Talisma Announces Q2 Results, Record Revenue' for Six Months

By David Sims

TMCnet Contributing Editor

 

Talisma Corporation (News - Alert), a vendor of what the company likes to call "Customer Interaction Management" products, has announced "record revenue in the first two quarters of 2007," while recording "greater than 25 percent global bookings growth."

The second quarter of the year saw Talisma release CIM 8.0, the latest version of their customer service, sales, and support suite. The product incorporates "numerous enhancements," company officials said upon release, including "expanded proactive capabilities in Talisma Chat and in two newly released products, Talisma Campaign and Talisma VoIP."

Also this quarter Talisma won the Customer Interaction Solutions magazine’s 2006 Product of the Year, a CRM Magazine Service Leader Award and was an American Business Award (Stevie) finalist.



The vendor also opened offices in Germany and Hong Kong. Dan Vetras, president and CEO of Talisma, pronounced himself "satisfied with our results."

A couple months ago Talisma announced that Mimeo.com, an online, on-demand printing vendor, has selected the unified Talisma CIM Suite.

Prior to deploying Talisma, Mimeo's could not provide the type of customer experience it wanted. They looked for a product that could improve agent productivity and efficiency, and deflect inbound phone calls to other communication channels.

Peter Brau, director of customer service for Mimeo, said the main reason they selected Talisma is because "the product integrates with Salesforce.com (News - Alert)."

Mimeo is deploying the Talisma CIM suite which integrates Talisma Chat, Talisma Email, and Talisma Knowledgebase via Salesforce.com's AppExchange. The CIM suite's case management capabilities will help Mimeo agents by providing single-click access to the Salesforce customer account and case information, automatically opening or retrieving cases, capturing disposition codes, and updating the customer record with relevant customer interactions.

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David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.