10 April 2012
Release date- 09042012 - Gurgaon - Ameyo, empowers customer interaction management of Archean Design and Development, a real estate venture based in Chennai that provides luxury homes catered to the modern lifestyle.
The latter focuses on providing customers with unparalleled quality and required a technology that could enhance customer experience.
Speaking about the solution, Sundar, Business Manager, Archean Design and Development says, 'Striving to be a leading player in the real-estate industry, we continuously attempt to enhance our customer interactions in both responding to inquiries and reaching out for new offers. We required a technology that could reliably manage the entire process, increasing our reach and enhancing customer experience. The Drishti team aptly implemented their Ameyo solution which suited our specific business needs. The system helped us automate our reach-out programs as well as provided us with effective tools to manage and measure our inbound queries.'
Archean Design and Development was in the hunt for a solution that could automate their interaction processes and needed a technology that could match their specific business requirements. Ameyo enabled them with the capability of a full automation from inbound queries to reaching out to customers. This allowed the venture to be easily accessible to customers and connect with them for various product offerings.
Connecting to customers was not the only end goal of Archean Design and Development. They required a measurement system that would allow them to track their service level quality both in historical form and in real-time. Drishti pre-integrated the offered Ameyo solution with reporting and graphical dashboard capabilities that allowed the growing real-estate venture to monitor all interactions and provide the best customer experience.
About Archean Design and Development:
Archean Design and Development provides customers with high-end luxury homes catered specifically to the burgeoning modern lifestyle and is the real-estate venture of the Chennai-based Archean Group which has presence in multiple industries across the globe.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.
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