Myntra.com Taps Ameyo Customer Support Center Software
Mar 15, 2012 (Close-Up Media via COMTEX) --
Ameyo, the contact center software from Drishti, has become the technology-of-choice for e-commerce company India-Myntra.com.
According to a release, the latter boasts of a range of customer interactions taking place every day, including customer queries, order booking and telemarketing. For effective process management, Ameyo was deployed that provided a unified window for interaction management and delivering customer experience.
Mohit Mital, VP, Customer Experience at myntra.com says, "Being a leader in the online fashion and lifestyle space in India, myntra has empowered consumers to look good by bringing fashion closer to them. Enhancing customer satisfaction and providing faster delivery of consumer goods are some of our brand promises. For this, we needed a solution that could provide process automation and enhance our potential to reach-out to new customers, while ensuring customer retention. Ameyo Communications Suite was chosen among others as the most reliable solution to effectively manage our operations."
Elaborating on the benefits of the solution, Girisha R, Sales Manager at Drishti-Soft says, "Ameyo, being a comprehensive solution helped myntra, achieve superior customer interaction management. Having dominated the online space for quite some time and backed by Ameyo, myntra has recorded a significant increase in business productivity as well as looks forward to a future expansion."
Myntra Designs is an e-commerce company focused on sports and casual lifestyle products.
Drishti is a provider of Contact Center Software and Enterprise Communications Applications.
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