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2004
Editorial Calendar
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Editorial Calendar |
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Special Monthly Feature!
Each month,
Customer Inter@ction Solutions will present a different
topic related to the vitally important subject of compliance
with teleservices legislation, rules and guidelines. Let the
experts help you craft effective outbound and inbound
solutions that stringently meet all guidelines, while still
letting you service your customers and your bottom line
profitably. THE NUMBER ONE RESOURCE IN COMPLIANCE! |
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CRM
(Customer Relationship
Management)
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Outsourcing
(Call Center and CRM Functions)
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Cutting-Edge
Technologies
For The Contact Center
|
Call Center/CRM
Management Scope |
Site Selection
Economic Development
|
| January |
Avoiding The CRM Graveyard: Learning From Others'
Mistakes
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Building Your Inbound To Stay Strong And Healthy
|
Choosing E-mail Management Technologies |
2003 Products Of The Year |
Each month, our guest columnist, James Beatty,
president of NCS International and the
nation’s leading site selection specialist, covers vital site
selection/economic development factors |
| February |
Selecting Technologies To
Improve Customer Loyalty
|
12th-Annual MVP Quality Awards |
Web-Based Collaboration Techniques For Real-Time
Customer Service |
Using Workforce Management To Your Advantage
|
Guest columnist James Beatty |
| March |
| CRM Across The Enterprise: Integrating The Channels |
19th-Annual Top 50 Teleservices Agencies Roundup
(Outbound) |
Effective Business-To-Business
E-Commerce |
Using Predictive, Preview And Auto-Dialers In A
Stricter Legislative Climate |
Guest columnist James Beatty |
| April |
| CRM For Small To Medium-Sized Enterprises:
King-Sized Service On A Bite-Sized Budget |
18th-Annual Top 50 Teleservices Agencies Roundup
(Inbound) |
Web-Enabling The Call Center: People, Processes And
Technology |
Internet Telephony In The Contact Center |
Guest columnist James Beatty |
| May |
| 5th-Annual CRM Excellence Awards: Part I |
Outsourcing: Call Center Site Selection Strategies |
Web-Based Marketing Techniques: The New, Progressive
Media |
Adding Voice: Speech, SALT And VXML Belong In The
Contact Center |
Guest columnist James Beatty |
| June |
| 5th-Annual CRM Excellence Awards: Part 2 |
Business Process Outsourcing: Sending The
Back-Office Out Of The Office |
Using E-Learning To Educate Agents And Reduce
Turnover |
Logging & Monitoring To Streamline Contact
Center Functionality |
Guest columnist James Beatty |
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Customer Relationship
Management
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Outsourcing
Call Center and CRM Functions |
eCRM
|
Call Center/CRM
Management Scope |
Site Selection
Economic Development
|
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| July |
| Routing Technologies: Multimedia Routing For Optimum
Service |
Rising Stars Rankings |
Compliance Technologies Buyer's Guide |
How To Buy Workforce Management Solutions |
Each month, our guest columnist, James Beatty,
president of NCS International and the
nation’s leading site selection specialist, covers vital site
selection/economic development factors |
| August |
| Knowledge Management: Don't Get Caught With Your
Data Down |
Special Advertising Section —
18th-Annual Corporate Profiles |
Selecting The Right Tools To Improve Online Customer
Service |
Display Technologies To Increase Efficiency:
Readerboards |
Guest columnist James Beatty |
| September |
CRM: Providing A Unified View Of Your Customers
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Outsourced CRM: Leaving It In The Hands Of
Professionals |
TMC Labs Innovation Awards Part 1 |
Headset Roundup |
Guest columnist James Beatty |
| October |
| CRM And The Mobile Workforce |
Teleservices Agencies Who's Who |
TMC Labs Innovation Awards Part 2 |
Remote Agents: The Challenges Of Virtual And
Distributed Contact Centers |
Guest columnist James Beatty |
| November |
| Using Customer Analytics To Cross-sell And Upsell
Sucessfully |
Choosing An Outsourcing Company That Best Fits Your
Company's Needs |
Live From The Contact Center: Balancing Self-Service
And The Human Touch |
Integrating The Front- And Back-Offices Regardless
Of Where They're Located |
Guest columnist James Beatty |
| December |
|
Year 2005
Buyer's Guide
|
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[return to
the top] |
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CUSTOMER INTER@CTION Solutions®
Advertising Deadlines
|
Insertion Order Due By |
Material Due Date: |
Bonus Distribution |
| January |
12/1/2003 |
12/8/2003 |
ComNET |
| February |
1/1/2004 |
1/8/2004 |
INTERNET
TELEPHONY Conference & EXPO |
| March |
2/2/2004 |
2/9/2004 |
|
| April |
3/1/2004 |
3/8/2004 |
ATA Washington Conference |
| May |
4/1/2004 |
4/8/2004 |
Global Call Center
Outsourcing Summit
SuperComm
|
| June |
5/3/2004 |
5/10/2004 |
|
| July |
6/1/2004 |
6/8/2004 |
|
| August |
7/1/2004 |
7/8/2004 |
ICCM |
| September |
8/2/2004 |
8/9/2004 |
ATA Annual Convention |
| October |
9/1/2004 |
9/8/2004 |
INTERNET
TELEPHONY Conference & EXPO
DMA Annual Conference & Expo |
| November |
10/1/2004 |
10/8/2004 |
Comdex Fall 2003 |
| December |
11/1/2004 |
11/8/2004 |
Distributed at all relevant trade shows throughout the
year. |
|
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