TMCnet News
Inforonics Launches Low-volume, Low-cost Tier 0 Customer Support Program - Helps Small and Start-up Companies Afford Outsourced Support Now, Instead of Later.LITTLETON, Mass. --(Business Wire)-- Inforonics LLC announced today an initiative to help small and start-up companies prepare for success. These companies need to focus on market adoption, yet can quickly lose customers because of the lack of Tier 0 customer support resources. This program is designed to speed time to market by removing two of the largest challenges to new and smaller companies - high monthly minimums and set-up fees. Inforonics is a US-based, SAS70 Type II certified IT Services Management Company and a Black Book of Outsourcing 2010 & 2011 Top 50 Outsourcing Vendor that has traditionally serviced larger clients that can more easily meet minimum monthly commitments. This Tier 0 program can cost under $1000 a month and roughly half the set-up cost of traditional programs. It includes 24 x 7 coverage from Inforonics' award-winning call center team, up to 500 minutes of telephone support per month, use of Inforonics' ticket system, and up to four hours of agent training. Standard reporting includes calls answere, calls abandoned, ASA, talk & ACW time, AHT and SF. Bruce Mills, Inforonics' President sees opportunity with these new and small companies. "Waiting until these clients are 'big enough' is a mistake. Without the right support structure in place, most will fail. Starting them off on best-practices and helping them grow means we can grow with them. As they grow we will also be able to support them with our other services such as consulting, infrastructure management, and our Tier 1 and Tier 2 support. While it's a risk they don't make it, it's up to us to manage that risk to our mutual benefit. Having been in business for nearly 50 years, we know how to make this program work." About Inforonics For nearly 50 years, Littleton Mass-based Inforonics has been helping its clients succeed by sharing thought leadership and delivering high-quality, US-based IT support services. Inforonics specializes in ITIL-based IT service management including IT Monitoring and Management, branded Customer and Technical Support, system and application performance optimization and an extensive array of educational and training services that drive value to business. |
