IPayX Announces Healthcare Billing Simplification

By David Sims

TMCnet Contributing Editor

 

Internet Payment Exchange, a Toledo, Ohio-based provider of electronic bill payment and customer service products to healthcare providers, utility companies, municipal governments and other organizations, has launched to “simplify the billing and payment processes,” company officials say.

 

“Many organizations, like hospitals and healthcare systems for example, rely on statements as an important method of communication with customers,” IPayX officials say, adding that “if done correctly, statement billing can be transformed into a successful customer relationship management initiative.”

 

IPayX offerings “extend the statement billing communication channel into the electronic world with little to no disruption to the content including how it is formatted and presented,” company officials say.

 

Product offerings from IPayX for the healthcare industry include eCareview Patient Portal Service, a HIPAA-compliant product described as simplifying “the self-pay process by providing consumers with the ability to make payments and access real-time billing information online.”

 

There’s also the ePayPoint Cash Receipts Service which provides a virtual cash register product for healthcare systems. Payments may be accepted using cash, checks or credit cards and automatically applied against patient accounts or non-patient purchases such as classes or medical supplies.

 

A recent study by the Association of German Engineers showed that “half of all German companies do not make use of CRM,” according to the study’s sponsors.

 

In most companies, the study found, there is not a systematic controlling of the bidding process – “75 percent of companies said that bid proposal management is a usual everyday process which is not systematically planned,” VDI officials said, adding that “this fact shows that there is still a lot of potential for improvement in this process.”

 

Many companies consider customer relation management to be “quite unimportant” – study officials said that about 20 percent of respondents said that they do not have any particular measures strengthening their relations with customers.

 

In a fairly surprising finding, and maybe something got lost in translation here, the study’s sponsors said “one quarter of businesses do not measure their business success regularly.”