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TextWise's One-Click Findability App Now Available on Salesforce.com's AppExchange, the World's Most Popular Marketplace for Business AppsSan Francisco, CA, Aug 31, 2011 (PRWeb.com via COMTEX) -- TextWise today announced the availability of One-Click Findability on AppExchange, the leading marketplace for business apps. With TextWise semantic search technology, customers can reduce the time a call center agent spends on a call by 25 percent and increase the number of calls deflected from the call center to customer self-service. TextWise facilitates linking of customer queries to resolutions with its patented contextual approach. Providing context to queries result in more relevant answers to customer questions. Built using Force.com, the social enterprise platform for employee apps, One-Click Findability is immediately available for a test drive and deployment on AppExchange at http://www.salesforce.com/appexchange/. The announcement was made today at Dreamforce 2011, the cloud computing event of the year. "Our One-Click Findability App enables near-effortless search for call center agents and self-service customers across the enterprise and the web," said Connie Kenneally, president of sales, TextWise. "Our patented semantic search eliminates the need to perform repetitive searches to resolve customers' questions, hence reducing call center cost and customers' time." "Customers coming to Dreamforce will have to chance to see how partners like TextWise exemplify the extraordinary reach of the AppExchange marketplace," said Ron Huddleston, vice president, ISV Alliances, salesforce.com. "Apps like these continue to push the social, open, mobile and trusted capabilities customers expect from the salesforce.com ecosystem." The TextWise One-Click Findability App is unique in that it supports all verticals and offers access for both call center agents and customer self-service. The app offers improved searching to quickly find resolutions for customers across repositories. It allows for the viewing of result sets from different sources of information, regardless of whether that information is contained within Salesforce knowledge bases or in other repositories. These results can be viewed as federated result sets for unified repositories, or faceted result sets for a single repository. Finally, the One-Click Findability App enables call center agents to specify and access continuously-updated external content from the web through RSS feeds. Dreamforce is the industry's leading global cloud computing event. The event is focused on inspiring customer, partner and developer success with social, mobile and open cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Database.com, Force.com, Sales Cloud, Service Cloud and more. About the Force.com Platform and AppExchange Force.com is the trusted social enterprise platform for building and running any employee app in the cloud. Force.com powers the Salesforce CRM apps, the more than 200,000 custom apps used by salesforce.com customers such as Japan Post, Kaiser Permanente, KONE, and Sprint Nextel and the more than 1,200 ISV apps built by partners such as BMC, FinancialForce.com and Fujitsu. Enterprise apps built on the Force.com platform can be easily distributed and marketed through the salesforce.com AppExchange http://www.salesforce.com/appexchange/. The salesforce.com social enterprise platform delivers the most trusted and comprehensive cloud technologies for social, mobile and open apps. It includes Force.com, the cloud platform for employee apps, Heroku, the cloud platform for customer apps and Database.com, the cloud database to integrate the social enterprise. Salesforce, Dreamforce, Force.com, Heroku, AppExchange and others are trademarks of salesforce.com, inc. About TextWise.com TextWise develops scalable semantic search technology to enhance matching performance using context. Indexing content with the TextWise patented semantic technology enables companies to quickly locate highly relevant content. TextWise semantic technology provides the foundation for understanding meaning in context. TextWise's larger clients include a top ranked search engine, online retailer, and web portal. Customers also include a range of mid-market businesses and entrepreneurial start-ups. TextWise holds a significant patent portfolio in extraction, search, categorization and classification using both NLP and statistics (http://textwise.com/about/ip-portfolio). TextWise is headquartered in Rochester, New York. # # # Read the full story at http://www.prweb.com/releases/2011/8/prweb8744367.htm PRWeb.com |