Global Connect Launches GC1 Peak Dialer
Mar 30, 2012 (Close-Up Media via COMTEX) --
Global Connect, a provider of cloud-based dialing and communication services, announced new functionality for GC1 Peak Dialer, a cloud-based dialer with predictive dialer and automated voice messaging capabilities.
"Global Connect's consistent focus on delivering best-in-class products, outstanding customer care, and a return on investment has allowed the company to remain a top innovator in dialing and communication services for over a decade," said Darrin Bird, Chief Operating Officer of Global Connect. "Global Connect has spent each and every day focusing on these pillars of excellence to benefit our clients."
As described by the company, the new features include:
-Call Transfer - The ability for the agent to transfer a call is only a piece of the productivity equation. With GC1 Peak Dialer, clients have the ability to seek available agents, make a one-click transfer with call introduction, bridge the agents, and transfer agents to available supervisors or to an outside party, making the system's enhanced call transfer both agent- and debtor-friendly, as well as simple to use and set up.
-One-Click Leave Message Button - With this feature, agents can accurately leave the correct message with the right voice on each recipient's answering device, providing for a high-quality and consistent message. To use the feature, the agent simply pushes the "leave message" button, and GC1 Peak Dialer, when prompted, will leave the correct message and mark the account, freeing the agent to take another call.
-Redesigned Agent User Interface/Screen Pop - With the addition of new features and functionality, along with feedback from the agents who utilize the GC1 Peak Dialer, the agent interface has been redesigned to utilize a more graphical interface with single-click commands.
"Not only is Global Connect committed to continually developing new technology to benefit our clients, but we're also dedicated to assisting the Account Receivable Management Industry in other ways," said Bird. "As we continue to release cutting-edge technology to the ARM industry, we also remain focused on a variety of other issues that affect each of our client partners. With Global Connect, our clients truly have a partner in the industry."
http://www.gc1.ca in Canada
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