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Autopayment Solution Now Available from SoundBite
 TMCnet Contributing Editor
Agentless Direct Collect autopayment interface is now available from SoundBite Communications ( News - Alert), a provider of on-demand automated voice messaging solutions. Designed for its customer communications platform, Agentless Direct Collect enables SoundBite to seamlessly integrate fully-automated inbound and outbound calls with a number of payment processing platforms through a combination of advanced telephony and XML  .
SoundBite customers can realize a number of benefits with the new solution, including increasing the number of automated payments received; enhancing the effectiveness and profitability of collections operations; optimizing caller experience through the management of calls end-to-end via SoundBite’s advanced scripting capabilities and pause elimination; improving campaign reporting by incorporating payment status directly into campaign results.
"We're excited to be working with SoundBite to integrate its services with our payment solutions in order to create a more efficient, cost-effective, and customer-friendly method to collect and process payments," said Jim Worman, President of EPP, in a Tuesday statement.
"EPP's integration with SoundBite's solution enables clients to take any and all forms of payment without the use of a live agent. Clients' productivity can be enhanced significantly, and their payment processes can be dramatically simplified."
Agentless Direct Collect is exclusive to the SoundBite on-demand customer contact platform, which allows organizations to use a Web browser to initiate the deliver of automated, interactive voice messages to their customers, enabling them to make immediate payments.
SoundBite’s on-demand platform and usage-based pricing model also provides clients with the flexibility to begin using the service within a few days, without having to deploy any additional hardware or software. More information regarding this new solution will be shared at the upcoming SoundBite User Group Meeting to be held June 20-22 at the Charles Hotel in Cambridge, MA.
"Integrating the NCO ePayments solution with SoundBite's automated voice messaging platform aligns perfectly with NCO's strategy to offer our clients multiple channels to make convenient and secure payments over the phone," said Scott Ross, NCO's Senior Vice President of Sales, in Tuesday’s statement.
"The methodology our clients use to contact customers and solicit payments has changed dramatically over the years, and we are proud to be at the forefront of technology using, and benefiting from, our partnership with SoundBite."
"Our clients are increasingly seeking the ability to deliver fully agentless payment capabilities across both inbound and outbound channels," contributed Peter Shields, president and CEO of SoundBite Communications, in Tuesday’s statement. "Agentless Direct Collect gives our clients the benefits of tight integration, enables them to leverage the capabilities of leading payment solutions, and enhances both customer experience and likelihood of payment - while boosting the effectiveness and profitability of their campaigns."
With the costs that can be associated with collections, having the ability to implement an auto pay solution can present tremendous value to the organization. Not only can such a process make collections more efficient, it can also help to drive a higher collection percentage without incurring higher labor costs. Such a solution also makes reporting more accurate through incorporation with the campaign, increasing the organization’s ability to properly associate campaign costs for better budget control.
Want to learn more about on-demand solutions? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders, who, in turn, receive qualified sales leads from interested parties. Check here for the latest in CRM information.
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